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Vanessa
VanessaMaster Apprentice
asked in DACH-based customers
Housekeeping - Automatische Statusanpassung nach x Tagen

Hallo liebe Community,wie sind eure Erfahrungen mit der Einstellung, dass der HSK Status nach x Tagen von geprüft auf schmutzig springt? An sich ist das eine gute Sache wegen Staub, aber woran erkennt die Hausdame, ob es sich bei dem schmutzigen Zimmer um einen Statuswechsel oder ein wirklich zu Reinigendes Zimmer handelt? Das ist bei uns noch nicht so übersichtlich.An starken Abreisetagen mit wenig Anreisen werden bei uns manchmal Zimmer liegengelassen um den Personaleinsatz zu optimieren. Dann wäre ein schmutziges Zimmer nicht gleich an der Abreise zu erkennen.Eventuell hat ja noch jemand einen Trick17 :)Liebe GrüßeVanessa

1032
Vanessa
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jpsamraSenior Apprentice
asked in How Do I..
Invoice refund

Suddenly we woke up today to find something really weird with our Mews account. This is what happened: for every customer that we have whether they have checked out before and paid their bills or they are currently checked in and have already paid their reservation, in their profile page, and in their Billing section, all the billing Items names are changed to “Invoice refund” for no reason whatsoever with a negative amount.How is that change possible? Who can change the invoice names and stateWhy would Mews change the name of all these invoices?

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J
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Anastasia TzoanouApprentice
asked in How Do I..
How to create a rate with a product included

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:Create a rate with the product price excluded from the reservation cost Step 1: Create a rate Step 2: Create a product Step 3: Create a product rule Step 4: Map the product with your channel manager Create a rate with the product price included in the reservation cost  Step 1: Enable 'Bill as package' for the bookable service Step 2: Create a rate Step 3: Create products Create a product to package with your rate Create an acc

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anastasia.lebedeva
Mews Employee
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
Online Check-in change status to started

Hey,We operate capsule hotels, and our operations are mostly automated to allow the host more space to be there for the guest.The biggest issue we are facing at the moment is with online check-in. We use a solution from Goki that actually starts the reservation after completing the online check-in. However, as this solution is not as well-integrated as the one from Mews, we are experiencing difficulties in obtaining data from companions and also with early check-ins.Is the feature planned that the online check-in also starts the reservation on the day of arrival when the room is inspected?This would provide great value for all properties that use pin codes for doors, as the trigger to generate a personal pin code is the status change of the reservation from confirmed to started.Question: Is this planned, or is there a way to make this work? Best regardsHendrik

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M
Philippe H3C
Philippe H3CHelper
asked in How Do I..
rounding rate

Hello everyone, I'm having issues with Mews and my connections to my Channel Managers, specifically Hotel Spider and Synxis.When we derive rates from Mews, starting from a base rate like Flexi and moving to a promotional rate where we apply a percentage discount of -10, -5, etc., Mews cannot round, which creates rates with decimals such as 0.1, 0.2, 0.3... which don't exist in Swiss currency, where rounding typically occurs in increments of 5. When we send these rates to the channels, they can round them. However, if we apply a rate where the client's card must be charged by Mews, when it comes back to Mews, the system doesn't charge the rate the client reserved but instead incorrect rates. This sometimes leads us to having to refund the client for a few cents. Does anyone have any ideas on how to work around this issue?

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MarinafromMews
Mews Employee
L
llandudnohostelContributor
asked in How Do I..
re failed payments

Hello im new here and only just gone on mews. We have set up automated payments which is working well except where card is declined. Is there a way to automate sending a payment link with predetermined text as I. have 2 card declined already today and 1 yesterday. Also is there a rule to stop mews sending payment link for airbnb and agoda bookings. Can I automate agoda virtual cards after they stay

1052
L
K
KarlHApprentice
asked in About Mews Community
Mews integration with MyData greek gov

Hello all mews users! We are based in Greece, and have Mews as PMS, Chanel manager SiteMinder and Mews booking engine, a and their payment terminal and functionalities. So far so good, until a new regulations came live: The Greek government wants us to be directly and lively connected to MyData which is a governmental plateforme.  To make it short, when you checkout and proceed with payment, all this needs to be send to the plate form. So far some people says that mew will be able in a while, other says that mews will not be able to connect, other says that with an invoicers application and not site minder as Chanel manager things can be done. We are a small property and for a start we can do this manually until we have concrete answer weather Mews will find a way or not.  Dear Greek properties can you please send us some insights ? Best 

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MarketaOupi
Mews Employee
D
domiApprentice
asked in France-based customers
Balance des Tiers

Bonjour, suite à une erreur je me retrouve avec une balance des tiers en négatif mais également avec un produit clôturé d’avance positif du même montant... et il m’est impossible d’avoir la facture qui correspond afin de faire une régularisation…Quelqu’un aurait une solution ou rencontré un cas similaire ?D’avance Merci ! 

