We recently started using Digital Key for Salto Space.
Does anyone here know how a guest can get the Digital Key if they have not chosen it during online checkin?
So for example, a guest has checked in online, but did not choose Digital Key. They then want to get a Digital Key later, how do they do this?
Update: It seems to be that when a guest has also booked a promoted service during online checkin, in our case a parking spot, they are not offered a Digital Key for the room.
Best answer by josue.orellana
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your questions regarding Digital Key.
Once a guest completes their online check-in, if your property has Digital Key enabled, they’ll see an option to receive their digital keys by clicking “Get Keys.” If they’d prefer not to get them right away, they can simply choose “No Thanks” and the system will then wait until they’re ready to collect their keys later.
Guests can pick up their Digital Key anytime by returning to the Guest Portal (GP) homepage. If they haven’t claimed their key yet, they’ll see a handy banner on the homepage that lets them start the process whenever it suits them best, whether that’s closer to arrival or even during their stay.
For more details, here are a couple of helpful guides you might find useful:
Regarding guests who may not be offered the Digital key whenever a promoted service is selected, I recommend opening a case with our Support team as this will require a more in-depth investigation. We are happy to review that further for you!
If you have any questions, please don’t hesitate to let me know! 😎
+1Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your questions regarding Digital Key.
Once a guest completes their online check-in, if your property has Digital Key enabled, they’ll see an option to receive their digital keys by clicking “Get Keys.” If they’d prefer not to get them right away, they can simply choose “No Thanks” and the system will then wait until they’re ready to collect their keys later.
Guests can pick up their Digital Key anytime by returning to the Guest Portal (GP) homepage. If they haven’t claimed their key yet, they’ll see a handy banner on the homepage that lets them start the process whenever it suits them best, whether that’s closer to arrival or even during their stay.
For more details, here are a couple of helpful guides you might find useful:
Regarding guests who may not be offered the Digital key whenever a promoted service is selected, I recommend opening a case with our Support team as this will require a more in-depth investigation. We are happy to review that further for you!
If you have any questions, please don’t hesitate to let me know! 😎
Thanks
I did raise a support ticket about it, i guess they are very busy during the summer.
+1
Just an update for anyone else who has had this issue.
It is apparently the expected behavior for Digital Key, basically you cannot have more than one bookable service at a property and still use Digital Key.
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