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B
BarbaraCApprentice
asked in How Do I..
Release rooms not sold in groups

Hello, I have a question about the groups in Mews. Where in Mews can I get this information please : number of rooms blocked VS number of rooms finaly booked Ex : a group booking of 20rooms, at the end they send 18rooms on the rooming list → 2rooms are left and need to be released. Where can i see those 2rooms on a report please? Thank you in advance for your help. Barbara Caparros

541
marketa.oupicka
Mews Employee
DanS.
DanS.Helper
asked in How Do I..
Linking to rooms page BE

Hey Y’all, can I link directly from my website rooms pages to the same room page on the BE? I am unable to locate the links for that. Any advice? Dan

1203
MatthiasH
Senior Guru
S
Simone-GHApprentice
asked in How Do I..
Reduce automatic emails

Hi, I was wondering if it was possible to reduce the number of automatic mails sent from mews. For example, guests sometimes receive the online check-in mail etc twice and it is sometimes a bit much in our opinion.

1726
MatthiasH
Senior Guru
A
AamApprentice
asked in How Do I..
INTERNAL ALLOCATION OR PRODUCT FOR HOTEL PACKAGES

Hi Guys, Need your help! We have been talking with MEWS team for long time about this subject. As per MEWS Representative, MEWS can create packages by adding the product(s) to the room rate. We cannot create such as internal allocation where the guest no need to know how much individual cost. For example, we want to create Summer package for USD 450 as selling price both for direct booking and display on the website as well,(see below breakdown for inclusions and internal allocation). Would appreciated if you can help this matter. Thank you very much in advance. Summer Package USD 450 Room – Internal Allocation USD 300 Daily Breakfast – Internal Allocation USD 30 Daily Dinner – Internal Allocation USD 40 1 Water Sport Activity per stay – Internal Allocation USD 30 1 Spa per stay – Internal Allocation USD 50

1221
MatthiasH
Senior Guru
barb00sa
barb00saSuperstar Helper
asked in How Do I..
email addresses disappearing

Hello all, Over the past few weeks, we've been experiencing consistent issues with the email addresses disappearing at the point of customer checkout, when we make the invoice. We've had to manually re-enter the email addresses every time in order to send the customer their invoice via email. Additionally, there have been instances where the email address has disappeared from the customer's sheet as well, but not always. We're unsure as to whether this is a bug in the program or if customers are deleting their own email addresses from their customer sheet. Could you please investigate this matter? I've attached an example of a customer record where the email address was disappeard, as well as an example of an invoice where the email address has disappeared. Thank you for your prompt attention to this matter. Best ragards Robin

363
barb00sa
Ethros
EthrosHelper
asked in Product best practice
OTA for Digital Nomads?

I’ve been searching for an OTA that caters to digital nomads. Has anyone run across one? 🙏

992
MatthiasH
Senior Guru
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Prepopulate Email in Magic Link Link

Hi Mewser, I want to build a link to the Magic Link that already prepopulates the guest’s Email address. I want to prepopulate the Email since guests do not know the email that booking generated for them. The normal Magic Link is: https://app.mews.com/navigator/mews-link I tried the following and similar with no positive result. https://app.mews.com/navigator/mews-link?email=%E2%80%9Dtest@web.com%E2%80%9D https://app.mews.com/navigator/mews-link?email=test@web.com Does anybody have a solution? Kind regards Tobias

1894
Sarah.Masterton-Brown
Mews Employee
Nina
NinaHelper
asked in DACH-based customers
Ratenladung DZ oder EZ Preise

Hallo Zusammen, aktuell haben wir für die Ratenladung unsere DZ Preise hinterlegt. Somit können wir bei einer negativ Belegung einen festen Betrag festsetzen (EZ) und für eine Zusatzbelegung (3Bett). Wir arbeiten mit dynamischen Preisen. Wir hatten überlegt auf EZ Preise umzustellen, allerdings kamen uns hier dann die Kinderpreise in die Quere. Unser CM kann dies darstellen, allerdings implementieren wir gerade noch Event Temple und Sie können nur mit einer EZ Belegung “kommunizieren”. Wie händelt Ihr das? Sobald ich EZ Preise bei der Ratenladung einstelle zerschießt es mir sämtliche Preise für die Kinder und auch die Dreibettbelegung. Von MEWS wird empfohlen, dass wenn ein Zimmer für eine Belegung von 2 Personen ausgelegt ist da ein Doppelbett drin steht, sollte man auch die Preise für DZ laden und nicht für EZ. Liebe Grüße und vorab vielen Dank ich hoffe ich habe mich einigermaßen verständlich ausgedrückt ;-) Nina

1022
Nina
L
LynnApprentice
asked in How Do I..
What is the most convenient way to keep track of payments of returning corporate guests?

For companies nearby we have contracts for which their guests can stay in our hotel with a discount and payment after departure per invoice. We have noticed that for returning guests, their open bill doesn’t appear in the Accounting Ledger as they have future stays attached to their profile. Our Front Office team doesn’t make the official invoice at check-out. Therefore bills tend to get very high within a short period of time. Would the only way to make the outstanding payments visible in the Accounting Ledger be for the Front Office to make the invoice after departure? Would Payment Routings help in this case? Thank you very much in advance!

471
alzbeta skrabalkova
Mews Employee
S
SamSuperstar Contributor
asked in Product best practice
Mews Connector

Hi everyone, We constantly experience issues with the Mews connector having to be restarted or reinstalled and have tried installing it in a number of different locations, servers, PC etc. Does anyone have a stable Mews connector that you can share how/where this is installed? Thanks,

1092
marketa.oupicka
Mews Employee
DanS.
DanS.Helper
asked in How Do I..
Event scheduler on Mews

Heyo, Does anyone have a way to use an event calendar inside of Mews rather than external apps/programs? At the Arcade Hotel, we host quite a few events, and have been using tasks to inform our staff. Nothing shows up on timeline, nothing shows up in notifications, only if they check tasks (which they do). What is everyone else using? Dan

1836
marketa.oupicka
Mews Employee
S
sergitvdSenior Apprentice
asked in How Do I..
Setting default filters for my reports

Hello! I have been using MEWS for a month now, and so far so good but I would like to ask if there was a way to setup the default filters in some reports. Or maybe to save the selected filters and create a report of your liking. I know it’s possible to schedule exports, but it’s an excel sheet and when I’m having a look for some things I like to see it within MEWS, but then again, I always have to select the right filters every time. Looking forward to hearing from you! Kind regards, Sergi

665
S
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Access chat with guest via reservation

Hi smart people, do you know a way how to access a chat with a guest via reservation? Is there some option to activate that shows the chat history in a reservation or guest profile similar to the notes? Sometimes we receive information that would be great to access again via reservation overview rather than having to search for this one chat with this one guest. I know how to access the reservation that is linked to a chat, however, not the other way around. Thank you and kind regards Tobias

59911
mauritsbots
Superstar Guru
Ethros
EthrosHelper
asked in How Do I..
Bills Related to a Checked-Out reservation?

In doing our government reporting audit, I need to go back and check bills that are associated with reservations. How can I quickly and easily find bills that are associated with a particular reservation after the bills have been closed? As a reminder - once bills are closed - they disappear from the reservation (screenshot below)_ Thank you :)Ethan

664
Ethros
Dirkjan
DirkjanContributor
asked in How Do I..
Multiple bookers with same email

Hi All, We have a company who make a lot of reservations and they have multiple receptionists who make the bookings and they all use the same email adres (reception@…….) is there a way to have to have multiple bookers with the same email adres so that all emails and invoices are addressed to the right receptionist?

882
Dirkjan
A
AamApprentice
asked in How Do I..
Business On The Books and Daily Pick Up Report

I wanted to make daily pick-up report comparing on the books from yesterday vs. today. Our Hotel did not subscribe MEWS Analytics. Any recommendation how to proceed manually on MEWS. Thanks

1312
mauritsbots
Superstar Guru
A
angeloSenior Apprentice
asked in France-based customers
rapport statistiques

bonjour Quelqu’un sait il comment sortir un rapport par jour avec le nombre de chambre vendues par tarif et le CA hébergement généré par tarif? Merci pour votre retour

2647
A
Dirkjan
DirkjanContributor
asked in How Do I..
Mews App notifications

Hi everyone, I have a question about the news app and its nottifications. Some of our employees do recieve notifications about guest messages and some don't. They all have the option “recieve guest messages” enabled in their profile. They all have the newest IOS (16.3.1) but some of them don't even see mews under the settings. Any idea how to fix this? It seems very random who gets the messages and who don't..

731
wendy.batkova
Mews Employee
Ethros
EthrosHelper
asked in How Do I..
Instagram "Book Now" ?

Hi all, Does anyone use the Instagram “Book Now” button with MEWS? If so, how do you integrate? #hoteltechnewbie ! Thanks!E

1984
matthijswelle
Mews Employee
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in How Do I..
Maestro payments

Hi Mews community, I was wondering if any of the countries using Maestro for payments has found a solution for payments in the merchant. Currently we are loosing out to bookings to major OTA's who do accept Maestro. However, when a guests books through Mews he cannot use Maestro. Thank you for your thoughts 🙂

33014
barb00sa
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Ordernumber on invoice.

Hello Mewsers! I am wondering if someone can assist me with adding a purchase order number to an invoice in Mews. Certain customers require this information on their invoices, but I am unable to locate the option in Mews' online help. Thank you!

2172
barb00sa
AndrewN
AndrewNHelper
asked in Product best practice
Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in. We require a personal credit card to be on file in case there are damages or incidentals. Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment. The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in. We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees have to

1833
DanS.
SimoneFuhrmann
SimoneFuhrmannSenior Contributor
asked in DACH-based customers
Eingabe Aufpreis für Buchungen über OTA's

Liebe Kollegen, wir nehmen nun mit unseren Unterkünften am prefered Partner Programm von Booking teil. Nun erhöht sich damit natürlich die Kommissionszahlung an Booking. Diese möchte ich diesmal an den Gast weiter geben. Ich weiss beim Aufsetzen der Raten konnte ich diese Option in Prozent angeben. Nun möchte ich diese gerne nutzen und finde Sie nicht. Kann jemand helfen? Liebe Grüße Simone

1724
alzbeta skrabalkova
Mews Employee
robert.durafourg
robert.durafourgApprentice
asked in How Do I..
Automatic settlement failed email when manual reservation

Dear Community, When we enter a new reservation manually (taken through email/phone), we are faced with an automatic settlement failed email being sent every time we book a reservation in non-refundable, instantly, right after confirming the booking, even after taking cc details. Is the reservation sequence we are doing wrong, or are we not the only ones struggling with these automatic emails?

933
Sanne
Guru
J
Guru
Jasmin H.Guru
asked in Product best practice
Timing Mailings

Does anyone know if it is possible to set the time at which the mail is sent?We would like to send the 'after departure' only 24 hours after departure.Thank you for your message.

645
S
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