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alzbeta skrabalkova
Mews Employee
G
George MerakliyiannisSenior Apprentice
asked in How Do I..
Notified when there is any cancellation

Hi there!Did anybody knows if the system supports any option of getting notified a reservation is cancelled ( when the reservation is through the mews booking engine) ? 

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Philippe H3C
Philippe H3CHelper
asked in How Do I..
splitting invoices and amount

Hello everyone, how do you split amounts with Mews? For instance, when you receive a payment and need to allocate it to different bills. Also, how do you handle check-out if you have multiple guests in the same room who want to split the bill among themselves? Personally, I find it a bit cumbersome to have to use a calculator and recreate invoices via Excel after the guests have checked out.

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j.spiess
Senior Guru
J
jpsamraSenior Apprentice
asked in How Do I..
Booking Engine Competitors Price Comparison Widget

Hi All, As I’m looking into the booking engine configuration, I noticed the price comparison with competitors. Enabling it will be shown on the booking engine but the content is not sufficiently updatable where we might want to show different rates from different competitors. Even some of the text display content are not editable such as “Book online, get more” which I might want to update/change.For example if I put 3 competitors I can’t seem to put a price for each competitors, since the configuration field “Competitor price relative adjustment” is applied to all displayed competitors.Does it seem to you that this feature, although very useful and informative, can use more advanced configuration and tweaking to cater for a more personalized experience and data display for each Hotel Owner? 

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MarketaOupi
Mews Employee
S
SamSuperstar Contributor
asked in How Do I..
Blacklisted guests

Hi Mews community,Advice please, How are you monitoring reservations where guests are potentially already blacklisted? It is possible that a guest makes another reservation with a different OTA which sends a generic email address. What work around have you found to identify these potential profiles that need to be merged? We also work with kiosks so checking on arrival is not possible. Thanks for any options, 

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DanS.
V
VirginieApprentice
asked in France-based customers
Connection Expedia direct email :"Erreur interne de mise à jour de l'inventaire” 

Bonjour, a chaque push manuel (expedia direct)  je reçois des dizaines d’emails avec pour objet :“ACTION REQUIRED] Erreur interne de mise à jour de l'inventaire” Bonjour Mews n'a pas été en mesure de transmettre avec succès les informations de l'inventaire mis à jour Expedia …. à 17/03/2024 13:56:15 UTC. Les informations de l'intervalle à partir de : 01/03/2024 jusqu'à :17/03/2024 doivent être synchronisées entre les plateformes de distribution.Veuillez réessayer un push pour l'intervalle ayant échoué en suivant les étapes iciVisitez notre page des statuts pour consulter les problèmes de performance du système connus iciVous pouvez en savoir plus sur e-mails d'erreur du channel managerCordialement,L'équipe Mews”j’ai essayé toutes les instructions sans successi quelqu un a eu les mêmes difficultés de paramétrage de tarif et de disponibilités expedia direct avec mews (sans chanel manger) je veux bien de l’aide car je ne sais plus quoi faire. Merci bonne journée :-)

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coline.poussiere
Mews Employee
U
UffeSenior Contributor
asked in Product best practice
Having the guest choose rooms at an extra charge

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

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Sanne
DavidM
DavidMApprentice
asked in How Do I..
Expedia is blocking mails sent by Mews

Hi all, I’ve got a problem with automatic mails sent by Mews for Expedia customers.They are all blocked by Expedia with this reason :The file you attached to your message on Wed, 7 Feb 2024 13:17:12 GMT has the same name as a file that was already uploaded. To send your message, first change the name of the attachment then try sending it again. After investigations, it seems that the file in question is the qrcode attached, named qrcode.png Expedia recommends that we use a unique file name per email, like qrcode_uniqueUuid.png to pass the test. Here is their message :Remove the attachment / put the QR code in the body of the email if possible. Add some unique identifier in the file name so it passes this validationDoes somebody expriencing the same problem ? Thank you and have a good shift ! Regards,David.

27714
gabriela.smrckova
Mews Employee
K
KathlynSenior Contributor
asked in Product best practice
Using bookable Services for Massage Rooms in our Spa/ Wellness

We have 4 Massage Rooms in our Spa. We are thinking of adding them as a bookable/ hourly service in mews. Is anyone doing that already and can help with experiences? The main Problems we see yet are thatwe can only book full hours in the reservaition interface we have added 1 rate for each masseur, but we cannot restrict the rates with availabilities, so 1 masseur could get booked multiple times

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C
ChrisHo
ChrisHoSuperstar Apprentice
asked in DACH-based customers
Kreditkarten Rückbuchungen durch Gäste / Friendly Fraud

Hallo zusammen,gibt es Erfahrungen hier mit “Friendly Fraud” = Gäste lassen den im Hotel während des Aufenthaltes gezahlten Rechnungsbetrag nach Abreise als “Betrugsfall” durch Ihre Bank zurück buchen, danach die Karte sperren.Wie gehen andere Hotels damit um, werden die fehlenden Einnahmen als Verlust abgeschrieben?Gibt es die Möglichkeit, ggf. über Mews nachzuvollziehen, ob die zur Zahlung genutze Kreditkarte nicht auf den angereisten Gast ausgestellt ist und es sich um einen tatsächlichen Betrugsfall handelt….. Besten Dank! 

