Guest Journey

Hello everyone, With the new Kiosk Update coming our way, I wanted to take the time to start this conversation about how the Kiosk can be used within your hotel.During my time within the Onboarding team, I have seen different use cases on how the Kiosk was utilized.Yet, before I go into this topic, should you not know what the Kiosk is about, please find more information here and be informed that the Kiosk is available to everyone having the professional or enterprise subscription.Summarized it provides the option to the guest to fully check-in by themselves, thus filling in the registration card, creating the room key-card and paying the outstanding amount if applicable.Bef

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, Sannesanne.knigge@eventhotels.com

Hi all,We are using Kiosk in our hotels, but mostly as a digital registration card, but are now also testing upsell possibilities whilst using Kiosk (basically turning on the ‘before check-in’ promotion).But now we found that there is no information whatsoever to the team if and when a guest has selected these upgrades, causing complaints as we failed to deliver the requested product. Apparently this is per design? Who designed this for a hotel where no staff is involved and the check-in process is completely indepedent from a team member?I found this feedback request; https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/43637643-notification-upsell-kioskI'm keen on understanding how some of you work with this setting. Thanks!

Hello Together, I would love to organize a call with MEWS regarding KIOSK and all users who are interested in to share all problems and discuss better solutions. Who wants to join?