New here? Introduce yourself

Dear Community, hello to each and every one of you 😊

My name is Francesca, I’m italian and I’ve spent almost half my life living in France and Switzerland pursuing my career in hospitality for fifteen years.

Before joining Mews as a Technical Account Manger I’ve lived the operational side of hospitality in Hilton, Accor and Mövenpick among others, and I still think about my days at the front desk as the ones that taught me the most in life 😄

I’m looking forward to being part of this community, and am so excited and happy to see you all here.

cheers!

Hi! Karola, owner and landlady at Hindsæter (hindseter.no), a historical alp hotel in the mountains of Jotunheimen, Norway, 17 rooms/ alp suites. Newly onboarded and happy with a state of the arts system. Just between “omg will I ever manage” and “omg - all these fantastic opportunities”.

I love to be outdoors, cross country skiing, hiking, running, with or without doggy. Having a Beer sommelier certificate and do tastings and special recommendations for the guests.

No scandinavian group yet I see - so just wonder if there is someone else in Norway in the same situation?

Best regards, K.

Welcome Karola, happy to have you! 

I just googled the Jotunheimen national park and it is absolutely stunning! 😍

Looking forward to your inputs in the community.

 @Karo  Welcome 👋
You are among friends.  We have other managers and owners here from properties in Norway.
Say hello to  @Anette Aale @oyvindeikaas @Haakon  @Finse1222 @dbarnesen @Bente

Thought I’d connect you all here. Feel free to start a separate conversation between you.
You say you’ve just onboarded @Karo . Perhaps someone has some hints or best practice to help you navigate these OMG moments.
Can someone give Karo some guidance in things that you wish you knew when you first started off with Mews?

Hei @Karo! and thanks @Sarah.Masterton-Brown for reminding me to engage a bit more in here 😁

I’ll be in the Scandinavian group with you! I have onboarded Det Lille Hotel (also in De Historiske) in 2022, have a good amount of experience now especially relating to Mews in Norway, integrations with the different systems here etc. We have also made some cool integrations of our own so reach out if you need any help or tips 😁

Snakkes.

Hi @dbarnesen thx for nice reply, I am gonna reach out to you on pm too... The main interest for me is related to accounting, we have an extern accounting office which uses a program without integration in Mews, so I wondered what kind of reports are the best ones to give to them, if one would usually just send them those reports or if the best practice is to give them a log-in. Would help to get some ideas here as that means money saved for the accounting office to find out...

Dear Community,

I'm Richard, part of Boutique Hotel Das Tigra in Vienna since 2006. Specializing in marketing, sales, revenue management, e-commerce, and the hotel’s electronic systems in use, I'm dedicated to advancing hospitality through innovation. Beyond work, I'm an electric unicycle enthusiast, balancing life with technology 😎 Eager to exchange knowledge and grow together 😉

Hello @Richard Voss! Welcome aboard! Excited to have your hospitality savvy and tech enthusiasm in the mix. Looking forward to your contributions! 🍀

Hi everyone,

My name is Ivana, and I am based in Zagreb, Croatia.

I joined Mews in February 2023, and I am a part of the Mews POS support team. Hopefully, I can contribute to the community and learn from all of you. Especially now that the PMS and POS are more and more tied together.

Looking forward to it!

Hey there Mews Community! 🖐😁

My name is Han, Customer Success Manager for Mews in the BeNeLux region. My job is to help you make strategic decisions to get the most out of our platform in the long term. I’m here to help you navigate through all the different features, add-ons and integrations available - to get setup just right for your property’s specific needs and business goals - as we grow with you. 

If you’re ever in doubt whether an added functionality is the right fit for you, please don’t hesitate to reach out to me (or one of my CSM colleagues).  We can help you optimize guest experience, revenue goals or just plain efficiency. 

Ps. I’m a bit of a hotel-tech nerd, I actually really enjoy talking about this stuff! 🤓

Speak to you soon!

Hi all. My name is Carsten. I just turned 51 and I run my own Hotel and Restaurant for 24 years. Married, 2 kids and we live in Holzminden, thats near Hannover, Germany. We started with Mews in 2024 and I am still setting things up. Not an expert though…..trained chef and hotel business specialist, studied hotel economics 2 years. I am also a photographer with a small studio in the hotel and I do some electronics in my rare spare time. (radios and antennas and I talk to people worldwide, even in morse code. yes, it’s a bit nerdy. but I love that hobby for 35 years. (google DM9EE). I even have guests booking rooms to share the hobby.
Why I canged my PMS to MEWS ? I want everthing to be in auto-mode as much as it can. Self-Check in, incl. Keycards, etc…..Exporting Data to book keeping, statistics etc.. sounds not much, but it is still not accomplished.

Hello Carsten and welcome to Mews! Hope sooner or later we will be able to deliver everything you wish to see in your PMS! Have a great day! 🌞

Hello everyone!

My name is Sergio Barroso, I am writing from Malaga (Spain). I am manager of 2 small boutique hotels. Hotel Del Pintor (17 rooms) and Suites Del Pintor (11 Apartments)

A year ago, we changed our PMS and started with MEWS. We are very happy with the change. It will be a pleasure to read and share experiences from our tourism and hotel sector. I hope to be able to help you with my ideas and experience.

Regards, 
Sergio Barroso.

Hello @SergioBS and welcome to the community! 

Once you are settled in, would love to jump on a quick call and hear about your feedback!

If anything, just drop me a message! 😎

Hello group !

My name is Yannick, I am from Canada, Quebec. I am manager in the Hotels Accents (Chateau Madelinot). We were 2 hotels few month ago, but we sold one to the hospital so by now we are one hotel (120 room).