1356
M
lena.luettgau
lena.luettgauHelper
asked in DACH-based customers
Deposits/ Mehrwertsteuer

Hallo, Gibt es mittlerweile die Möglichkeit, automatische Deposits/ automatische settlement rules mit verschiedenen Mehrwertsteuersätzen anzulegen?Also einmal für Logis und einmal für Produkte beispielsweise?Bei uns wird gerade automatisch nur ein Deposit für die gesamte Buchung inkl. aller Produkte erstellt, alles mit demselben Steuersatz. Das ist ja steuerrechtlich nicht korrekt. Haben wir da eine Einstellung nicht gefunden? Liebe Grüße

2876
lena.luettgau
SimoneFuhrmann
SimoneFuhrmannSenior Contributor
asked in DACH-based customers
Intergration von Pricelabs/ Arbeitet jemand damit

Liebe Community,gerade überlege ich mein Leben zu erleichtern und mein Revenue-Management zu automatisieren.Dabei bin ich auf Pricelabs gestoßen. Hat jemand Erfahrung damit?Kurz zu mir: Wir haben ein kleines Boutique Hotel mit nur 6 Suiten und ein Boardinghouse mit weiteren 5 Einheiten. Da ich stark eingebunden bin, schaffe ich es nicht alles immer im Blick zu halten.Daher werde ich mich über Eure Infos freuen. Und ganz wichtig wie habt Ihr MEWS mit Pricelabs verbunden? Schafft das auch ein NO Technik Honk wie ich?Liebe Grüße Simone

491
TomD
Mews Employee
K
katoclApprentice
asked in How Do I..
Rate or public voucher without automatic MEWS email to customer

I would like to create a rate or a public voucher, that does not include automatic emails from MEWS to the guest after confirmation. Is this possible?  

731
Mick
Guru
S
SamSuperstar Contributor
asked in How Do I..
Spanish Fiscal Registry

Help from Spain based properties,When taking pre payments, a deposit is required to account for tax at the time of payment. To close an invoice to the fiscal registry guest passport/ID details are required. How do you manage to collect passport/ID details at the time of booking or how do you get around the requirement to have this information in order to close invoices? Thanks for advice! 

963
gonzalo.cabre
Mews Employee
S
Sebastian_MVSenior Contributor
asked in DACH-based customers
Ich bin ganz neu - Thema Mealplan

Ich habe bisher bei Mews keinen vernünftigen Mealplan für Frühstück oder HP gefunden.Ich kann mir zwar anzeigen lassen, wie viele Mahlzeiten ich verkauft habe, dass dann aber ohne Zimmernummer oder Namen.Wie löst ihr das Problem?

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Mariusz Siwkowski
D
Darren KearneyContributor
asked in How Do I..
"Make sure to comply with local data collection regulations"

Has anyone a workaround or been able to edit the local data collection regulations setup in MEWS when they’re incorrectly mandating for information from guests that isn’t legislation.Our profile completion rate is low due to guests not completing the Date of Birth section and the photo ID requirement, neither of which are legislation in this country.

751
S
Senior Guru
J
jhaugHelper
asked in How Do I..
Jahresabschluss DE - Unfertige Leistungen

Guten Tag liebe Community, dieses Jahr ist unser erster Jahresabschluss mit Mews. Da wir mit Anzahlungen arbeiten benötige ich eine Übersicht der Unfertigen Leistungen zum Stichtag 31.12.Hat hier jemand Erfahrungswerte mit welchem Report/Einstellungen ich das ermitteln kann? VIelen Dank vorab und lieben Gruß,Julian Haug

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J
T
Twisted Horns RidgeApprentice
asked in How Do I..
General Questions

Hello everyone! My name is Mae. I work for a ranch in Texas. As a newbie to Mews system, I have a few questions. I hope y'all can help me. Thank you so much! 1) How to connect our website for direct booking2) We are not really considered a hotel so how can we make each casita/cabin its own space vs looking like a hotel?3). Have you tried connecting your own stripe to Mews?4). Can you recommend the best Channel Manager so we can connect our Airbnb/Vrbo? Thank you so much for all your help!Mae

571
Mick
Guru
Community-widget-Referral-Program

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