Discuss Mews Products

I was wondering if anyone else has had this issue with Mews and Booking.com. Or knows what can cause it? Our Inventory updating was turned off due to an unexplained error. This is bound to cause huge problems. This was the error message we were sent from Mews: <?xml version='1.0' standalone='yes'?> <availability> <fault code="401" string="Authorization Required" /> </availability>   All your inventory operations are disabled because of the error and no updates are being sent! It’s been about a month with little to no explanation from Mews or Booking.com.

Hi, we have a restriction enabling a 2 night min at weekends (ie always on restriction which is closed to stay Fridays & Saturdays, with an exception of 2 nights).Occassionally we have a gap - eg. a Friday night where the Thursday before and the Sat, Sun after is booked.How can we permit that booking to be made.  I have tried to remove the restriction to make the booking and put it back in, but it doesn’t work and seems very complicated.  Does anyone know if there an override function for employees with permissions?  I can’t see anything in knowlegde base.Thank you very muchGeorgina

Hello enveryone,hope you’re doing well.I would like to set up a % of hospitality  which I call "automatic service charge" at the time of making the invoice (check-out)  and which will be calculated on the basis of the revenues of several points of sale (% on tax excluded)Could you please tell me how I could implement this on Mews?at the same time I hope that it will be optional in case a customer refuses that it will be added to their invoicethank you in advance for your help.

Hey Community, We built an automation with zapier to automate the procedure with our Guest card. Currently we run into a challenge with bookers that have more than one reservation assigned to their name. I found a solution but therefor i would need the count of reservations of the booker.Do you know if that number is send through the API or is there any way to get that number into an ZAP? That would help me a lotAppreciate your answers Hendrik

Dear community,Our accounting department often experiences problems to match proforma numbers.When we notice a bank transfer coming in to our bank account mentioning a pro forma number a huge amount of time is spend in order to find to which reservation or event it is related to.As from the best of my knowledge it is not possible to look up pro forma bills in Mews we have to start an internal investigation of who sent the proforma and then match is with the correct bill.I’d love to know if someone has a best practice to share. 

Hi thereJust curious, if somebody has a better solution than house use rooms for complimentary guests, who don’t have to pay city taxes.We find it very annoying, that the house use rooms don’t exist on arrival/departure lists for reception staff (except the room status list). Since during winter season we do have a lot of house use rooms (for music bands) it would be very helpful, to have a better solution.Looking forward to any feedback or experiences on this issue.Kind regards

OK, probably not the first time this question has been asked.. but how do we get a BOOKER to add their credit card themselves for guarantee purposes in MEWS..  😯 

Is it possible to split a group reservation? To move f.eks. one reservasjon from a group reservation to another, but not the whole group?

Are you struggling with deciding which workplace privileges you should assign to which employees?What rights would make sense to give to Housekeeping, so that they can do their job as best as possible? In this case, I think I know how to help you.Find a list with  recommendations and best practices on how and to whom to allocate those privileges in this article.

Hi All,I am seeking guidance on the optimal configuration of accounting categories in Mews to accurately allocate revenue across various space categories. Specifically, our objective is to delineate revenue as follows:Guest Rooms: To be categorised under 'Room Revenue' Car Parks: To be designated as 'Car Park' revenue Meeting Rooms: To fall under the 'Meeting Rooms' Revenue Co-Working Spaces: To be classified as 'Co-Working Space' revenue Bikes: To be accounted for under 'Bike Revenue'Mews provides the flexibility to assign an accounting category to Space Categories, Rates, and Services.However, it is unclear which accounting category takes precedence when all are assigned.I initially assumed that assigning the appropriate accounting category to the respective space category would supersede any other configurations. However, we have noticed inconsistencies in the resulting revenue splits.

Hi everybody,I am currently writing on an article for a hospitality newspaper that covers the topic of “Technology at the Front Office & Lobby of the Future”.I am looking for hotels that I can mention as best practice examples that realized one of the following: no lobby at all - all processes automated Kiosks only - maybe a person as helper available somewhere floating check in: standard lobby (with a front desk counter) eliminated and replaced by some other form of “floating” check in, e.g. staff welcomes guests on a large family table or a standing desk somewhere any other forms of innovative reception that combines the human touch with technology Besides that I would love to hear your opinion about the future of the lobby. Let’s go crazy 😉One idea I have is that at some point a lot of guests will wear augmented reality glasses/ contact lenses. Somehow they connect to the

Does anyone know if its possible to generate a statement of account (a list of outstanding invoices) for a company or guest?Thanks in advance!Luke

Hello, does MEWS have the ability to reduce the daily rate according to the length of the stay - i.e. 20% discount for 3 nights of more.Thank you very much 

Dear colleagues and Mews addicts ;-)Does anyone know why a customer sometimes gets automatic emails in different languages from Mews.Have a customer who books online on our site in Dutch language. Gets an automatic mail forwarded in French. Afterwards a mail " Before start" in Dutch then a mail " Booking confirmation" in Dutch then a mail " succ pre" again in French. Customer is angry and wants his mails in Dutch and when I check his customer card I see that the Dutch language is set there. Does anyone know what to do?Gr Robin 

How are properties handling operationally the change of categories on an existing reservation now the ‘keep old price’ tick box has been removed? On the properties tab, requested category, we used to amend the category and price at the same time. Now the tick box is missing so we must look up the new price, write it down, change the category, go to the pricing tab and amend the rate. 

Hello from Paris !When we have to block a room in House Use, we no longer see the schedule and therefore the dates to be blocked. Do you think this function should be improved? My team and I have trouble using it 

Hi,Which report are you using to fill out the monthly CBS (Dutch) statistics?I'm using the statistics report, but because in The Netherlands we only register 1 nationality (person)  per room these figures are not right. Most rooms are occuupied with 2 persons, so I counted all figures times two, but there is still a big difference when I compare it to the guest totals of the manager report.Hopefully someone have a solution for this? Thx Gerjan Hebers

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, Sannesanne.knigge@eventhotels.com

Hello 🙂I currently work with data with an emphasis on finance.We pay percentages to the staff who manage to upsell upgrades, late checkouts etc. However, we could extract this data semi-automatically in our last property management system.No easy task, mind you. Exponentially increasing workload based on the number of staff on each property. This is something I am struggling to find in Mews; I know that there is a posting ledger but it’s lacking the functionality that I am looking for.Is there an option in Mews to export the following data:Upsell (based on sale codes) From the start to the end of each month Salesperson (receptionist) specific  Net valueThe end result would look something like this:| Jenny |      Upgrade    | 02.05.2023 | 18 euro | | Aaron |      Upgrade    | 04.05.2023 | 18 euro || Fatim | Late checkout | 09.05.2023 |  9 euro  |I’ve done th

Would it be silly to have 2 buttons on the Billing Screen?We find our front desk staff often close bills by accident as the “Charge and Close” button is so prominent.