Hi, so for this you will need to use a combination f vouchers and restrictions; restricting the rate to only specific dates (Closed to Stay for specific dates), and ensure the restriction is applied to every room except Suite, and every rate except Promo rate. this will close just that rate to everything except the dates you choose and the room type you choose:

Understanding vouchers in Mews Operations

Managing restrictions in Mews Operations

How to create restrictions in Mews Operations

Essentially you need to do the following:

• Create the promo rate as a dependent rate based on non refundable rate, in the same rate group as non refundable and set the rate to private.
• In Vouchers - create the voucher for the booking code, and attach the voucher to the specific rate for 
• In restrictions - create a restriction that closes the Promo rate to stay across all space categories except suite
• Create another restriction that closes the Promo rate to stay for the dates UP TO the first date you want to allow people to book for
• Do the same for closing it for sales after the last date you want to book, so if you had sale to allow rooms only from 1st to 31st December to be booked, you should have:
  • All rooms on that specific rate restricted up to 30th November as Closed to Stay
  • For the period 1-31 December a restriction for the promo rate to be closed to stay from 1-31st December but ONLY for the rooms types that are not Suite
  • For the period 1st January onwards, a restriction on the promo rate for ALL room types as closed to stay.
• Test… you should see that this allows bookings only for the suite on that promo rate for the period 1-31 December (or whatever dates you choose) and only when entering the voucher code.

An alternate method - create restrictions as above, create a new booking engine instance that has only the Suite and the promo rate mapped, and send this link in emails instead - saves using a voucher code

Matt

Forgot to mention, for the booking window, set the Valid From and Valid to in the voucher code to the relevant dates they can book using it

Hi,

I’m setting up the Black Friday promotion for Suites (Black Friday Suites – Non-refundable, voucher BF2025SUITE) following the official steps, but the promo is not working as expected.

Setup completed so far:

• Rate: Black Friday Suites – Non-refundable, created as Private

• Voucher: Created and linked to the rate, with correct validity dates

• Restrictions applied:

  1. Restriction A: Promo closed to all room types before the promo period (up to 26/11/2025) → works correctly

  2. Restriction B: Promo open only for Suites during 27/11 → 02/12/2025, with minimum stay of 5 nights → not working as expected

  3. Restriction C: Promo closed to all room types after the promo period (from 03/12/2025 onward) → works correctly

Observed issues:

• During 27/11 → 02/12/2025, even with the voucher, the promo rate either does not appear or is blocked for some Suites

• I suspect the issue may be related to how Space categories / exceptions were configured in Restriction B

• Suites were set as the only exceptions, all other room types closed, and minimum stay applied, but the rate still does not show as expected

Restriction B details:

• Type: Closed to stay

• Interval: 27/11 → 02/12/2025

• Rate: Exact rate = Black Friday Suites – Non-refundable

• Space categories: All non-Suites closed

• Minimum length: 5 nights for Suites

• Maximum length: Not applied

I followed all official Mews guides on editing restrictions and setting minimum length of stay, but the promo still does not appear correctly in the booking engine.

Could you please help review Restriction B to confirm if it’s configured correctly, or if there’s a conflict causing the rate to be blocked?

Thank you very much for your support!

Restriction B may not be the issue, have you set a valid from and valid to date in voucher? - for testing do not put this in as you may be trying to access the voucher outside of its validity window?

If not, try removing the minimum length in the number of nights, as sometimes this can cause it to trip up? Instead apply a min length restriction to that rate as a new restriction, separate to the Restriction B?

Hi Matt,

Thanks a lot for your reply! Really appreciate your help! 🙏

Best,

Sensei

What Am I doing wrong..it should allow me to book only 5 nights min and only suites