Peppol invoices

Hi ​@mauritsbots ​@Egon Lagrou and all - the information I gave you last week is all of the information I have at the moment.
I am in contact with our product team and I’m of course making sure that all of your feedback is being heard. I understand your concerns and the importance of this - while there are unfortuantely no further specifics I can present you at this point in time, I will let you know as soon as there is news. Thank you again for your patience 🙏

Hello again ​@jessica.becker,

Do you have any news ?

Ook ik wil op de hoogte blijven van de ontwikkelingen rond de integratie van Peppol en Mews. Tijd dringt en iedereen rond mij wordt zeer zenuwachtig

For more clarity on timelines to reassure you, our compliance team are aware of the deadlines and have confirmed the following actions and timelines:

• We aim to confirm a third-party partner within the next two weeks.
• From that point, we estimate no more than two months of work, with a dedicated taskforce of multiple engineers assigned.
• Estimated completion is early December. Alongside delivery, we’ll also provide internal enablement for customer-facing teams and external help-guides for our customers.

We recognise the pressure this deadline creates, but want to reassure you: this solution will be live in time.

Thanks for the update it’s good to finally see some concrete milestones.

However, I have to be honest: this still leaves a lot of uncertainty on our side. You “aim to confirm” a third-party partner within two weeks, and “estimate” completion by early December, but that timeline leaves zero buffer before the government’s deadline.

We, as hoteliers, don’t have the luxury to wait and see if everything works out.

Our deadline is not “early December”; it’s the official go-live date, and any delay on your side immediately becomes a problem for us.

What I (and many others, I’m sure) need to understand is:

• What will be expected from us once this solution is ready?

• Will there be testing or change of procedures required?

• When can we realistically plan internal training (if needed) or communication for our teams?

Saying “it will be live in time” isn’t enough, we need a clear implementation plan and transparency on the steps ahead.

@Mews, please don’t just reassure us. Show us. Give us a concrete timeline with dependencies, customer-side actions, and a firm completion date.

Hi ​@Emilie Getaway, I’ve checked with the team, and while I don’t have a specific completion date for you, this is the info I can provide you with: 

✅ As anticipated, we’ve already selected our partner, based on commercials, technical fit, and long-term scalability.
⚙️ We’re currently going through internal approvals and legal review, which is why we’re not disclosing the partner just yet.
🤝 Both engineering teams are already collaborating to ensure we hit all deadlines and go live on time.
💬 Please note that we can’t reply to all follow-ups individually, but rest assured the project is moving forward as planned.

Hi all, thank you for your patience.
We now have a new help article which will be continuously updated with the progress: How to prepare for e-invoicing in Belgium starting 1 January 2026

Hi team,

Will this solution be available to other countries - Denmark also has a requirement for e-invoicing by January so can this be used there?

Is this ever going to happen? It is MID NOVEMBER. Maybe if they would spend less on AI and more on what we need now.

Probably I should take this to Ssocial Media, my last post with 20K impressions worked miracles in sorting things out in just a couple of weeks

Hi ​@nnica, the team is actively developing a compliant solution and aims to deliver it by early December 2025. 

• Mews is on track to meet the government deadline.
• You do not need to take any action right now. We will share setup instructions before the release in the help article.

You can find all updates in our help article (How to prepare for e-invoicing in Belgium starting 1 January 2026).

Is there anything specific you’d like to know? Happy to pass on your feedback and questions to our product team. Thanks

Hello There, Jessica we share the same concerns as most of the comments here. This is really last minute and it feels that Mews is just not prepared yet AGAIN. It is not Mews that will need to suffer at the end but the hotel - once  (if ever) it will be delivered finally. Probably we will have 4 days between Christmas and NYE to do everything on our end. We all know what happens when someone says it will be delivered by the Beginning of December. It means hopfully it will be ready by the end of the month. We all saw the article and there is nothing for us there. Nothing to prepare. That was thorwen out there to try and calm people down. Don’t think it works. 

Hi ​@nnica, thanks, I appreciate the clarification. I hear your concerns around timelines and the need to plan ahead and prepare on your side; I’ve passed this on to the team and hope to hear from them soon - I will of course let you know in this thread as soon as I can. Thanks again for your patience 

Hi ​@nnica I’ve been in contact with our product team, which assured me that the changes on your side will be minimal.

• The solution will be a marketplace integration that you will enable to send e-invoicing data via Peppol. This means there won’t be any major operational changes to your existing billing processes.
• The help article will be updated soon with the name of the AP Partner so you can look them up if you wish.
• We’ll also be sending an email out soon to raise awareness about our intended solution and ensuring that you know what’s coming.

