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Moin zusammen,der Bot ist nicht hilfreich. Habt Ihr diesen Text schon mal bearbeitet? Ich kann die Vorlage dazu nicht finden, stelle mir aber vor, dass die irgendwo an der Rate hängt, weil Daten aus der Rate zugefügt sind. Nur ist der Text arg schnodderig. Nicht schön. Wo kann ich das denn anpassen?Viele GrüßeLeif

Hello, Just checking if I’m the only one here having this issue? Normally speaking, when we receive a reservation via Booking.com, the credit card details are automatically loaded into Mews (in the payment methods). Now this is not the case, and we have to do it manually. Anyone else with this issue? I thought this might be an issue on the side of the channel manager, but other OTA cards load in correctly. Thank you.

Are there any best practices in entering guest extensions to ensure KPI tracking is correct (eg sales channel, number of guests etc.) and avoid conflicts with OTA trackings which trigger a commission?Any tips would be helpful. Thank you!

We have pretty regularly problems with failed charges with the mews terminal and it seems to be mostly when the charge is over 2000 €. In Mews its always “Charge failed with 'Your card has insufficient funds.' error.”.We know that many bank accounts have some kind of daily spending limit or limits with card payment but we inform our guest before hand to check that and we had multiple guests that changed that and still couldn’t pay.Is this a known problem? Has anyone else similar problems? Is there some kind of limit or restriction with mews or stripe that could lead to this errors?

I need to check the status of some team members trainings and I can only see a few of them, has anyone else experienced this or know how to find the rest? Thanks :)

What report can i create in Mews that will give me an overview of No Shows like this ?  

Basically I have an Employee X who created a Customer Profile at a certain date. Then changes to that profile has been done over a certain period of time. Then this profile was deleted from Mews, meaning that the customer profile does not exist, it was merged with another profile or deleted altogether.I want to find out that happened to that delete customer profile and what are the actions that were done by that employee on that profile. Knowing that the customer profile doesn’t exist anymore, I cannot go to the action log of that profile, neither do I have an action log for the employee X to know what that employee did. Action Log and Activity Report do not provide that information.Help.

Hi :)es gibt ja leider (noch) keine direkte Schnittstelle zu eStatistik.core/IDEV um die Beherbungsstatik zu melden.Wie macht ihr das bisher? Ich habe es mit dem Reservierungsbericht und dann gruppiert nach Land des Gastes versucht. Leider wird da dann aber nicht die Anzahl an Personen zusammengezählt.. VG,Dennis

Hi, bei uns kommt es leider sehr, sehr oft vor, dass die Kreditkarten von Gästen beim Online Check-in nicht verifiziert werden können und sie eine Fehlermeldung erhalten: online Check-in konnte nicht abgeschlossen werden. Die nötigen Daten werden allerdings an uns erfolgreich übermittelt (für den Meldeschein). Gast denket aber, dass nicht und ruft an oder sendet Email = viel Arbeit für uns. Außerdem stellen wir fest, dass 9 von 10 Reservierungshalter NICHT ihre Mitreisenden angeben - egal ob im selben Zimmer oder separates Zimmer. Umlaute gibt es noch nicht in Mews Kiosk - also kann Herr Müller nicht seine Buchung finden….Das Ganze scheint weit weg von effizient…. oder aber: ich bin weit weg, da ich vieles einfach noch nicht weiß? Gerne lerne ich dazu :-) Über Info würde ich mich sehr freuen. An dieser Stelle schon danke. Sandra Yaron

How can i use my own stripe account as a payment method

In an effort to leverage the Guest Journey within Mews, I have updated our Checkout Invitation to include a note about adding gratuities as part of checking out online and added this to the ‘Rules’ for checking out online. I’m trying to determine whether there is a best practice for doing this already in use by other properties or if there are recommendations for how to improve the process I’ve created. Am I missing any other areas of communicating this within the Guest Journey? I am planning to add an in-room printed piece to the physical Guest experience, drawing attention primarily to the ability to checkout online the day before through the morning of departure and, as a ‘by the way’ mention, including a line about the Guest’s ability to express his/her appreciation for the service and hospitality they’ve experienced during their stay.Within Documents, there’s no option for Instructions, so I chose Rules and I believe this is visible to the Guest only in the Guest portal when compl

Hey Community,  We are seeing a huge potenial in having bulk updates for the room status, we basically need it to be able to make sure guests dont check-in in to early without paying the early check-in fee but still give the oppertunity to have everything ready before coming to the hotel. We use the goki online check-in for that and if a room is on inspectedand the guest checks in the reservation starts automatically even before official check-in time.Idea is to make it possible to change all clean rooms automatically to inspected on a specific time. Does anyone know if this would be possible to build with zapier?   Best regardsHendrik  

Is it possible to create a field in a reservation to be able to add a baby in the room (0-2 years) 100% free of charge? If the reservation is booked as including breakfast rate and we want to add a baby we need to add a child but the will modify the including breakfast rate.

