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Is it possible to change receivables invoices that have already been created?Can individual items be deleted from a receivables invoice so that the total invoice amount is reduced accordingly? Thanks!!

Hallo zusammen,ein Gast benötigt eine richtige Rechnung (er will auch keine Proforma-Rechnung oder Vorschaurechnung), obwohl das Geld noch nicht bezahlt wurde.Kann man das irgendwie machen? Danke und VG,Dennis 

Hi there. We recently noticed automatically added cancellation and no-show fees on several reservations which are not supposed to have any fees at all… These fees and total amounts are being added to our revenue but this is wrongly added… If I cancel the cancellation fees or other items, then it just shows up in the guests profile as "to be refunded" and still being added to "room revenue"  Is there any way to completely delete these fees from the report hence they are amounts we're not getting... Hope it makes sense and someone has a solution 

We are working with Omniboost to get the Mews integration with Xero working. We cannot currently get the deposit transactions to be coded to a balance sheet liability code, they are currently coding to accommodation.  we have asked support several times but have not managed to get a clear answer that helps so trying here are urgently need help so our bookkeepers can have the correct info!Thank you

We are looking for a way to customize our emails for certain dates. For example, we want to send a different confirmation email when people book for certain dates (think of Christmas). We would like to know if there are solutions for this within Mews or with an integration.

Hi, is there a way to turn off the Overbooking function?We’re a small property with very different categories, we therefore do not want to be able to be overbooked as guests choose & book the category they want - and so usually do not want to upgrade to a higher category.For example we have just had an overbooking for one category which is a room but the higher category is a self catering house!  We are on diffusive.thank you so much in advance!

Hi All,Is anyone else struggling with routing rules not followed when there is an amendment on a reservation and have a good workaround? (😭)For example we have routing for Airbnb to route to the company profile but if a reservation amendment comes from the channel manager the routing is no longer followed and re-assigns the nights to the guest.This means when a guest checks in on kiosk they are then required to pay for the reservation.  Trying to avoid manual reservation checks each day which is not efficient and not the goal of having Mews, are others finding this issue?  

Hallo Everybody, Is there a way I place rooms OOS for a future date? or is it only possible to place rooms OOS on the day? Kind Regards, Amit Makan 

Hallo Team, When I have a Guest/s that is staying for multiple days and I need to manually adjust the Rate or the number of persons, which should adjust the rate, is there a way to do this? i.e. Daily Detaisl?Kind Regards, Amit Makan 

How can I reduce the availability/bookability of our hotel to a maximum of 1 year (for the OTAs). And where do I set the general prices for the rooms?

Hi! First of all, best wishes to you all!For two hotels we use a separate bookable service for parking spots. Is there a way to keep the status of these parking spaces on inspected at all times? We would like to check-in parking reservations automatically at 3 pm without changing the statuses from dirty to inspected every time the parking is used.I have enabled automatic check-in already however, that only works with an inspected status of the parking spot assigned. Thank you in advance! Warm regards,Daphne    

Hello everybody!I am currently in the process of setting up our system as a new customer.Is there a way to add a html snippet anywhere that is used as a footer in all outgoing emails to customers / guests? Since legally we are required to include certain company information on any official communication, that would by great. Because as of now it looks like I had to manually add and maintain this info in all email templates in all languages. A very tedious and inefficient work…Any ideas? Maybe a good idea for a new feature ?Best regards,JP.

Hello,We want to use the Mews Dasboard in our office on large screens to have a up to date overview of bookings, arrivals and check-outs. But after a few hours we have to log on to Mews again. How can we arrange to have the Mews Dashboard vissable, refreshed but not have to log on every few hours?

Good evening everyone,  As background, we are a 100% self service hotel. We do not have a receptionist sitting at a desk in the lobby. We utilize the MEWS kiosk. We operate out of Costa Rica, where the MEWS terminal is not an option. Guests all have paid 100% of their reservation before they set foot in the lobby.  One of our methods of ensuring an easy payment on checkout day is to always have an (enabled) card on file. For single bookings, that is not an issue, as the card is added and enabled automatically. For group bookings however, this is not possible to do as guests don’t book their own rooms. We are trying to find a way to avoid manually adding guests credit cards for group bookings of let’s say 20+ rooms. Both at reception and calling people before their arrival is very intrusive. Sending guests a 1 dollar payment request before their arrival is actually feasible though. The issue with that is that it doesn’t save the card, and so we can’t use it. My question is: is there a w

Hi gyus How do you manage having a currency conversion rate in the reception where it is lower than the official without changing the currency rate in mews? if we change the rate in MEWS it will affect the IBE exchange rate. we are NOT interested in adding fees. 

