Discuss Mews Products

Hello, Mews Community! 😎We’ve noticed a lot of interest in understanding payment reports within Mews POS, so this week, we’re focusing on how you can use these reports to better manage your restaurant’s finances. Payment reports are essential for gaining insights into your financial operations and making data-driven decisions to enhance your business performance. Here’s an overview of the reports and how they can help you:1. Understanding the Payments Report in Mews POSThe Payments Report offers a detailed look at all the payments processed through Mews POS, including:Sales Data: Break down gross sales, refunds, and gratuities to see your overall revenue. Payment Methods: Analyze payments by different methods to understand customer preferences.

Dear Community,We often receive inquiries about data integration issues, specifically when customers believe that Mews is not sending data to certain integrations. To clarify and empower you with better understanding, let's delve into how the Mews API operates.The Misconception: Mews Sending DataOne of the most common misconceptions is that Mews proactively sends data to integrations. However, this is not how the Mews API functions. Mews holds the data, but it is up to the integration to request it. If data is not being received by an integration, it usually means one of the following:The Integration is Not Requesting the Data: If an integration claims they are not receiving data from Mews, it's possible they haven't requested it. Mews does not automatically push data to integrations; instead, integrations must actively make requests for the data they need. Request Errors: Sometim

Hi there!  I’m Olivia from the Mews Product team. Welcome back to our Learn & Share series, where we dive into the development and features of our new Guest Portal. If you missed our first post, don’t worry—you can catch up on all the details here. Today we’re exploring a powerful functionality in our Guest Portal: upselling products while a guest completes their online check-in. This is a great opportunity for guests to enhance their experience. Now that their trip is approaching and booking it may be a distant memory, guests will be more inclined to add one or two extras to make their stay even better. And it is also a great way for you to showcase what your property offers and to get some ancillary revenues in. Our designers have revamped the user experience to improve usability, showcase your offer in the be

Receiving error emails from your Channel Manager? Don’t panic! Here’s a quick guide to help you manage common Channel Manager (CHM) errors and effectively use the CHM queue.1. Understanding the CHM QueueBefore troubleshooting, it’s essential to familiarize yourself with the Channel Manager (CHM) queue, which displays the status of all updates sent from Mews to your Channel Manager.To access the CHM queue:Navigate to Main Menu > Queues > Channel Manager. Use filters to view specific items, such as inventory updates, incoming reservations, synchronized items, or the status of generated updates.By regularly checking this queue, you can identify whether an update is still pending, failed, or successfully processed.2. Common Error Messages and How to Resolve ThemWhenever there is an issue with the Channel Manager, Me

 Why It Matters: Many of you have been asking about issues with payment failures in Mews, particularly when handling bar or restaurant charges. This common problem often occurs because the account used isn't set up as a Paymaster. When this happens, payments start to fail, causing operational disruptions and confusion. This is because a standard account can only handle a limited number of cards or payments before it reaches its limit.What to Do: To avoid these issues, ensure that all bar or restaurant charges are posted to a designated Paymaster account. Here’s why:Centralized Billing: A Paymaster account consolidates all charges into one bill, simplifying management and invoicing. Prevent Payment Failures: Standard accounts have a cap on the number of payment methods they can handle. A Paymaster account bypasses this limitation, ensuring smooth processing. Flexi

Billing with Mews is like scoring a goal: quick and efficient. Modifications are made in the blink of an eye, like a sprinter crossing the finish line. You have constant access to useful information, allowing you to dribble past administrative tasks and focus on your guests. Paying the bill might not be the most thrilling part of your clients’ stay, but it’s a crucial step. With Mews, it’s like Djokovic hitting a winning shot: fast and effortless. You turn this formality into a simple forehand, allowing your clients to fully enjoy their stay. Billing is not tied to reservations but to client profiles. You can use the billing screen to track client consumption by recording the products and services provided. By default, Mews adds all client items to the Unpaid Items/Deposits section. For example, if you add several bar products to a client’s profile, the

Expedia Mapping – Simplifying the ProcessMapping between Mews Operations and Expedia can be confusing, especially when you first connect the Expedia direct integration. Many users struggle with this step, leading to frequent support requests. To help you navigate this critical part of the setup, here's a streamlined guide focused on channel manager mapping.1. Why is Mapping Important? Mapping ensures that the room types and rate plans in Mews match those in Expedia. This alignment is crucial for the accurate distribution of rates, availability, and receiving reservations seamlessly.2. Key Points for Successful Mapping: Active Rates Only: Make sure to map only those rates marked as “Active” in the CSV file from Expedia. This is essential for accurate pricing and availability updates. Rate Plan IDs and Suffix "A": Pay close attenti

Let's face it: passwords, while important, aren't enough to keep your online accounts completely secure these days. That’s why we're introducing mandatory two-factor authentication (2FA) for all Mews users. This is a big step towards making your accounts – and the data you trust us with – better protected. We know security is a top priority for everyone, so we want to explain why we're making this change and how it benefits you. For more detailed information, we've created a custom page about 2FA where we gather everything you need to know—have a look there. Why 2FA? Think of 2FA as an extra layer of protection beyond your password. It means that even if someone gets hold of your password (through phishing or other means), they won't be able to access your Mews account without a second piece of information – in this case, a code on your phone from an authenticator app. This helps to: 

For more helpful guides and information on Two-Factor Authentication and security, follow the links below: Set up Two-Factor Authentication (2FA) via email Set up Two-Factor authentication (2FA) using an authenticator app How to bookmark the Mews login page How to set up your user account in Mews Operations