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Routing Rules to Customers

  • March 13, 2024
  • 3 replies
  • 229 views
M

Is there a way to create a routing rule to a customer account? We have availability blocks with Customer Profiles that are set up at Paymasters for groups. We currently route the room, tax, and other fees to these paymasters based on the group contract. We would love to avoid this manual process. I think I am only seeing the option to create a routing rule to companies or TA’s. This is great for any group that pays via wire transfer but does not help if they pay via CC (80% of groups pay cc). Anyway around this?

 

Best answer by smehia

Hi @Miseen84 

 

I think you already have the right method/workaround

 

It is apparently (giving the devs feedback) not on the roadmap for this year to add other payment method (like CC) for company profile. The subject has already been discussed several times though..

 

I think there is even a request or 2 on the feedback forum ready to be upvoted if you feel like it 😉

 

Maybe we will get it soon, fingers crossed

 

Regards

 

Stephane

3 replies

S
Senior Guru
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  • smehia
  • Senior Guru
  • 167 replies
  • Answer
  • March 14, 2024

Hi @Miseen84 

 

I think you already have the right method/workaround

 

It is apparently (giving the devs feedback) not on the roadmap for this year to add other payment method (like CC) for company profile. The subject has already been discussed several times though..

 

I think there is even a request or 2 on the feedback forum ready to be upvoted if you feel like it 😉

 

Maybe we will get it soon, fingers crossed

 

Regards

 

Stephane

IgorK
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  • IgorK
  • Helper
  • 23 replies
  • March 28, 2024

Hi,

We have been reviewing all routing rules based on our use cases and we have the same issue flagged by our Groups department.

Unfortunately, at the moment you can only Associate a company/TA for this use case.

And hope from there on your teams to handle everything manually and send the charges to the Paymaster profile - we do the same.

It would be good to have some development around this.

Robin Koetje
  • Robin Koetje
  • Contributor
  • 11 replies
  • June 21, 2024

We would like to see this option for creating routing rules to a Customer (paymaster) profile as well.  for the use case of “Free Breakfast Vouchers”  where breakfast is included in the rate for Group and BT business..

Robin Koetje

Staypineapple Hotels

Robin Koetje - Staypineapple Hotels


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