Hello, we connected Duve to Mews for our guest journey. Now we are accepting Payments in Duve via Stripe. To make sure the payment gets from Duve to Mews and the guest invoice we need to find the Billing ID so that we can sync the data. Does anyone know how to find the correct infos. Thx for getting back to us. Greets

Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from consumed “before night” to “after night”, or are we screwed and must stuck with it as it is? 😅 Thanks for your help Regards S.

Dear Mewsters,I'm writing to seek your insights on implementing a seasonal modification to our minimum stay requirement. Currently, our listing maintains a year-round minimum of two nights. However, we're interested in adjusting this to a three-night minimum during the peak summer season, specifically from June 20th to September 22nd.We'd like the three-night minimum to apply solely to bookings with arrival dates on Fridays and Saturdays. This approach aims to balance guest flexibility with maximizing occupancy during busy periods.While we believe this is a straightforward adjustment, we acknowledge the potential interplay with our dynamic pricing software, PriceLabs. Any advice on navigating both platforms to achieve this desired outcome would be greatly appreciated.Thank you!

Hi Community,Currently unable to find this or post a new idea in the ideas forum so bringing this to the community team. We have had the issue for many years now that when fully booked only those with overbooking rights can split a reservation. Are we missing a workaround? Obviously we do not want to give the whole team overbooking rights and it is a waste of time needing managers to split each reservation. Thanks, 

Hello in the round,We have here in Germany as of the 1.01.2024 a food tax increase from 7% to 19%, the problem that we are having is that all food products booked before the start of January for our up coming bookings have not increased to the new tax of 19% so that we have to go through all bookings individually and manuel cancel the food products and repost so that the tax changes from 7% to 19% is corrected. This is more than time consuming and wanted to ask if there is another way to bypass having to do this. In the background we have changed the tax but it seems that Mews was unable to correct the pre-exisiting posted food items from 7% to 19%. The biggest problem is that on every booking the breakfast must be corrected… which is very time consuming. We have tried to contact Mew Tech, but have yet to receive feedback if they can correct it, and have been informed that we should leave all bookings open until the problem is corrected. Sorry, but that is not an option for us.

Hi Amsterdam colleagues, As we all know the city tax will be increased from 7% to 12,5% and the € 3 tourism fee will no longer exist. How do you deal with the existing bookings? In our hotels the city tax and tourism fee are added by the product rules. Our plan is to change the % in the city tax product as of 01-01-2024 and remove the tourism fee product from the product rules. However, for all existing reservations, the tourism fee product would not automatically be removed. Has anyone figured out an easier way then going in to each reservation one by one and removing the tourism fee item? Look forward hearing from you! Kind regards, Kayleigh

Hi allI’ve inheritied a bit of a mess and I see in Expedia I have “Standalone Rate” and “Package Rate”.  When I’m doing the mapping from MEWS → SiteMinder → Expedia; I’m choosing the Standalone Rate.However in the Siteminder help file it says:Package ratesPackage rates are displayed with the word "Package". This type of rate is a price-bundle deal consisting of products, services, and extras — from flights, car rentals, and insurance, to tours and other activities. Their prices are calculated by Expedia, so our platform does not send pricing to Expedia. Restrictions are also frequently blocked by the channel.💡 Like linked rates, these rates share availability with the “SellRate” and must be mapped. I don’t see how to map these?  Any thoughts?  Should I disactivate the Package rates in Expedia? Merry Christmas!

Hi fellow users!We want to prevent check-ins to be completed if there is an outstanding balance. we are operating Hostels and all our bookings should be pre-paid. We’ve tried using the “preauthorization required” under visit option, but that didn’t work as expected. any other solutions before I raise this as an improvement request. thanks!Michael

Hey Community, We recently  looked at out analytics of how people use our direct booking engine and figured that we loose more than 50% after people place their reservation into the busket. I wonder if there are some stats to see what causes this and how that looks like for other Propertys?  Also wondering how to encourage people in the last step of the booking engine to actually make the booking.  Happy to get some insights here :) BestHendrik

Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?