Awesome! Can we please join the program for Reisafjord Hotel? 

Hello, we‘d love to join the rest for all of our four properties: 

Santé Royale… 

… Bad Brambach

… Warmbad Wolkenstein

… Bad Langensalza

… Rügen Resort

Are there any other similar changes to the kiosk planned ? (we would have a few suggestions) 

That sounds awesome! We'd love to try out this feature in our three hotels: Trans World Hotel Kranichhöhe, Trans World Hotel Auefeld, and Trans World Hotel Columbus. Please add us to the beta program.

Hello!

Yes, please ad us (Hotel SPIESS & SPIESS, Vienna, Austria) to the beta in Live Environment.

Does the functionality also apply in the guest portal (online Check-Out) ? That would be super convenient, when our business guests could check them self out online with the online checkout feature.

Kind regards,

Jean-Philipp

Hey Jon,

Could you please add the Penta Hotels chain to this beta? :-)

Thanks,

Josh

Intermar and Ostseelodges would also like to join

Hi ​@jon.johannsson ,

great feature.

Please enable for all Hey Lou Properties
Hey Lou Hotel Frankfurt Airport

Hey Lou Hotel Monheim am Rhein

Hey Lou Hotel Nördlingen

Hey Lou Hotel Piding

Hey Lou Hotel Karlsruhe Messe

Hey Lou Hotel Hildesheim

​@Daniel.Schleser fyi

Thanks

Linus 

Wow, this is great! Please enable for Bilderberg Parkhotel Rotterdam, Bilderberg Garden Hotel, Bilderberg Europa Hotel and Bilderberg Hotel de Keizerskroon. 

Dear Mews Community,

As one of our new Product Managers, it is my pleasure to invite you to our newest Beta: Kiosk Split Bills!

For hoteliers wanting to more guest autonomy and aiming to reduce front desk interactions, Mews' new split payment feature empowers business guests to seamlessly divide their bills between corporate and personal payment methods directly at the Kiosk.

• What it is:

  • A flexible payment solution designed for Kiosk check-in and check-out that allows guests to split their bills across multiple payment methods.

• What it can do for you:

  • Increased Kiosk Usage: Reduce staff interactions by enabling guests to handle complex payment scenarios independently
  • Add and Edit Business Details: Allow business travelers to add business details to their bills from the kiosk. 
  • Corporate Guest Convenience: Allow business travelers to easily separate corporate expenses (room, breakfast) from personal charges (spa, drinks)
  • Flexible Bill Management: Guests can create additional bills and move items between them as needed
  • Leisure Guest Support: Enable friends or families to split costs during their stay
  • Full Bill Visibility: Display all open bills for the reservation, including companion bills
  • Configurable Feature: Enable or disable split payments in your Kiosk configuration 
  • Item-Level Control: Guests can choose specific items and quantities to assign to each bill
  • Multi-Payment Processing: Process multiple payment methods in a single transaction flow

• What's included in this initial scope?

  • Split payments during check-in and check-out (not pre-authorizations)
  • Create and manage multiple bills per reservation
  • Move items between bills with full quantity control
  • Support for both business and leisure splitting scenarios
  • View all reservation bills including companion accounts
  • Configurable on/off setting in Kiosk options

• What's not included (yet)

  • Splitting pre-authorizations across multiple cards
  • Dividing individual line items into partial amounts
  • Legacy balance check payment processing

The feature is already available in our demo environment but to experience it in production:

1. Reply to this thread with the property you'd like added to this beta. 
2. I'll enable it as soon as I can 

Configuration: Navigate to Services > Stays > Kiosks, select your kiosk, and enable “Guest can split bills” under options.

 

I hope you, your staff and your guests enjoy this new improvement from our Mews team and I look forward any feedback. 

 

Hotel Athletik Kiel

We would like to participate in the BETA.

• Meiser Design Hotel
• Meiser SPA Resort
• Meiser Altstadt Hotel

Thank you very much.

​@Marlon Meiser zur Info

Hallo! Da möchten wir auch unbedingt mitmachen!  AKZENT Hotel Roter Ochse.

Danke!

​@jon.johannsson 

do you have a description what the flow looks like for the guest? Or a short video/mockup?

Best regards,

jp.

Hello, we would like to join the Beta at Hotel Scheelsminde, Pier 5 Hotel, Aalborg Airport Hotel and Peak 12 Hotel. Thank you! 

Hi everyone, thanks for your interest in the Beta! I’ll be adding the hotels and properties today. To answer your questions: No, it’s not available on guest portal and won’t be in the immediate future, but we will keep it in mind as a future improvement. And yes, we can later share a flow and/video here for everyone from the guest perspective. 

And always we’re looking for feedback on the kiosk so feel free to share your thoughts and ideas. 

Thanks, takk, danke, tusind tak!

For a more in-depth look, you can take at a video our product design put together below: 

Hello!

That’s a wonderful video of the guest experience!

I saw that we do have the Option “Guests can split bills” available now:

But when I try to do it with an actual reservation for checkout the feature is not there …

Do we need to restart the App on the Kiosk?

Also in your screenshot there is an option “Automatically create company profiles” that we do not see - maybe that’s the reason ?

Kind regards,

Jean-Philipp.

How can I skip the billing process? We work in employee mode and accompany the guest at check-in. 
In many cases, we collect directly on arrival, but if there is a lot of traffic, we need a way to skip it. At the moment we are forced to charge or all data that has been entered is lost.

Guten Abend,

für uns bitte auch Brauereigasthof Hotel Aying

Danke

Mathias Rajczak

​@jon.johannsson 

Hi Jon,

at the Meiser SPA Resort we have made the following settings.

In addition, we have hidden the payment details in the rate groups. Could you still assist today for this afternoon’s arrivals?" 

​@jon.johannsson 

We had a strange error on our staff mode kiosk tablet this afternoon when trying to check-in a reservation that already had a company bill and routing rule attached to it prior to check-in: “unable ti fetch bills”:

On that kiosk we did not have the “Allow guests to split bills” option enabled (as we only use it in staff mode). Is that error related to this function? I have now enabled the option for this tablet too, to see if the error goes away, but could not yet verify …

BTW: the split bill function is still not available on the guest mode tablet… :-(

Kind regards,

Jean-Philipp

Hi Jean-Philipp, 

Thanks for sharing this with us, we’ll look into this ASAP and try to get back to as soon as we can to figure out what’s going on.

With sincere apologies, 

Jon

​@jon.johannsson 

We had a strange error on our staff mode kiosk tablet this afternoon when trying to check-in a reservation that already had a company bill and routing rule attached to it prior to check-in: “unable ti fetch bills”:

On that kiosk we did not have the “Allow guests to split bills” option enabled (as we only use it in staff mode). Is that error related to this function? I have now enabled the option for this tablet too, to see if the error goes away, but could not yet verify …

BTW: the split bill function is still not available on the guest mode tablet… :-(

Kind regards,

Jean-Philipp

​@jon.johannsson  We actually had the same issue. For us it would be very helpful to get a step by step guide how to enable it. Watched the video, but what were lacking is more how to work with it in the „back-end“. Thanks a lot! 

Good morning, 

still facing some issues with the kiosk.

​@jon.johannsson 

We are currently unable to checkin with tabletts, no matter if staff mode or guest mode …

please revert back to the regular production version for us in the meantime!

Kind regards.

JP.

Update: some check-ins work, some don’t… not sure why … btw, I have asked support to revert back to the regular production version, but didn’t receive an answer yet.

best regards,

jp.