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Hallo zusammen, kann jemand Erfahrungen teilen bzgl. der Anbindung an IDeaS G3?Mir wurde von IDeaS mitgeteilt, dass z.B. Block Reservation nicht verarbeitet werden können. Wie geht Ihr damit um? ****************************Hello everyone, Can anyone share their experiences regarding the connection to IDeaS G3?I was informed by IDeaS that block reservations cannot be processed. How do you deal with this? 

hi braintrust,Long time reader first time poster :)Does anyone generate a nationality-based guest revenue and room sales report? If yes, can you please enlist the steps to do so. Thanks in advance for your help.Pras

We a boutique property that is in the process of switching to Mews…  We offer a fully contactless experience to our guests using an SMS guest communication & online check-in system (Akia) along with mobile keys (flexipass). But we are hitting a wall on setting up our system with Mews because we absolutely need contact info for at least one occupant in every room (otherwise we can not issue mobile keys).We had it working quite well on our previous PMS (despite that PMS’s numerous other failings) because by default they only allowed 1 room per booking, therefore always had contact info for every room.Does anyone in the community have any suggestions on how to approach this? NOTE: Our property does not have a traditional reception/front desk with staff available for manual check-in and the front door to our property is secured to allow key access only. So kiosk for check-in on arrival is not possible.

Hi Collegues,I wonder if someone has found a solution for the problem if a guests without a reservation is arriving after midnight. How can he create a reservation for this night on a website that is using the booking machine of MEWS. Right now he can only reserve a room for the next day.The background is that we only have one security guard at night and he should not have access to the booking system. MEWS, the payment terminals and the key card system are already connected. The only thing missing is that the guest can book independently via the homepage.  

Hallo Community,ich wollte mal in Erfahrung bringen ob schon jemand eine Lösung für die gestaffelte Beherbergungssteuer in Hannover gefunden hat. Gerne hätte ich dazu einen Automatismus erstellt, habe aber das Problem, dass eventuell jeder Tag anders berechnet wird.

Hallo CommunityWir eröffnen bald unser erstes Haus in CH und ich benötige euren Rat wie ihr das Accounting Setup für Deposits gestaltet habt, vor allem in steuerlicher Hinsicht. Wir sind zuerst davon ausgegangen, dass erst die spätere Leistung steuerpflichtig ist und die Vorauszahlung also steuerlich neutral bilanziert werden kann. Klare Anweisung habe ich bis jetzt in der Brancheninfo nicht gefunden. Daher hoffe ich auf eure Hilfe. Wir sollten das dringend richtigstellen bevor wir live gehen. Jeder Input ist hilfreich und gern gesehen. Wie habt ihr das bei euch aufgesetzt?  Und ein weiterer Punkt wären die Nebenleistungen zur Übernachtung wie z. B. Extrabed, Pet accomodation. Also Leistungen, die nicht in der Standardrate enthalten sind. Hier sagt die Brancheninfo (6.1.2 + 6.1.3), dass diese dann mit Normalsteuersatz zu besteuern sind. Unsicher macht mich dabei aber der Fakt, dass diese ja im direktem Zusammenhang mit der Übernachtung stehen und somit gem. 6.1.2. zum Sondersatz verste

Does anyone else experience a variance between the totals that these two reports deliver for the same dates “Managers report vs Reservations report Group by SEGMENT” 

Hi all, We used an availability block for a wedding so guests could book their own rooms for blocked dates and a specific rate.We see that by using the Availability Block - those reservations are now considered to be part of a single GROUP; while in fact they are all separate reservations. How can we make all of those reservations Independant reservations?  Removing them from the group.

We are using the Mews-Booking.com integration from the marketplace.  The Mews support told me, that age-based breakfast prices are supported by their integration. I know how to set up everything in Mews, but I am not sure on how to do in in the Booking.com Extranet.The Booking.com support was unfortunately not very helpful so far.  Is there anyone here who has successfully set up age-based breakfasts between Booking.com and Mews? What is your setup in Booking.com and does it map and display (children) breakfast prices correctly in Mews? 

