Good Hotel in London combines premium hospitality with a strong social mission and needed technology that matched their innovative approach. Their previous system was manual and time-consuming, with reconciliation, paperwork and coordination taking valuable time away from guests.
With Flexkeeping, part of the Mews ecosystem, Good Hotel brought housekeeping, maintenance and front office teams onto one connected platform – powered by real-time Mews reservation data.
Highlights
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📈 Up to 40% increase in staff productivity
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💬 45% fewer guest complaints related to housekeeping and service delays
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⏱️ 10 hours saved per week on admin and back-office work
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🔐 60% reduction in credit card fraud cases with Mews Payments
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💳 0.04% chargeback rate, well below the industry standard
With automated task assignments, real-time occupancy data and flexible cleaning cycles, teams now work in sync and rooms are ready exactly when needed — without unnecessary manual coordination.
Want to know more? 👉 Read the full case study here