Community Ambassadors are Mews experts from our Support team who help ensure that every question in the community gets a timely, accurate, and helpful response. They work closely with our Community team to share their knowledge, clarify product details, and guide you toward the best solutions โ so you can get the most out of Mews. Have a question? Start a topic in the Community and one of our Ambassadors might jump in!
Take a look at their profiles below and get to know the friendly faces behind the answers!
Name: Adeline
Topics I usually help with Connectivity issues, Billing, Reservation management
Favourite travel memory My first solo backpacking trip in Mexico!
Name: Dani M ๐๐ฝ
About me I am a member of our Support Department and have been with Mews 3.5 years. I enjoy a good challenge and consider every day a chance to learn something new. When I am not working, you will likely find me browsing antique shops or secondhand bookstores. Finding treasure in things from long ago fills me with great joy!
Topics I usually help with Operations > rates, reservations, restrictions, vouchers, and availability/occupancy.
Favourite travel memory My first time visiting a different country was a trip to Iceland for New Years (my favorite holiday!). While on a Northern Lights excursion, my now husband proposed while the lights were shining above us... one word โ magical!
Name: Elena ๐ธ
About me A former hostel manager turned support analyst. I know the chaos behind the front desk and the magic behind good tech. When I'm not troubleshooting, I'm either doing sports or hanging out with my chihuahua. I believe clarity and curiosity go a long way - in support and in life.
Topics I usually help with especially enjoy diving into APIs, integration issues, and connectivity, but Iโm always happy to help with a variety of topics.
Favourite travel memory I once got sunburned in Cyprus, and the hotel owner gave me a huge jar of tzatziki to heal it. It was oddly effective - and felt sweet and wonderfully family-like
Name: Inka ๐
About me After studying Hotel Management and working in different hotels and hostels for 5 years I'm happy to now be a Support Analyst at Mews. I love being able to support hoteliers to use Mews efficiently and enjoy the benefits in the daily workflow. I'm passionate about travelling and hospitality so I take every opportunity to go on a new adventure abroad or a road trip with my camper van.
Topics I usually help with Billing, reservation management, German LE
Favourite travel memory I once worked on a goat farm for a month and a goat, that was born during that time, was named after me. One of my biggest achievements.๐
Name: Josue ๐๐ผ
About me Iโve been with the Support team for almost a year and a half, and I love the satisfaction of helping others tackle daily operational fires - big and small. When Iโm not troubleshooting, youโll find me running, dancing at music festivals, or tracking down the best new sushi spots ๐ฃ Iโm passionate about all things art, love making connections with people from all walks of life, and enjoy winding down with my cat, JoJo ๐ฑ.
Topics I usually help with Channel manager, restrictions and guest journey-related topics.
Favourite travel memory Celebrating my birthday with Mai Tais and friends on the stunning black sand beaches of Hawaii ๐๏ธ
Name: Nadya ๐
About me Hospitality geek with a love for solo adventures.
Topics I usually help with Channel manager and reporting whiz
Favourite travel memory Hiking across the Japanese countryside. Letโs just say it rewired my brain in the best possible way.
Name: Nic ๐
About. me Iโve been part of the Customer Support team since January 2024. Before that, I spent nearly 10 years working in the hotel industry. Iโm passionate about helping and supporting customers.
Topics I usually help with Reservation and Rate Management, Billing questions
Favourite travel memory One of my most memorable travel experiences was getting free stays at the luxury hotel I formerly worked at
Name: Paul ๐
About me I have been working in the support team for 1 and a half years, and I find helping and making hoteliers' lives easier very rewarding. Outside of work, my passion is rugby: both playing the sport on the weekends, and watching games with friends.
Topics I usually help with Favorite topics to assist with are reservation and rate management, and Channel manager issues
Favourite travel memory Trekking to Everest Base Camp when I was 17 is a key highlight of my world travels
Name: Yann ๐คพโโ๏ธ๐พ๐
About me I have been working in Mews support team for 1 and a half years and I'm happy to help properties in their queries. ๐ Outside of work, I love team sports, playing most of the time, handball, beach volleyball, padel + tennis.
Topics I usually help with Favorite topics to assist with are Channel manager and Operation management issues.
Favourite travel memory Backpacking 5 months in South America in 2010
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