Promo Codes

Question

Hello Mews Community,

We would likes to offer a Black Friday promotion! From 31 October to 31 December (booking window) guests will be able to use a special voucher code when booking via our website. This voucher allows them to reserve stays for the entire year of 2026.

Important details:

The voucher applies only to a non-refundable rate, already discounted by 20%.

This special non-refundable rate is valid for Suite categories only.

All other (standard) rates remain available for all room categories and dates (outside the voucher-only setup).

To participate, guests enter the voucher code at booking. We’d like if the MewsTeam could share more details and tutorials.

Thank you!

MattJones · Accepted Answer

Restriction B may not be the issue, have you set a valid from and valid to date in voucher? - for testing do not put this in as you may be trying to access the voucher outside of its validity window?

If not, try removing the minimum length in the number of nights, as sometimes this can cause it to trip up? Instead apply a min length restriction to that rate as a new restriction, separate to the Restriction B?

MattJones · Answer

Hi, so for this you will need to use a combination f vouchers and restrictions; restricting the rate to only specific dates (Closed to Stay for specific dates), and ensure the restriction is applied to every room except Suite, and every rate except Promo rate. this will close just that rate to everything except the dates you choose and the room type you choose:

Understanding vouchers in Mews Operations

Managing restrictions in Mews Operations

How to create restrictions in Mews Operations

Essentially you need to do the following:

Create the promo rate as a dependent rate based on non refundable rate, in the same rate group as non refundable and set the rate to private.
In Vouchers - create the voucher for the booking code, and attach the voucher to the specific rate for
In restrictions - create a restriction that closes the Promo rate to stay across all space categories except suite
Create another restriction that closes the Promo rate to stay for the dates UP TO the first date you want to allow people to book for
Do the same for closing it for sales after the last date you want to book, so if you had sale to allow rooms only from 1st to 31st December to be booked, you should have:
- All rooms on that specific rate restricted up to 30th November as Closed to Stay
- For the period 1-31 December a restriction for the promo rate to be closed to stay from 1-31st December but ONLY for the rooms types that are not Suite
- For the period 1st January onwards, a restriction on the promo rate for ALL room types as closed to stay.
Test… you should see that this allows bookings only for the suite on that promo rate for the period 1-31 December (or whatever dates you choose) and only when entering the voucher code.

An alternate method - create restrictions as above, create a new booking engine instance that has only the Suite and the promo rate mapped, and send this link in emails instead - saves using a voucher code

Matt

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