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We’ve just started using Salto and the Mews Salto Integration and it works fine so far but there are two big questions for us:

  • When the keys are programmed, the authorization automatically expires based on the departure time. Is there a way to adjust this? If we adjust the departure time in the service options, this time is automatically displayed, for example, in the guest portal. However, we want the time to be communicated, for example, departure at 7:00 p.m., but the keys are valid for a little longer, until 7:15 p.m. Same for earlier.
     
  • Currently, if you program a key for a room, it deactivates all the others. For example, a guest arrives and you program two keys. Later, they come back and want another one (e.g., for a child, or someone else coming into the room a day later). If I then program an additional key, all the others become invalid. That makes sense in principle, but it would be useful to be able to choose whether to program additional keys or replace the old ones. Is that possible?

I am not 100% sure but probably ​@james.taylor know something about that?

Hi ​@jones.eth 

- As far as I am aware, there is no solution for the expiry time, and Mews will send the end time of the reservation as expiry time without a possibility to intervene. 

- For duplicate keys, there is an option in other Mews key interfaces to configure two encoders in Mews, one which creates new keys and one which creates duplicate keys. This is controlled over the JSON entry in the encoder configuration in Mews:
For Duplicate: { "Type": "IndustryStandardProtocol", "DuplicateKeyAllowed": "True"}
For New: { "Type": "IndustryStandardProtocol", "DuplicateKeyAllowed": "False"}
see here for more details: https://help.mews.com/s/article/salto-for-mews-pms?language=en_US

But again, this is not documented for Salto (but for Assa f.e.), so it would need to be tested if it works.

Best, Marc

 

​@marc agilotel thanks for the feedback. The solution with the additional encoder is a clever workaround but better seems to me if there is a option in the key creation dialog to set duplicate to true … ​@james.taylor any chance thats gets added like that?

The arrival and departure times are visible in the portal and the e-mails … is there something planned in the integration to set some buffer times ​@james.taylor ?

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