Hi everyone,
Once upon a time, Mews was just a PMS. Now, we’re becoming an operating system for hospitality. A system that brings best-in-class solutions together into a single, coherent experience for hotel teams.
Flexkeeping is the specialist operations layer within that system. It automates and optimizes the critical work of housekeeping, maintenance and service delivery, boosting productivity up to 93%.
Because – despite the best efforts of staff – daily operations in many properties are... chaotic. Front desk calls housekeeping. Housekeeping calls maintenance. Messages bounce back and forth (sometimes in different languages) and teams struggle to align. At scale, that chaos compounds and costs multiply.
Bringing calm to the chaos
Flexkeeping replaces that chaos with clarity and control. It swaps manual processes for coordinated workflows, so more of every paid shift goes into room quality, guest experience and long-term profitability.
Outcomes like these benefit every hotel from boutique independents to multi-property groups and global brands. Because excellence matters – however big and complex your operation. Here’s a look at how the platform works.
Curious about how Flexkeeping could work at your property? Leave your details here and we’ll reach out.
A platform that puts operational excellence on cruise control
So, what outcomes can you expect when you add Flexkeeping’s operational magic to your Mews setup? Here are a few.
-
Cleaner workflows
When fragmented, chaotic processes are replaced by coordinated workflows, you save time and your team achieves more in every shift.
-
Automated cleaning schedules reduce routine manual admin
-
Staffing forecasts and shift planning enable better use of resources
-
Real-time task tracking and status updates streamline communication
WestCord Hotels reported 93% higher productivity, 63% faster work allocation, and 84% time saved by supervisors on communication and follow-ups.
-
Brighter staff experiences
When your team members have clearer processes, fairer workloads, and tools that make it easier to do their jobs, they thrive.
-
More evenly distributed workloads ensure fairness and avoid burnout
-
Fewer interruptions and phone calls enable more focused work
-
Live multilingual translation and voice input make daily tasks easier
At Clarion Hotel The Hub, Flexkeeping helped deliver 3% less sick leave, 75 hours of overtime saved per month, and a 75% boost in staff satisfaction.
-
Sparkling service
When things behind-the-scenes are working smoothly, guests see and feel the difference.
-
Automated workflows allow you to delight VIPs at scale
-
Consistently exceptional service boosts review scores and reputation
-
A stronger, trusted reputation drives sustainable revenue over time
TUI Blue Hotels achieved 71% faster room inspections while Villa Copenhagen (part of Strawberry) automated 13,700 tasks, returning 150 hours to guest-facing teams and delivering more than 6,000 surprise-and-delight moments.
-
A quick fix for maintenance
When maintenance is part of the same workflow as housekeeping, fewer issues slip through the cracks and guest satisfaction increases.
-
Text and voice input and adding photos make it easy for staff to log issues
-
Auto-creation and routing of tasks ensure they reach the correct maintenance team member
-
Real-time status updates ensure that rooms are sellable again sooner
-
Scheduled workflows enable preventative work and lower operational costs.
At TUI Blue Hotels Makarska, the team logged 450% more maintenance issues and managers reported 60% fewer phone calls and 70% less stress.
-
Polished performance
When you have better visibility of operational data, you can eliminate wasteful processes and spot opportunities to be more efficient.
-
Actionable insights avoid overspend on labor
-
Digital management of amenities makes resource allocation more efficient
-
Digital SOPs ensure consistent standards across locations
At REVO Munich, the result was a 710% ROI.
Next steps
Operational friction isn’t always obvious. But it impacts review scores, pricing pressure, staff turnover and labor costs. When the right workflows are automated, day-to-day ops become a strategic lever to build reputation, revenue and long-term profitability.
If you’re curious about the operational challenges Flexkeeping solves, our team would love to talk.
👉Talk to us
What’s your advice for hotel teams wanting to dial down day-to-day operational chaos? Got any questions about Flexkeeping? Drop them in the comments below 👇
