Hey Mews Community

A brand-new episode of Matt Talks has just dropped — the podcast where our CEO, Matt Welle, sits down with industry leaders, Mews insiders, and hospitality changemakers to talk all things innovation, growth, and the future of hospitality.

If you're new to Matt Talks, here’s what you need to know: it’s not your average corporate podcast. Each episode offers an honest, behind-the-scenes look at how we’re shaping the hospitality industry — plus plenty of insights you can take back to your own hotel or team. Whether Matt’s chatting with Mews customers, product leaders, or entrepreneurs, the conversations are always fresh, candid, and worth a listen.

Episode 40: The case for human-led hospitality with Bashar Wali

Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize.