From Review to Resolution: Automatically Turn Reviews into Service Tickets

Automatically turn guest reviews into housekeeping and maintenance tickets with MARA, Flexkeeping and MEWS.

Welcome to our live webinar “From Review to Resolution: Automatically Turn Guest Feedback into Housekeeping & Maintenance Tickets

In this webinar, we’re excited to demonstrate the new integration between MARA, Flexkeeping, and Mews that automatically creates housekeeping and maintenance tickets based on guest feedback.

You’ll see how reputation management, PMS, and hotel operations tools work seamlessly together — and what this means for your teams on the ground.

Imagine a guest mentions in an in-stay or post-stay survey that the TV remote isn’t working. It’s a small detail, but if it goes unnoticed, it can frustrate future guests. And realistically: will your team read every piece of feedback and manually create maintenance or housekeeping tickets every time?

With MARA, this now happens automatically.
Relevant tickets are created and instantly pushed into Flexkeeping — no manual effort required.

Fast resolutions → happier guests → better reviews 💙

Questions we’ll answer in this webinar:
✅ How can guest reviews automatically trigger housekeeping & maintenance tickets?
✅ How do MARA, Flexkeeping, and MEWS work together in practice?
✅ What types of guest feedback can be turned into actionable tickets?
✅ How does this help hotels resolve issues faster and improve guest satisfaction?

What is MARA?

MARA is the AI-powered review assistant built for modern, independent hotels and hotel groups. It delivers the most personal and brand-aligned AI responses—automatically adapting to your hotel’s tone and learning how to handle recurring topics like a human would. Unlike clunky legacy systems, MARA is fast, intuitive, and built for teams who value time and guest connection. Its built-in AI analytics engine doesn't just show data—it tells you exactly what to improve to boost ratings and guest satisfaction.