Hoping someone has a solution to automate the below.All of our reservations that drop in from our channel manager (automatically segmented as OTA) require manual amendments to correct the segment i.e Brand.com, GDS, B.com, EXPDoes anyone have any tips to automate this change?ThanksDarren

Hi - What is the best approach to flag a difficult customer so that if they book a reservation with you in the future you will know and can make the decision to cancel them.. Any help would be greatly appreciated. Thanks,   

Hello Mews team,I wanted to see if anyone had a suggestion on how to better classify media stays. For example, we had an influencer stay with us, and all expenses were comped. I created a product to zero out all her charges. Would this be the best way to track these types of reservations and show at the end of the year how much has been spent on marketing?I appreciate your help and collaboration on how to improve this system, for a freshman at Mews University!

hi GuysWe had a very large block over the past 5 weeks with over 3250 room nights and when checking out the final invoice I got a message it contained more than 3000 items and could not be closed. I should now split the invoice in 3 parts to send it according to the message I got, but this is not an option and I need 1 invoicehow can this be solved?

Hey all Is anyone else having issues with their Mews Booking engine after yesterdays release of the “smarter and intuitive availability calendar” ?(https://releases.mews.com/en/a-smarter-and-intuitive-availability-calendar-in-the-mews-booking-engine?utm_source=beamer&utm_medium=sidebar&utm_campaign=A-smarter-and-intuitive-availability-calendar-in-the-Mews-Booking-Engine&utm_content=textlink)Basically our availability calendar shows NO availability for any dates.I have tested on several on our vouchers booking engine URLs and getting same “Sorry, these dates are fully booked” all over the place.So for us not so smart or intuitive 🤐  

Hallo liebe Community,wir möchten gerne unser Kassensystem Hypersoft an Mews anbinden, um z.B. die Gastrechnungen aus dem Restaurant zur Hotelrechnung hinzu buchen zu können. Hypersoft ist allerdings nicht im Marketplace zu finden, so dass ich keinen Access Token vergeben kann. Kann mir jemand sagen, wie ich an den Access Token komme? Nur über den Support?Lieben Dank im Voraus!👋Andrea

Hello MEWS Community!  We are currently exploring options for optimizing our group booking procedures, and I'm particularly interested in learning from those with experience in hotels using a 2 or 3 tier inventory system.If you have any recommendations or are associated with a hotel that utilizes such an inventory structure, I would greatly appreciate your insights. Your valuable input can help us enhance our guest experience and streamline our operations.Additionally, I am keen to discuss group booking procedures with hotel representatives who have successfully managed bookings for larger groups. If you or someone you know is knowledgeable in this area, please feel free to reach out to me. I am eager to learn more about best practices and strategies to improve our booking processes.Thank you for your time, and I look forward to connecting with fellow professionals in the industry.

Hello Mewsers I’ve spotted an interresting comment from @Joanna.Svehlova on an other thread NB: This comment is actually marked as the best answer for this topic The idea was to deactivate the automatic change of status (from Inspected to dirty) after 7 days (legionella cleaning) like it is done for the rooms. Indeed some spaces part of some services like parking spots, extra bed (done in the nick of time when needed), meeting room or restaurants are not supposed to be cleaned like a room should per say, right? Is it still possible, like apparently it once was, to contact the support and have it fixed the way it should (the way we want 😉) ? Meaning leave the status for those particular spaces on “Insepcted” permanently of course Thanks in advance to you all for your reply, feedback and inputs Regards Stephane

Hi - We are not using the housekeeping functionality - and it is a bit of extra time each day to mark each room as inspected.  Is there a way to turn off the changing status?  So that we are always in the green - unless we mark the room as “out of service” or “house use” ?Thanks !

