Hey Mews Community,
Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉
We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever.
🌟 What's behind the change?
We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things.
Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint.
We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge.
🛠️ What's new & improved?
Here's what you can expect:
🎯 Why you'll love it
Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can quickly adapt emails to reflect your unique brand identity, make guest communication easier to understand, and drive additional revenue opportunities with more engaging interactions.
❓ Your top questions answered
What happens to my existing templates?
Custom templates remain unchanged. Default templates will automatically adopt the new design.
How can I use the new editor if I have a customized template in the old one?
You can save the existing HTML code in a file of your text editor of preference in your device and delete the old email customization, in the old editor. That email type will then be automatically moved to the new editor where you can create a new one.
⚠️ Heads-up: If you try pasting your old HTML into the new editor, some formatting might not carry over cleanly. Also, some of the old placeholders may no longer work and need to be replaced by the new ones available.
Is HTML editing still available?
Yes, advanced HTML editing is still an option as well as the new drag-and-drop tools.
How do I access the new email editor?
Head over to Mews Operations → Settings → Guest Experience → Mail Templates and dive right into editing.
Can I preview changes before the update?
Absolutely! Check out the detailed comparison available here.
We're excited to see how these new tools help make your guest communications even better. Drop your questions, comments or feedback below, we're all ears!
Cheers!
