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Welcome to the Community

Everything you need to know about this space

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Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Lounge Area

New here? Introduce yourself

Hey Community-friends 👋We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Sarah. You may already know me but if not, I’m looking forward to getting to know you in this community. 😊  I’m the Senior Community Manager here at Mews. You’ll be seeing my face quite a bit around here as I’m responsible for moderating the communications in this community. That means I make sure information flows fast between customers and the product team and that no question goes unanswered.I’ve worked in the SAAS industry for 6 years building and managing successful customer communities 👬 before I landed here at Mews in January 2022 - so, I’ve already got the community T-shirt, so to speak 👕I’m based in a leafy county called Surrey in the UK - not far from London. I am married and we have two young daughters who keep me busy. Zen for me is being in the great outdoors, running, hugging a tree or doing a spot of gardening. What is your zen?Hi

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gemma.aldaz
Mews Employee
2 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Lounge Area

Weekly member update!

Welcome to all our new members:@Johanna AMSELLEM @SarahSCP @Pedro Lapa  @Bella  @andreas @Sabrina  @Lauriane Genestout  - it’s great to have you here.@Mick  great job in reaching the top spot again. 🤴 We’re in awe of your product knowledge and willingness to help out@MatthiasH  and @Eric Kröll  also top of the leaderboard this week. Nice work 💪We have a new feedback post and I would love to get your thoughts this community - what’s working well and where we’re not hitting the mark. Thanks 🙏 

0
Sarah.Masterton-Brown
Community Manager
1 month ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Lounge Area

We'd love to hear what you think of this new community...community

Hey Everyone,👋This community has now been live for a couple of weeks. We hope that you’re enjoying the connections you’ve been making.We’d love to hear your feedback on how we’re doing so far - even if it’s just a few words.But if you do have a couple of minutes, here’s some inspiration on what would be useful feedback for us:What are you enjoying about this community? What isn’t working so well? What aren’t we doing / would you like to see more of? What community content would you benefit from i.e. discussion topics, industry news, product updates, customer case studies?Our wish is to deliver the greatest value to our customers via this community so thank you in advance for your thoughts. 🌈The Community Team 

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Sarah.Masterton-Brown
Community Manager
1 month ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Lounge Area

Community tips: Marking an answer as Best Answer

You might have noticed there is a Best Answer option at the bottom of all questions. I’m here to explain what this does and why it helps 🙂Clicking best answer means that out of several responses you may receive on your question, one comment will have the most relevant solution. Marking that answer as the best one will help others that are looking for a solution to the same question find the most obvious answer more easily.Not only that, you receive points when you select a best answer to your question. ⭐ And if someone marks your answer as a best answer to their question, you get double the points! 💪 Sometimes an answer is marked as best answer when it hasn’t solved the problem. Some areas of Mews may not work as designed, or is on the roadmap for improvement or is experiencing a bug. The best answer here would be to either raise a support ticket or create or vote on a feature request. While this isn’t technically solving the issue, it’ll remove the question from the Help Others sect

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Sarah.Masterton-Brown
Community Manager
1 month ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Lounge Area

Announcing this week's community top performers

To close the week off, I wanted to give a special mention to a handful of our community members who have been doing a great job in getting involved in discussions and helping to answer questions.@Mariusz Siwkowski  - congrats for your new rank of contributor and for achieving most likes of the week! 🤴Good work for making the new rank of Helper  @Georg Gaag  @Simone @SabineSchr @barb00sa  and special mention to @Mick  for being our Senior Helper and being pretty much all over it! 🐶It’s great to see your involvement here and I look forward to this list of names get longer as we grow 🤗

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Mick
1 month ago
D
DamienJanssensApprentice
posted in Lounge Area

Mews POS

Hello everyone,I’m thrilled because this is my first post on the Mews Community !At Mercure Roeselare we are seriously considering making a switch of POS in the next months. We are currently using Lightspeed L series but I’m not happy about the mapping nor the QR ordering possibilities . As an alternative we are of course looking into Mews POS.Does someone here have some experience with it already and could give me some feedback ?Thanks in advance 

2
D
Mews Employee
3 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Lounge Area

Welcome to the community! Start here👈Community

Welcome to the Mews Customer Community! 👋 It’s great to have you here. Lets get you settled in!First things first, what are we actually doing in the Mews community? The intention here is for this community to be useful for both new and veteran customers, your level of knowledge doesn’t matter. Between us, there is a TON of expertise and information on this platform for you to plug into. 💡Like everything in life, you get back what you put in. This network is not just a place to get information, nor is it another support desk. It’s where we can give each other a helping hand by sharing our own knowledge and experience. There will be recognition for acts of kindness, in the form of points and badges, and you’ll get some cool rewards along the way. ⭐Let me show you around. The basic setup of our community is simple:CommunityAsk the community (or us) anything about us, our products or any other related question that might be on your mind. The community will take care of them quickly and e

1170
Sarah.Masterton-Brown
Community Manager
4 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Lounge Area

How to use this community: FAQsCommunity

Using the community – here’s what there is to know 👇:I’m new here. Where do I start?I’m glad you asked. Update your profile first. Everyone likes to know who they are speaking to and...fun fact alert...by adding more information to your profile, you are more likely to receive better and quicker replies from other Mewsers.Start with your profile picture, (did you know posts with a profile pic actually get 2x as many responses?!) Add some info in About Me Identify your role, company and location etc.Now head to the How to use this community - best practice article which explains some standard practices so everything runs smoothly around here. Who is this community for?Anyone who comes across Mews in their working week, whether at the front-desk or in the CEO’s office, at a boutique hotel or global chain, based anywhere from Scotland to Timbuktu. Everyone is very welcome here, to ask questions, start discussions, and give feedback. We are all equal when we need help and we’ve all had to

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Sarah.Masterton-Brown
Community Manager
4 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Lounge Area

How to use this community: best practiceCommunity

We encourage you to use this community to share what you’re working on, ask and answer questions, and give and ask for feedback 💬. We want this community to be a happy and welcoming place 🌞 for everyone and to help us with that, here are some guidelines to follow when it comes to using this community:😊 Be open and inclusive. Everyone here is valued, we are professional, we are all human, and we are special because we have such a diverse community. With that in mind, don’t post anything that a reasonable person would consider offensive and treat others with dignity, kindness and respect.💪 Support each other. Be welcoming and supportive of others. If you have feedback for the Mews team, that’s great, we just ask that you make it constructive. Having a collaborative mindset and being ready to take part will add value to everyone here. This community is fully moderated so if a discussion is seen to fall outside this community code, appropriate steps will be taken.👬 It is a public foru

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Sarah.Masterton-Brown
Community Manager
4 months ago

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