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S
SylGApprentice
asked in Mews University
test mews

Good morning I have completed the module front office but would very much like to practice in a test system to make my own reservations, invoices, check in and out etc.The module talks about it but unfortunately I cannot find it anywhere. Can you please help me further? Kind regards, Sylvia

1414
S
1 year ago
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
Manage Vouchers

Hey Community, Just wondering how you manage your voucher codes. We basically have one vouchercode and would love to track that by the value that is then written in the booking engine. As well as having a voucher code where it is able to set how many times this vouchercode can be used.  Example: Investore rate -100% Max Mustermann is on of 200 investors and has 2 free nights. I would like to set the voucher “Investor” with the Value “MAXMUSTERMANN” to activate it and it can only be used 2 times in a specific time. Then i would like to have the value of the Voucher in the report as well. Is this already possible? We often see a problem here with managing vouchers? Do you have that as well?  Best regardsHendrik   

2515
G
1 year ago
E
Elpida GiagiaApprentice
asked in How Do I..
Umbuchungsgebühr

Hallo 🙋🏼eine Frage in die Runde nutz Ihr Umbuchungsgebühren ?Wenn ja, wie handhabt ihr das?Habt ihr die Gebühr als Produkt angelegt? 

461
S
Senior Guru
1 year ago
ChrisHo
ChrisHoMaster Apprentice
asked in How Do I..
Storno Debitor Rechnung

Wie kann man eine bereits ausgestellte Debitor Rechnung stornieren?

611
alzbeta skrabalkova
Mews Employee
1 year ago
mdemmers
mdemmersApprentice
asked in How Do I..
timeline switch display from dray's to month on mobile

The timeline has changed from days to monyhs but the button to do so is nowhere to be found.how can we whitch this back. 

371
MarketaOupi
Mews Employee
1 year ago
M
MdmarSenior Apprentice
asked in How Do I..
Sources

Hi everyone! I am looking to improve my report system and analytics. However, I have noticed that all reservations made through my website or directly by the hotel or the reservations department do not have any source, while other channels have source like “booking”, “GDS”… Thanks!

1116
stepan.runat
Mews Employee
1 year ago
ChrisHo
ChrisHoMaster Apprentice
asked in How Do I..
Split room rate for 1 night stay??

Is it possible to split up a room rate e.g EUR 100,00 into seperate parts on an invoice/ move the parts to different invoices?  Thank you!

743
S
Senior Guru
1 year ago
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Check-in group bookings

Hey Community,  I wonder how you handle automatic check-ins with group bookings in your property?  As a property that only has single beds, all bookings are prepaid and the whole customer journey is digital we have the problem that only the booker is in the system and gets all the messaging.  Is it possible to have an automated process for groups where a form is send out and the group can put Names and email addresses in there and after submitting the individual bookings in Mews are changed?  Would be nice to get some best practice here. Cheers Hendrik

1811
S
Senior Guru
1 year ago
AlidaMarkwood
AlidaMarkwoodApprentice
asked in How Do I..
POS and Cleaning Staff

Hi everyone,  I need my cleaning staff to have access to the POS for mini bar items but I dont want them to be admin. Does anyone know if it is possible to make that happen? If not, what is your alternative? Thank you in advance! Alida

561
Ivica
Mews Employee
1 year ago
M
M_belangerContributor
asked in How Do I..
Restrict number of bookings by stay dates

Hi fellow users!Is there a way to create a promotion with a limit on the number of rooms that are available to be booked on the MEWS Booking Engine?Thanks ahead!

594
Nienke Wilbrink
Mews Employee
1 year ago
Y
yxudousSenior Apprentice
asked in How Do I..
How do I close a rate for all dates past a certain date?

Hi, I’m new and in training and setting up my rates. By default it seems anybody can make a booking in the far future. I can put closed restrictions in a certain time window but if I go farther than that in the future then I can book something say in year 3050 no problem. It is kind of weird to me to have such dates open in my system. Are these far-future availabilities pushed to the OTAs and channel managers? Is the only way to protect oneself from such bookings to put a ridiculously high price on the tarif? seems like a hack to me and a malicious user could still make a phony booking... Is there anyway tarifs can be closed for all dates above a certain date ?Thanks

623
Y
1 year ago
L
Lisa HockingApprentice
asked in How Do I..
Mailshot

Good morning,  I’d like to email all our past guests.  Is there a way to export a list of all email addresses of previous guests?  Many thanks in anticipation. Lisa 

443
L
1 year ago
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Date of birth

Hello We have just Migrate from Amadeus-Hotel Concepts to Mews and we are experiencing a weird bug Indeed while scanning the id to complete the guest profile (or by completing it manually), it appears that all guests borned before 1961 are considered by Mews as being born in the year twothousands...It means that if you are born in 1960, it captures 2060 as the year of birth and therefore you cannot save your guest profile as there is an error message poping up We are in a dd/mm/yy configuration ans have not try another one as we want to stick to it (more common in Europe) Did somebody already enounter that issue and find a solution? If so, I would be glad if you could help. And if the question as already been answered previously in another topic, please accept my apologies in advance ;-) Waiting for your reply  Best regards to all of you Mewsers   Stephane

19913
MarketaOupi
Mews Employee
1 year ago
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
External Payment - Invoice

Hello everyone We just migrated from Amadeus Idpms to Mews One of the consequences is that some of the open receivables on our books in Amadeus were not yet balanced at the time of migration (because not paid yet).  Recently we have received a payment for an invoice issued in June 2023 I was wondering how to post the payment in Mews. Here is the idea I thought of:=> First: going on to the company profile - billing - open new bill=> Then: go on payment - external - choose invoice and post a negative value of the paid amount (put a note for reference like: “ bill june 2023 Amadeus”)=> Last: post the payment (wire transfer in this case) which would balance the bill  What do you think? The main question here of course is: how to process the remaining receivables from the previous PMS in Mews ?😉 Thanks in advance for your help and insights Regards S.

