In this Customer Spotlight, our CX Manager ​@nora.bensadon speaks with Carme Martin Vicens, General Manager at Hotel Villa Chiquita in Mallorca, about how adopting Mews POS has transformed operations and the guest experience, sharing real-world outcomes from their rollout.

Highlights

• Before adopting Mews POS, their POS–PMS setup handled only room charges, causing duplicate manual billing and no consolidated, granular F&B view.

• With Mews POS integrated to the PMS, revenue posts in real time, shift close and checkout are faster, digital ticketing gives a live view of consumption, and automation reduces errors, simplifies workflows, and boosts staff satisfaction while improving the guest experience.

• Impact beyond the basics: digital ordering for rooftop/pool was widely embraced with no complaints, daily reports drive smarter staffing/stock/product decisions, and ongoing Mews support underpins continuous improvement.

Thank you ​@Carmevch for sharing your story - you’ve earned 1,200 Inner Circle points 😲🙌

Curious about the Inner Circle or how to earn points? Find out more [here].

🎬Here’s the interview 👇(captions in available in other languages).