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Ihr Leiben, brauche dringend Support. Ich kann nicht arbeiten.Wir sehen keine Daten mehr von unseren Gästen sprich alle Telefonnummern und Email Adressen sind durch ****** ersetzt.Somit können wir keine Check ins heute durchführen.Hat noch jemand das Problem und kann helefen?Lieben Gruß Simone

Hello! How do you all solve scenarios where guests or travel agents are asking for a reservation summary PDF (dates, room type, nr of rooms & people, additional services, price)? The pdf that you can download from the “Summary” tab does not look presentable and also includes unnecessary information about the categories. The attachment that is sometimes included in the confirmation email would work fine, but I still have not been able to figure out why the attachment is sometimes there, but often missing from the confirmation email.Thanks!

How we could filter by amount in accounting balance?

Hi,I do nut 100 % understand how aged based rates are setup.Do I needs do set-up someting in booking.com?Am I obliged to connect with the Booking.com integration in our marketplace to use this? Configuring channel manager settings to receive reservations with age categories (mews.com) It’s not really clear in this article.Thanks for your help; Sarah

Hey there,i have some questions about the kiosk app and the handling with it 😊.We don’t use the kiosk as self-service-station but more like an digital check-in-form to get the legally required guest data in our system. So the guests arrive at our reception and we can hand them an ipad with the kiosk app … so if the guests haven’t added all data with the online-check-in they use the kiosk app 👍.Our problem is, that we can’t hand the tablet when the room is not clean already which would be great because the guests are waiting anyway (until the room is clean) and have time to complete the kiosk. When changing the room status we are not able to track if the room is ready or not … Any suggestions or workarounds for that?Also in the kiosk settings in active options what is “employee mode” and “automatic space allocation” (we have german version, translation may be slightly different).

Hi there,When we switched to MEWS, I heard that you could integrate HRS via Expedia. Now, I'm unable to find any further information about HRS integrations. Does anyone use Expedia as a "bridge" for HRS, or does HRS only work with a channel manager?Cheers,Daniel

Is there an easy/quick way to copy a reservation - let’s say you have a guest that is always there Monday-Friday and you would just click a button that copies the whole reservation and you would just have to adjust the arrival date, but everything else is already there (guest, billing address, preferred categories - whatever you may think of)?

Hi, In our old system the housekeeping report would show linnen change after the guest stayed for 3 nights.Is it possible to do something similar in Mews ?

We’re pretty new with mews but it seems that the “Send marketing postal mail” guest option is pretty new because it isn’t event translated yet in the german version of mews.We do send postal mailings and are using this option (in addition of loyalty codes which we used because send marketing postal mail was not available in the import) …My question is:How is it possible to export guest data for postal mails? Is there an solution for exporting all with the “Send marketing postal mail” option and/or is there an option to export profiles by loyalty code?It seems like its not that easy to get data into mews but its even harder to get it out again 😅.

How can I download all PDF invoices at the end of the month?I understand there is the possibility to use an API request. But common, is there no easy way?Every simple invoice tool has this feature…. 

Hello MEWS community.Does anyone have experience integrating accounting solutions? In particular, we need to transfer invoices generated in MEWS (and their corresponding collections) automatically to the accounting 3er party system (Quickbooks or Holded for example). Any information would be welcome!Regards!Nicolas

Hello everyone,I'm looking for the best way to assign certain rooms last - unfortunately the chatbot doesn't help me much. Our elevator in one part of the building is broken and of course we want to assign these rooms last - but it's only about a certain part of the building and therefore the assignment “from bottom to top” is not what I'm looking for. In our old system, we always created a contingent tentatively, which didn't affect availability. These rooms were then only allocated accordingly if no other free rooms were available in the respective category, and I am quickly looking for a similar solution. 

We have the problem that our guests can’t add travel companions in the online checkin or the kiosk. I’ve just created an reservation and for me this was possible in the online check in.Ive checked the sent mails but nobody else ever has used this feature, thats why i guess its just not available for our guests … i don’t know why it was available for me (used that from my phone) but probably because my account is not a normal guest account i guess.How is the “add travel companion” feature in the online check in (and maybe even kiosk) activated or what rules do apply that this is visible? Is there an option to allow companions without email or how is the handling intended for children?

Hello mews community, I'm here to listen how other hoteleriers handle the following:Current scenario: We have several breakfast products (normal price and discounted version for corporate and groups). Each of this make a specific product, with a specific ID. Only the normal breakfast product is marked, and needs to be marked, for upsell on the kiosks checkin. Problem: The kiosk does not recognize products that come with rates, therefore, it will try to upsell the product to guest who already have a breakfast added. This causes issues when guest do not remember having it, they proceed to add and pay, and then we are facing extra work having to check and refund. Example: Lets say that our corporate rate “Bed and Breakfast Corporate” has a product rule with: add “discounted corporate breakfast” (for value of 10), but only the product names “Full breakfast price” (for price 12)  is the one offered for upsell. The guest arrives with a bb added, but Full breakfast is offered becuase the kios

When a reservation is made for 3 pax in a 2 pax standard room, the costs of the extra bed should be automaticly been added to the reservation. How to install this?

Is there a recommended process for back-ups of Mews reservations in case of a Mews system outage? How do you know who has a reservation with you tonight?We scheduled a daily reservation report sent to an Email.Does anybody have a better solution for this?Thx Max

Hi Everyone, Just want to check something again ;)  If i create a new reservation, with a new guestprofile, and want to add details like adress or preferences during the reservation, i cant return to the reservationsscreen. I miss the  ← arrow at the left upper site or the option to close this screen. Do i miss something?    

When I recieve a cancellation, I would like to keep the amount but resell the room the same night to optimize my revenue. Today if I cancel the reservation, the revenue will be retrieved from the revenue stated in reports etc… How do you deal with this? 

HelloI have a promotion set up directly on booking.com (mobile rate 10% discount) and I have a dierct integration through the marketplace from Mews to booking.comthe problem I have is that the promotion is set up in the booking.com extranet, rates are importet to mews without the discountHow can I change the settings accordingly?Thank you very muchRegards, Bettina Hallo zusammenIch bin neu bei Mews und habe eine direkte Integration über den Marketplace von Mews zu booking.com. Ich habe noch laufende Promotionen im booking.com Extranet eingegeben (z.B. mobile rate 10%), beim Import der Buchungen wird aber der Rabatt nicht berücksichtigtWie muss ich die Einstellungen anpassen damit der effektiv bestätigte Preis importiert wird?Vielen Dank und freundliche GrüsseBettina

Hello everyone:) Can you help me create a report from MEWS just for Loyalty guests?Under customer statistics I can only see the total number, but I also need to see the names of the guests to check whether they paid with points or not :)thank you in advance:)Manny

Hi there, is there a way to change the arrival or departure time automatically as soon as the early check in or late check out is added to a reservation?

Hi,It seems when someone using the Mews booking engine and chooses the option “I´m Booking for Someone Else”, Mews automatically invoices the “Booker” instead of the “Guest”.We do not want to invoice Bookers, but rather the Guest, regardless of who makes the booking as the Guest will be responsible for the payment. Besides manually moving the charges, is there any way to automate this?Alternatively, can we simply remove the “I’m booking for someone else” field from the booking engine? 

 BonjourSur Réservit, nous pouvions fermer notre inventaire sur Expedia et Booking.com indépendamment de notre inventaire Hôtel. Je voulais savoir comment effectuer la même action dans Mews.MerciHello!On Réservit, we were able to close our inventory on Expedia and Booking.com independently of our Hotel inventory. I wanted to know how to perform the same action in Mews.Thank you

Hi All, Just want to check somehting: Last few days MEWS is closing my windows  automaticly when i click a tekstfield to for exeampla change the emailadres or phonenumber. Got it on multipule devices.  My first thougt was i needed a new mouse and keybord, but even on my laptop it does this. Anyonbe more experice this problem? 

Hi CommunityDie Neuerung mit dem “Zurück-Pfeil” statt der vielen geöffneten Tabs ist ja an und für sich eine gute Sache.Wenn man nun aber in der Zeitachse ist, dort ein gewünschtes Datum eingibt, eine Reservierung bearbeitet und dann auf “zurück” klickt um zu prüfen, in welches Zimmer man diese legen will, landet man immer wieder am heutigen Datum. Beim Tagesgeschäft mit vielen zukünftigen Buchungen ist das doch ganz schön nervig.Was denkt ihr dazu?