1424
S
Senior Guru
1 year ago
J
Jasmin H.Helper
asked in DACH-based customers
Stammgäste filtern

Hallo zusammen,hat jemand einen Tipp, wie ich am besten die Gäste mit den meisten Aufenthalten filtern kann?Der Reservierungsreport versagt leider immer wieder und ich bekomme eine Fehlermeldung.Und in Analytics habe ich auch nix Passendes gefunden.Danke für Euer Schwarmwissen.Liebe Grüße 

1775
S
1 year ago
M
mewsmaniacContributor
asked in How Do I..
maestro payment

is kit possible if you made a mistake with maetro paying to refund this with mews?

541
IgorK
1 year ago
V
Virginie Oceano LanzaroteApprentice
asked in How Do I..
envío ficheros hospedajes, España

 ¡Buenos días Mewser de España!Me gustaría saber si algún hotelero español que use MEWS como PMS ya está realizando los envíos de ficheros de hospederías a través de la nueva plataforma del Ministerio del Interior ses.hospedajes De ser así, como consiguen hacer los envíos de ficheros, con los  nuevos requisitos?Muchas gracias y buen día a todos! 

821
MarketaOupi
Mews Employee
1 year ago
B
Benoit TMaster Apprentice
asked in How Do I..
Posting a product on a 2 or 3 night stay package

We created a package with 2 different half board.On the first night, I need to post products from our first restaurant (Evening Meal - food + beverages at RestoX). On the second night, I need to post another product from our other restaurant (Evening Meal - food & beverage at RestoY).In the product configuration, you do not have this kind of choice.The product is “Per Person”. But one is before the first night and the other one is before the second night. The only options are Reservation Start / Reservation End. Neither is correct.  => how to post the correct products with correct prices on the correct nights?  

1334
Nienke Wilbrink
Mews Employee
1 year ago
S
samoanprincessSenior Contributor
asked in Product best practice
new kiosk app

Hi there! Today the new kiosk app has been uploaded on our tablet and since then the camera icon for scanning ID´s does not show up on the screen! This makes it very difficult for us to check-in people properly. Anybody else that suffers from this problem? Thanks for your answer. Christina 

1557
James.taylor
Mews Employee
1 year ago
DanS.
DanS.Helper
asked in How Do I..
IBE Denied bookings stats

Does anyone know of software or somewhere in MEWS B.I. that can show you how many date searches queries were denied due to no-avail?Essentially, we would like to crunch some numbers to understand if we are in fact giving too much to OTA’s, and can actually reserve more rooms for ourselves for specific dates or periods.

612
DanS.
1 year ago
M
mewsmaniacContributor
asked in DACH-based customers
Buchhaltungsbericht

Which accounting report regarding the monthly turnover do you give to the tax advisor?When filtering, place only the closed invoices or the consumed invoices? 

762
M
1 year ago
T
tomfullanaApprentice
asked in Product best practice
Bill - Package

Hi,We have create packages room + breakfast, in the setup we have choose bill as package. If guest stay more than one night it’s show in one line stay 10/10 - 19/10 and the total price. We need to show to guest the price of the package per night, is it possible? and if yes how to do it?Thank you.

1383
coline.poussiere
Mews Employee
1 year ago
L
Lisa HockingApprentice
asked in How Do I..
House use alternative

Hi, we will be closed midweek throughout the winter.  The only way to show this on the calendar seems to be as a restriction or by adding house use for each room/date.  This is very onerous, but also means that clean rooms are automatically marked as dirty when it goes into that period of time.  Is there a way to easily set a repeated block on weekdays please? 

241
alzbeta skrabalkova
Mews Employee
1 year ago
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Salto Mobile Key Integration

Hi everybody,I wanted to check out the Salto integration that allows to send out mobile keys via Mews according to this page: https://www.mews.com/en/products/marketplace/saltoHowever, I could not find it in the marketplace. Anybody has this already up and running or does anybody know how to connect Salto (mobile Key) and Mews? Thx and kind regardsTobais

841
milan.bezdecka
Mews Employee
1 year ago
ChrisV
ChrisVSenior Apprentice
asked in How Do I..
Rate restricted to booking dates

Hello everyone.  I am looking at setting up a Black Friday deal which is open for selected arrival dates between Black Friday 2023 and the end of 2024.  This part is all fine however, I would like to limit the booking period from Black Friday to 31st December 2023.  I cannot see a way of doing this through the restrictions option.  Has anyone successfully set anything like this up before or is the only way to manually turn it off after the 31st December? Thanks in advance...

12910
B
Mews Employee
1 year ago
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