I hope this helps! Any further questions, please let me know.

So it seems Invopop is your partner for the Belgium peoppol connection - My question is, will this be a paid feature? When I look at their website I have to say the additional charges would be quite subtancial if that is what we would need to pay extra for the feature. Also I have not seen any note on this topic on the Help Page of peoppol connection. You do mention that it will be available via the Marketplace but ….. No mention of prices and fees.

Hi ​@nnica thanks for your question. I’ve just checked with the product team and I’m happy to tell you that there will be no associated costs to this 😊 

Thank you Jessica for the prompt answer, that is good news.

Good morning,

There's still nothing. I'm going to have a heart attack if I have to rush to get the hotel ready for Peppol with Mews at the last minute.

I'm slowly getting frustrated as well; the delivery was initially scheduled for early December. I've recommended Mews to several hotels in our city, including smaller ones. Some of them don't really have the expertise to install extras or the technical knowledge and therefore rely on other people to set everything up in their Mews package. You have to honestly admit that Mews is not very straightforward for beginners, even after following the training courses. But now, if the person who helps them is going on a trip until after the holidays, I think these people are in deep trouble. When you see that it sometimes takes 3 to 4 days to get a response to a support question, and then you have to answer their question and wait another day or two, I find this absolutely subpar for a company like this.

Beste regards, 

Robin 

I would never recommend Mews to anyone and the HELP side of it. I better don’t even start on that one. Anyways, I hear your frustration and couldn’t agree more. Mews was much better years ago. Since then it got cluttered, slow, disorganized etc… Not the right direction. 

Hey ​@barb00sa and ​@nnica,

first of all, I’m happy to share that the e-invoicing integration will go live this Friday! You will receive all necessary information to assure smooth transitioning.

Thank you for taking the time to share your feedback. I’m sorry for the frustration you’ve experienced. We know how important timely help is, especially when properties rely on others to set up add‑ons or when teams are new to Mews.

I understand how delays can impact your operations and confidence. Please know that we, as the Mews support, always see our priority in helping you. We’re continuously working on improving the support experience to ensure that you get help when it’s needed. And of course, we always try to solve your requests as fast as possible.

As one recent step, we’ve introduced Live Chat for all customers so users can get faster, real‑time help directly in Mews; this complements our existing channels and is aimed at reducing wait times and back‑and‑forth for medium‑complexity questions. The Live Chat is now open for all properties regardless of their subscription and add-ons.

If you have any ideas or additional feedback on how we could improve the support and our help page, please share it, as this is the only way we can make sure you feel well supported. 💪🏻

Best regards,
Inka

Dear Inka,

Thank you for the update and for the proactive steps you’re taking to enhance the support experience. I’m pleased to hear about the integration of e-invoicing going live this Friday, and I appreciate the efforts to ensure a smooth transition. 

I also appreciate your acknowledgment of the challenges we’ve faced and your commitment to improving the support process. 

I will certainly share any further feedback or ideas that might help enhance the support and help page. Thank you once again for your dedication to improving the user experience.

Best regards,

Robin

Dear team, 

A question about the Peppol integration: 
Activation will probably be linked to our unique VAT number? 

 If it becomes active, will this be for both outgoing and incoming invoices? 

Outgoing is logical; i.e.: if a guest asks his stays to be invoiced to his company.
Incoming: will this integration also be used for all invoices sent to us by our suppliers? (from suppliers of raw materials over commission invoices from Booking.com to invoices related to salaries).

Beste Pand Hotel,

voor zover ik zelf weet worden er geen inkomende facturen verwerkt in Mews zelf. Enkel de uitgaande facturen. Voorlopig in Belgie alleen vanaf 2030 dacht ik voor gans Europa. Mews stuur wel de gegevens door naar je boekhoudpaket om daar verwerkt te worden. Je inkomende facturen verlopen via je boekhoudpakket of een integratie Zoals Lucy die dan koppelt met je boekhoudpakket. Via deze link Peppol kan je nazien of je al verbonden bent met het Peppol netwerk. Want denk dat je deze gegevens toch zal nodig hebben om te koppelen.

Gr Robin 

sooo...euhm...it was friday yesterday?….i saw nothing...

Oh, it sounds like the team at Mews might be enjoying an extended vacation on a deserted island somewhere, sipping cocktails and completely forgetting about the rest of us! Maybe they're too busy building sandcastles to notice the support requests piling up. Hopefully, they'll send a postcard soon with an update! Or they have found the solution "support by telepathy"