 Hallo liebe Community,bei uns haben wir grade viele kleine Probleme mit der Gastronovi Anbindung.Wir haben erst zu Mews gewechselt.Produkte, die nacheinander gebucht werden erscheinen z.Bsp. als 2x Wasser 0.5lProdukte, die zusammen gebucht werden, in der Kasse, erscheinen als Wasser 0.5l (2).Beide Produkte werden, auch wenn sie auf der Rechnung aufgelistet werden nicht zusammengefasst von Mews obwohl die Rechnung aus Gastronovi diese zusammenfasst.Zudem haben wir in Mews keinen Richtigen Umsatz von Gastronovi.Wir bekommen nur den Gesamtumsatz eingespielt bei den Verkaufsstellen undkeine Splittung in die verschieden Buchhaltungskategorien.Ist dies bei anderen auch so oder haben wir bei der Konfiguration etwas falsch gemacht?Ich bin gerne offen für Tipps oder Vorschläge. Liebe Grüße

Hi everybody,please note, that Mews uses an old Booking.com API that apparently leads to a validation warning. One of my customers got overbooked which is why we checked the Channel Manager Queue. According to a reply message from Booking Mews uses a deprecated API version, see below. Not yet fully sure, the overbooking happened due to the old API usage, however, I want to raise awareness here so you check your Booking.com reservations or high demand dates for overbookings. There might be other reasons for the overbooking. Still using an old API version is not very comforting especially when it also comes with a validation warning when pushing inventory to Booking.com.There is a ticket open, so I am sure Mews is having a closer look.Kind regardsTobias  <ResponseMessage>  <availability>    <warnings>      <warning code="DEPRECATED_VERSION">        <message>The current version 1.0 of this API is going to be deprecated as of December 5th. Please test and star

Dear All,When receiving bookings made though the OTA Expedia, we see that there are 2 different types of bookings:Hotel Collect : meaning the clients pay on-site and commission invoice gets sent at the end of the month for checking. Rate of the reservation is therefore GROSS, commission is included in it. Virtual Card : meaning the clients have paid at booking and expedia has already received their commission directly, no invoice is sent. Rate of the reservation is therefore NET, commission has been deducted from a higher rate and arrives to you excluded.Consequently, the decision of booking with Virtual Card makes a difference in on average daily rate.We are seeking for the best way to see the gross amount on our account reports so that our ADR is correct.One idea would be to increase the rate of the Expedia Virtual Card by calculing what the gross amount is by using the relative adjustment and settling the invoice with 2 means of payment:payment by selecting “commission” for the amou

Ist es möglich, bereits erstellte Forderungsrechnungen zu ändern?Können einzelnen Positionen von einer Forderungsrechnung gelöscht werden, damit sich der gesamte Rechnungsbetrag entsprechend verringert? Danke!!

 Hi there i have multiple questions and issues at our property A Hotels City. We have a kiosk from Mews so guests can check in and make room keys themselves. Here comes the issues; Expedia Collect bookings:Issue; We've set up routing rules for Expedia collect bookings but many of the bookings we get doesn't get moved automatically to the travel agency which then asks the guest for a payment while checking in from the kiosk. Q.; Why do some get moved and some doesn't? Preauthorisation;Issue;At our property, we take a preauthorisation of 500DKK before check in for each reservation. We've set up scheduled payments so that the preauthorisation is made at check in time (2pm). This rule only works if the guest have entered a valid card and not all of our guests put in their card info while making the reservation. But while checking in from the kiosk, the guest can get their room keys even without a preauthorisation which should not be possible. Q.;Is there a way to force the guests to put in

Hey everyone, I was wondering if there is a possibility to send automatic reservation confirmations when a room was booked via the block´s booking engine. Currently,  E.G. booker would like to get a notification when someone reserved a room of the block.  Therefore, we would like to send automatic reservation confirmations towards booker and guest who booked the room.  Any help is much appreciated.  Hendrik

Hi everybody!Is there anybody out there using the UpsellGuru Integration?They need some “Upgrade Product” to map to, in order to post upgrade charges, but the Upsellguru Support cannot provide documentation or details on how exactly that product needs to be set up. Has anybody some experience with that?Unfortunately, I couldn’t find an integration documentation for that on help.mews.com either…Best regards,Jean-Philipp.