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Zero Amount Authorization is here

  • November 18, 2025
  • 8 replies
  • 86 views
matteo.binda
Mews Employee

Until now, verifying cards before arrival has often meant pre-authorizations, manual checks, or clunky third-party tools. Each step creates friction for guests and inefficiency for staff. Not to mention that every invalid card, no-show, or failed payment costs hotels revenue. 
 
That’s why we built Zero Amount Authorization, a smarter, seamless way for hotels to verify cards from the moment of booking – all without charging guests. 
 


Protecting revenue the easy way 

For many hotels, payments before arrival are a constant challenge: 

  • Invalid cards or no-shows → lost revenue, uncollected incidentals, and chargebacks. 

  • Manual card checks → hours of repetitive admin that distracts staff from guests. 

  • Complex deposit rules → confusion for travelers, frustration at booking and unwelcome charges. 

Zero Amount Authorization ensures that every booking is backed by a real, valid, and 3DS-authenticated card*, giving hotels confidence that their revenue is protected – and providing a frictionless experience for guests as they don’t have to pay a deposit upfront. 
 

The Benefits 
It’s simple but impactful. Zero Amount Authorization enables you to: 

  • Instantly validate cards at booking: confirm real, valid, 3DS-authenticated (not applicable in the USA) cards with no guest charges
  • Protect revenue: reduce failed payments, chargebacks, and missed revenue from no-shows. 
  • Save time: eliminate manual card checks and payment follow-ups. 
  • Use one centralized system: built directly into Mews Payments with no third-party software. 
  • Deliver frictionless stays: deposit-free, seamless bookings for guests. 

We’re also introducing Preauthorization via Payment Request, a feature that places a temporary hold on the guest’s card, ensuring funds are available and verified. 

 

Ready to start using Zero Amount Authorization? Log in to your PMS and try it out. 

 

 

8 replies

terracebayhotel

Is the property charged an additional swipe fee when the zero auth is processed? Do you have any help articles or instructions on how to enable this feature?


matteo.binda
Mews Employee
  • Author
  • Mews Employee
  • November 20, 2025

Is the property charged an additional swipe fee when the zero auth is processed? Do you have any help articles or instructions on how to enable this feature?

Thanks for your question!

There is no extra fee or swipe charge when using Zero Amount Authorization — the feature is completely free to use. The feature has already been rolled out to all properties using Mews Payments, so there’s no setup required on your side. You should see it directly in your PMS:

When you initiate a Payment Request, look for the option called “Collect payment methods” — this is the Zero Amount Authorization flow.

If for any reason you don’t see it, just let me know and I’ll check your property settings.


terracebayhotel

That’s great. A couple of addition questions.

  • I see there’s an expiration date on the payment request. What happens after that date/time have passed if they haven’t added in their payment method yet?
  • Is this a function that can be automated or is this currently only a manual process?

  • Senior Apprentice
  • November 20, 2025

To clarify, this feature is not available in the USA?  Is that correct?  


  • Apprentice
  • November 20, 2025

Can you clarify where the authorization is shown in the PMS? I don’t see it on the payments tab. Thanks!


matteo.binda
Mews Employee
  • Author
  • Mews Employee
  • November 21, 2025

To clarify, this feature is not available in the USA?  Is that correct?  

The feature is available in the USA. You should already be able to use it in your environment, can you confirm?


matteo.binda
Mews Employee
  • Author
  • Mews Employee
  • November 21, 2025

Can you clarify where the authorization is shown in the PMS? I don’t see it on the payments tab. Thanks!

When you initiate a Payment Request, look for the option called “Collect payment methods” — this is the Zero Amount Authorization flow.


matteo.binda
Mews Employee
  • Author
  • Mews Employee
  • November 21, 2025

That’s great. A couple of addition questions.

  • I see there’s an expiration date on the payment request. What happens after that date/time have passed if they haven’t added in their payment method yet?
  • Is this a function that can be automated or is this currently only a manual process?

If the expiration date on the payment request passes and the guest hasn’t added their payment method yet, the request simply expires and can no longer be used. Nothing is charged or held, the link just becomes inactive.

At the moment, sending or extending the request is a manual action. Automation isn’t available yet, but it’s something we’re actively evaluating for future improvements.