We are currently changing to MEWS after they bought Hotello. 

Hope to learn a lot here !

Have a nice day

Welcome, @yLeblanc12! Great to have you with us. Looking forward to hearing about your experience in hospitality and the switch to MEWS. Feel free to jump in and share—happy to have you here!
You might want to join our community group Hotello to Mews Transition  😎

Hello Everyone!

I’m Emilie, a proud Belgian living in the charming city of Mechelen and working in the university city of Leuven. 🌁

For over 15 years, I’ve been working in the dynamic world of hospitality ⛱. My journey began within a family owned hotel group, where I wore many hats 🎩 — from Front Office  to Housekeeping, Revenue Management, and eventually taking on the role of General Manager. But after nearly 15 years, it was time for a fresh adventure. 🙌🏻

What became clear through it all was my true passion: Revenue Management 📊. I’ve since channeled all my energy into this exciting field, and now, I have the privilege of managing revenue for four properties (soon to be seven, as we’re rapidly expanding!). 🚀

One of the most exciting changes in our growth journey? We’re switching PMS systems, and I couldn’t be more thrilled that we’ve chosen Mews as our new partner. 

When I’m not working, I like to keep things laid-back 😌. You’ll often find me unwinding at a wellness spa 💆🏼, diving into a good book 📚, or catching up with friends and family 💟. I’m also the proud caretaker of a pretty serious plant collection 🌵—a pandemic hobby that got a little out of hand when I found myself buying more plants than I could count!

Living a healthy lifestyle is important to me, and I love playing tennis 🎾 to stay active. But my most important role? Being a wife and mom to two amazing kids (a boy and a girl, who luckily get along really well! 💑). We love to travel 🛫, and ever since our big trip to the U.S., we’ve definitely caught the travel bug 🌍.

As for my pet peeve? I have a passion for finding solutions to complex problems 🔍—those creative workarounds that may not seem obvious at first but somehow just work 💡. I hope to pick up more tips and tricks here and share some of my own, so we can all grow and improve together! 🤝🏻

Welcome @Emilie Getaway !

Excited to learn from your experience in hospitality and revenue management. Looking forward to sharing ideas! 👏

Hallo zusammen, 

mein Name ist Christian, bin seit 2007 in der Gastro tätig bin seit 2019 in die Kölner Altstadt tätig.

Hier bin ich bei den CityClass Hotels in Köln tätig. 

In unseren Häusern bin ich der Projektmanager, wo ich unter anderem für Mews zuständig bin.

Ich bin schon jetzt auf den Austausch gespannt. 

Wünsche allen eine schöne Woche. 
Liebe Grüße 

Christian

Hi @CJ7,

Welcome to the community!

Thank you for your post. It’s interesting to hear that you transitioned from Suite8 to Mews. I’m particularly curious about how this change has impacted your daily operations. Are there any specific features or aspects of Mews that you’ve found that made your life easier?

I look forward to connecting with you!

Hi everyone!

My name is Luis, I’m a Canarian from Tenerife who came to my lovely Denmark 8 years ago. I started in this country from the scratch, doing a lot of hard jobs until I was so Lucky that I got a wonderful employment as Service manager -nowadays building manager- in an urban planning and real estate development company called Square Meter ApS.

I love forests, mountains and wildlife, I enjoy a lot with fantasy and historical movies, and I’m married to a beautiful Danish lady, Ann Britt, who is sharing her sweetness and kindness with me, so I actually feel very fortunate.

All my work experience has been developed in the tourism industry in the Canary islands (hotels, excursions, guided tours, event halls, water parks, etc.), and also some years as administrative in Spanish banks.

I love to laugh, do PR with our tenants and be as helpful and organized as I can. I’m responsible for providers, digital access systems, tenants’ satisfaction, security, bookings for meeting rooms, parking spaces, etc. and getting the lobby bar and restaurant running smoothly and fine. In a couple of words, making our beautiful building Haus work, here in the heart of Copenhagen.

Hi @Luis MD !

Welcome, and thanks for sharing your story. Your journey from Tenerife to Denmark sounds very exciting—moving across countries and building a fulfilling career from the ground up is really inspiring.

I can definitely relate to your love for forests, mountains, and wildlife! 🌲⛺

I loved Copenhagen when I visited, especially Reffen—it was a bomb for me as a foodie! But I’m just wondering—Denmark is beautiful, though is it a good match for someone who loves mountains? 😀

Looking forward to your community contributions! 

Hi @MarketaOupi,

Thanks for the warm welcome 😊

And true, I’m just missing my Tenerife’s mountains here. But you know what? There are airplanes going directly there 😉😁

Hoyyyyy,

Name’s Dan, founder and director of The Arcade Hotel - worlds first geek & gaming hotel. We have digital and analogue games in all corners of the hotel including an extensive comic book an video game library which can be brought to your room.

Biggest challenges I’ve face in the last bit is about my tech stack and how it sometimes leaves me sleepless at night thinking if we did the right thing. 

Been at this hotel thing for 20 years and before that a combo of event production and service industry.

I like long walks off short docks. I’m a Virgo but I retrograde in Gatorade.

Always up for a chat about anything hospitality related - tech, S&M (not the kinky stuff, the sh*t that sells stuff), operations, and and and…

Toodles.

Amster-Dan

Hello everyone,

I’m Julio Oliveira, the new Software Engineering Manager at Mews. I’m excited to lead the engineering team responsible for the Reservations & Housekeeping App. It’s a pleasure to be here and support our customers throughout their journey.

If you have any questions or suggestions related to these areas, please feel free to reach out to me!

Best regards