Hello @andreas,
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding the email editor.
What you’re seeing is actually a limitation of how the new email templates handle the Order summary, not something you’re setting up incorrectly.
In the editor preview, the example block (with “Penthouse Suite with Terrace”, day rate, and a total) is filled with static demo data which is only displaying data in a one-room example.
In the real confirmation email (your first screenshot), the Order summary at the bottom is calculated at trip level and is displaying data in a multi-room example. It groups all “Night” charges for the whole trip and shows them as separate line items (Night + rate + total), and then adds the subtotal, taxes, and total. At the moment, this summary block:
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does not know which specific room each “Night” line belongs to, and
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cannot add the room / reservation reference next to each line.
In an internal case I recently handled about the confirmation template, I confirmed that the Order summary is built using a pricing loop (for example, over pricing.lineItems) that groups charges by type and shows totals, but it still works at summary level, not per room.
There is no supported way today to make the bottom Order summary show “one price block per room with the room name above it” for multi‑room stays. This has already been raised with our Guest Journey (GX) team, and there is work in the backlog to improve how the summary behaves for group/multi‑room bookings, but it isn’t available yet.
I’ve passed this use‑case on to our product team (alongside similar feedback from other properties) so your scenario is included as we iterate on the Order summary behaviour for multi‑room stays.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
