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Which report shows List of guests that have unpaid bills?

  • December 5, 2025
  • 2 replies
  • 74 views
J

We are new to MEWS - day 4 today. 

Which report shows a list of guest that have unpaid bills? We collect full payment at check-in, but there are situations where this list/report is needed as shown in example below.

For example:
Morning front desk receives a request from an in house guest to extend their stay. So they extend the stay. The guest had originally paid by cash. Guest states that they will come by and settle the bill. Now the morning shift front desk is gone at the end of their shift. How do I as owner or next shift person know which bills/guests owe money that need to be collected? We are a large property - so going guest, by guest is NOT a solution for us. 

Second Example:

What if a guest is checked out with a balance. How do I track those guests that ower the hotel money?

Best answer by SouhaelG

Hello Jigawho,

First of all welcome on Mews :)

so to answer at your questions :

  • The first one i would recommend you before extend the stay, create another reservation as an option and send a payement link to collect the money and after the guest pay you can confirm the reservation.
  • If a check out is done with a unsettled balance you can find all of ledgers in Ledgers > Guest Ledger and you can sort it by date of check in / out

if you need help don’t hesitate to mp me :)

2 replies

S
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  • SouhaelG
  • Helper
  • Answer
  • December 7, 2025

Hello Jigawho,

First of all welcome on Mews :)

so to answer at your questions :

  • The first one i would recommend you before extend the stay, create another reservation as an option and send a payement link to collect the money and after the guest pay you can confirm the reservation.
  • If a check out is done with a unsettled balance you can find all of ledgers in Ledgers > Guest Ledger and you can sort it by date of check in / out

if you need help don’t hesitate to mp me :)

Souhael / SOGEHO Group IT Manager
Michael1991
  • Michael1991
  • Master Apprentice
  • December 7, 2025

Bonjour Jigawho,

Comment se déroule votre départ ?
Vous pourrez procéder au paiement à ce moment-là. Je ne sais pas combien de chambres votre établissement possède. Pour notre part, nous avons 95 chambres, ainsi qu’un restaurant, des activités et un spa.

Nous effectuons le paiement final au moment du départ. Les factures ne peuvent pas être clôturées s’il reste un solde, et le check-out ne peut pas être complété non plus.

Je vous invite également à être en mesure d’obtenir une préautorisation : cela permet de vérifier que la carte de crédit enregistrée est valide. Vous pouvez automatiser la procédure c’est-à-dire bloquer un montant et le libérer sans que la réception ait besoin d’intervenir.

De plus, dans votre registre comptable, la balance des encours vous permettra de savoir quelles factures ne sont pas fermées et, ainsi, de connaître les clients qui vous doivent encore de l’argent.

 

Michael D
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