Dear Mews Community,I'm looking for a person who has more in-depth knowledge of Zapier. I would like to do some automation with the integration, but I haven't quite gotten through it yet. As an example, in addition to many other automation ideas, I would like to know if the following automation is feasible:I would like to generate a Google Sheet daily with all reservations in the house. I know there is the "Guests in the House" report within Mews, but I would prefer to map this via Zapier to bring the data directly into an appropriate format.Unfortunately, I couldn't find a pre-built trigger within Zapier for this. There is only the trigger for new reservations, but not for existing ones.Does anyone know whether this is may possible with Webhooks by Zapier for example?I would be very happy to have an exchange partner on this topic.Best regardsNiclas

Bonjour,Notre produit PDJ arrangement apparait dans le CA d’affaires HEBERGEMENT alors que le paramétrage est “Chiffres Affaires PDJ”.Quelqu’un parmi vous aurait la réponse svp? En vous remerciant, 

HiCan we edit the template before we send out to guests to add in extra information specific to that booking

Moin zusammen,Frage in die Runde: Immer mal wieder werden Tickets unvollständig bearbeitet oder völlig falsch verstanden. Das mag vielleicht am Übersetzungsprogramm liegen?!Und dann kommt die falsche Antwort am einzigen freien Tag und, zack, am nächsten Tag ist das Ticket geschlossen. Ist mir nicht nur einmal passiert.Habt ihr das auch? Oder erwerbe ich hier die Ausnahmen von der Regel?Viele GrüßeLeif

Hello, Just a small reach out to the Mews team. For external payments, the “Expiration date” is a non-mandatory field.The star seems to indicate that it is. Please remove the star.   

folgende Fragestellung: unsere Gäste sollen künftig ihren Check in in einem separaten Raum mit dem Kiosksystem von Strive machen. Ein Mitarbeiter wird nicht mehr vor Ort sein.Der Check in funktioniert ja auch wunderbar. Aber wie funktioniert das, wenn der Gast erst vor Ort buchen möchte? Das iPad mit der App ist ja gesperrt, damit die Gäste nicht daran rumspielen können.ich meine, na klar kann der Gast das jetzt online über sein Smartphone machen aber das Risiko, dass er dafür dann wieder Booking und Co. benutzt, ist durchaus vorhanden.habt ihr eine Praktikable Lösung?Wir benutzen übrigens Kiosk von Mews nicht, weil die Gäste dort nicht die Firmendaten angeben können zumindest hat das bei mir im Selbstversuch nicht funktioniert

Dear CommunityWe are opening our Hotel in December and I am thinking about processes a lot. We offer shuttle service to the cable car free of charge. Now I was wondering if one of you has a suggestion of a Software which could be handy to add guests & time and location, so every porter & front desk has access to the information. I would love to hear your inputs. Best regardsLaura 

Moin zusammen,und ich dachte, es wäre so simpel. Einfach bei den Email-Vorlagen andere Sprache auswählen, Code einfügen und dann die Sprache beim Verschicken nutzen. Aber nix iss, kommt immer auf Deutsch an.Wo ist mein Denkfehler? Kann jemand helfen?Viele GrüßeLeif 

Hello everybody, does anybody have a clue if there is the possibility to remove the system integrated counter for postings? I.e. if we give out vouchers it says “Voucher 105 - Voucher Nr. 1234”Red is the number the counter in the system gives it and shows on the invoice, green is the internal voucher number. Is there any possibility to remove these? So that it only says “Voucher - Voucher Nr. 1234” Thank you kindly!

Hi everybody Is there an option to add a Tip during the Check Out Process on the MEWS Kiosk?Until now we just can add it to the minibar products, but as we do not have minibars in our rooms, it does not make a lot of sense there. Best practise would be to have a “add tip” section on the Mews Payment Terminal. Can this be done somehow? Thank you Dominik

PHow do I book a group - i.e. a group of 20 corporate leaders where a contract would go to one person and the company would pay with one credit card for all the guests and the entire program etc. We plan on having a lot of group bookings at our venue (rather than just individual guest bookings for rooms) - for instance, small corporate retreats which will require room blocks.  Does Mews have the capabilities of sending quotes, contracts and invoices?  If not, will this be a feature in the near future? If not, is there a "work-around"? Does it also have the ability to create BEO's?

Moin zusammen,ich schon wieder. Habt Ihr Euch schon mal mit den Platzhaltern der Email auseinander gesetzt? Wenn ich dem Bucher eine Email schicke, kann ich den Gastnamen desjenigen der anreisen wird nicht per Platzhalter einfügen, richtig? Oder gibt es eine Möglichkeit?Viele GrüßeLeif