Discuss Mews Products

Hello,I have a question about the groups in Mews.Where in Mews can I get this information please :number of rooms blocked VS number of rooms finaly bookedEx : a group booking of 20rooms, at the end they send 18rooms on the rooming list → 2rooms are left and need to be released. Where can i see those 2rooms on a report please?Thank you in advance for your help.   Barbara Caparros

Hey Y’all,can I link directly from my website rooms pages to the same room page on the BE? I am unable to locate the links for that.Any advice?Dan

Hi, I was wondering if it was possible to reduce the number of automatic mails sent from mews. For example, guests sometimes receive the online check-in mail etc twice and it is sometimes a bit much in our opinion.

Hi Guys,Need your help!We have been talking with MEWS team for long time about this subject. As per MEWS Representative, MEWS can create packages by adding the product(s) to the room rate. We cannot create such as internal allocation where the guest no need to know how much individual cost. For example, we want to create Summer package for USD 450 as selling price  both for direct booking and display on the website as well,(see below breakdown for inclusions and internal allocation).Would appreciated if you can help this matter.Thank you very much in advance. Summer Package USD 450 Room – Internal Allocation USD 300 Daily Breakfast – Internal Allocation USD 30

Dear communityHas anyone experience with creating individual reports from Mews (daily reports & lists in pdf format)?Of course you can export a lot via filters and Excel, but for daily use in the departments this is not really convenience. We have already programmed some reports ourselves, but wanted to ask here how other hotels handle this. How do you create your daily lists and reports and with which lists do you work at all?Thanks a lotKind regards

Hello all,Over the past few weeks, we've been experiencing consistent issues with the email addresses disappearing at the point of customer checkout, when we make the invoice. We've had to manually re-enter the email addresses every time in order to send the customer their invoice via email. Additionally, there have been instances where the email address has disappeared from the customer's sheet as well, but not always.We're unsure as to whether this is a bug in the program or if customers are deleting their own email addresses from their customer sheet. Could you please investigate this matter?I've attached an example of a customer record where the email address was disappeard,as well as an example of an invoice where the email address has disappeared.

I’ve been searching for an OTA that caters to digital nomads.  Has anyone run across one?  🙏 

Hello Together, I would love to organize a call with MEWS regarding KIOSK and all users who are interested in to share all problems and discuss better solutions. Who wants to join? 

Hi Mewser,I want to build a link to the Magic Link that already prepopulates the guest’s Email address. I want to prepopulate the Email since guests do not know the email that booking generated for them.The normal Magic Link is:https://app.mews.com/navigator/mews-linkI tried the following and similar with no positive result. https://app.mews.com/navigator/mews-link?email=%E2%80%9Dtest@web.com%E2%80%9Dhttps://app.mews.com/navigator/mews-link?email=test@web.com Does anybody have a solution? Kind regardsTobias

For companies nearby we have contracts for which their guests can stay in our hotel with a discount and payment after departure per invoice.We have noticed that for returning guests, their open bill doesn’t appear in the Accounting Ledger as they have future stays attached to their profile. Our Front Office team doesn’t make the official invoice at check-out. Therefore bills tend to get very high within a short period of time.Would the only way to make the outstanding payments visible in the Accounting Ledger be for the Front Office to make the invoice after departure?Would Payment Routings help in this case?Thank you very much in advance!

Hi Mewsers, I wanted to check which report everyone is using to make your forecast / analytics.Currently, we are using the reservations-report. However, this has a terrible lay-out and can barely be used to make a proper forecast or other analyses.Thank you in advance.

Wanted to see who from our little community is joining Unfold next week in Amsterdam.Please post your name, your hotel, a bit about you and your hotel, and your position so that we can all get to know each other before next week even. Hi, my name is Dan. I am the founder and director of The Arcade Hotel Amsterdam - the worlds first geek & gaming hotel. I think we were hotel number 27 who started with Mews and haven’t looked back since. Originally from Montreal, Canada, 42 years old, 3 daughters and I play video games and teach my kids how to play video games in my spare time. Also, I like long walks off short docks, and I am a Virgo but not that that means sh*t…And you?

Hi everyone,We constantly experience issues with the Mews connector having to be restarted or reinstalled and have tried installing it in a number of different locations, servers, PC etc. Does anyone have a stable Mews connector that you can share how/where this is installed?Thanks,

Heyo,Does anyone have a way to use an event calendar inside of Mews rather than external apps/programs?At the Arcade Hotel, we host quite a few events, and have been using tasks to inform our staff. Nothing shows up on timeline, nothing shows up in notifications, only if they check tasks (which they do). What is everyone else using?Dan

Hello!I have been using MEWS for a month now, and so far so good but I would like to ask if there was a way to setup the default filters in some reports. Or maybe to save the selected filters and create a report of your liking. I know it’s possible to schedule exports, but it’s an excel sheet and when I’m having a look for some things I like to see it within MEWS, but then again, I always have to select the right filters every time.Looking forward to hearing from you! Kind regards,Sergi

Hi smart people,do you know a way how to access a chat with a guest via reservation? Is there some option to activate that shows the chat history in a reservation or guest profile similar to the notes?Sometimes we receive information that would be great to access again via reservation overview rather than having to search for this one chat with this one guest.I know how to access the reservation that is linked to a chat, however, not the other way around. Thank you and kind regardsTobias

We would like to automatically route all accomodation items to one Bill, and then all on-site adds to a 2nd Bill.This helps us for a few internal accounting reasons, and is helpful to guests.Is there a way to set a rule to do this automatically?  I feel there should be, only coming up short right now :)Thanks!  

In doing our government reporting audit, I need to go back and check bills that are associated with reservations.How can I quickly and easily find bills that are associated with a particular reservation after the bills have been closed?As a reminder - once bills are closed - they disappear from the reservation (screenshot below)_ Thank you :)Ethan  

Hi All,  We have a company who make a lot of reservations and they have multiple receptionists who make the bookings and they all use the same email adres (reception@…….) is there a way to have to have multiple bookers with the same email adres so that all emails and invoices are addressed to the right receptionist?  

I wanted to make daily pick-up report comparing on the books from yesterday vs. today. Our Hotel did not subscribe MEWS Analytics. Any recommendation how to proceed manually on MEWS. Thanks

Hi everyone,  I have a question about the news app and its nottifications. Some of our employees do recieve notifications about guest messages and some don't. They all have the option “recieve guest messages” enabled in their profile. They all have the newest IOS (16.3.1) but some of them don't even see mews under the settings. Any idea how to fix this?  It seems very random who gets the messages and who don't..  

Hi all .. We are an independent hotel hunting for a Reputation Management / Survey SystemI’ve started a bit of research - and would love to have this be a conversation.Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes. Current Software Under ConsiderationGuest Revu TrustYou Customer Alliance Renivate All services have the same basic features:Review Search / Response Post Stay Survey Keyword Analytics (Except Customer Alliance) Extensive Reporting Case Management Thanks!Ethan 

Hi all,Does anyone use the Instagram “Book Now” button with MEWS?If so, how do you integrate?#hoteltechnewbie !Thanks!E

Hi Mews community,I was wondering if any of the countries using Maestro for payments has found a solution for payments in the merchant. Currently we are loosing out to bookings to major OTA's who do accept Maestro. However, when a guests books through Mews he cannot use Maestro.Thank you for your thoughts 🙂

Hello Mewsers!I am wondering if someone can assist me with adding a purchase order number to an invoice in Mews. Certain customers require this information on their invoices, but I am unable to locate the option in Mews' online help. Thank you!