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tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
No warning of overbooking through reservation prolongation via properties

Hi everybody, we recently stumbled across the challenge that it is possible (independent of the role and rights) to overbook a property if you follow following steps: Case: Guest wants to prolong his stay for another night and the reservation team did not check the availability for the next day (the hotel is fully booked on the next day) Reservation is opened with click on manage under properties tab the departure date is prolonged for one night no warning appears that there is no availability, it only shows that the change was successfull the timeline, however, now shows that we are overbooked I do have two big problems with that: Everybody, no matter the role and rights can overbook the hotel via this way there is no warning whatsoever, that the hotel will be overbooked when prolonging this guest’s stay Does anybody know a way how to avoid this? Please do not say, check availability first ;). Thank you and kind regardsTobias

1463
alex.boyarkina
Mews Employee
Robin Lindaart
Robin LindaartSenior Apprentice
asked in How Do I..
Aanbetalingen

Hi allemaal, Voor bepaalde reserveringen vragen wij om een aanbetaling. Hoe verwerken jullie dit in Mews? Zowel de aanbetaling zelf als de daadwerkelijke betaling? Alvast bedankt!

1104
Robin Lindaart
SimoneFuhrmann
SimoneFuhrmannSenior Contributor
asked in DACH-based customers
Newsletterdaten vom Meldeschein inportieren

Moin Ihr Lieben, schön Euch alle hier zu treffen! Ich habe heute ein kurze Frage: Unsere Gäste können auf dem Meldeschein ankreuzen, dass Sie weitere Infornmationen von uns haben möchten. Nun möchte ich diese Daten sehr gerne in unser Newsletter Tool bei Wordpress importiern. Jetzt scheitere ich aber schon daran, dass ich diese Daten nicht finde. Leider kein Tutorial dazu gefunden oder habe ich etwas übersehen? Kann jemand helfen? Viele Grüße Simone

893
SimoneFuhrmann
AndrewN
AndrewNHelper
asked in How Do I..
Add a restriction to require minimum 2 night bookings if arrival date is more than 30 days away?

Hi Mews Community. Does anyone know how I can create restrictions in MEWS to accomplish the following: If the date of arrival is more than 30 days away, a booking needs to have a minimum of 2 nights. (New one night bookings are only to be allowed if arrival date is closer than 30 days from now.) (Will apply to an Exact Rate) I have tried a few things in Services > Stay > Restrictions but cannot seem to get it to work.

742
AndrewN
D
DamienJanssensHelper
asked in How Do I..
New bookable Service

Hello there, Some of our rooms are used as meeting rooms quite often during the week. I understood that in that case it’d be better to create a new bookable service in order to registrate these time slots. However it is not really clear to me how I’ve to set this up.Someone has some experience with this ?

1544
Eric Kröll
S
SabineSchrHelper
asked in How Do I..
Zapier - New Zap for arrived rooms to send a message

Dear Community Can you help me in finding out the correct MEWS Integration information? We would like to start sending SMS to guest who has already arrived in the hotel and has done their check-in. I could not found any action to set up this zap. Looking forward to ideas :)

1707
Joanna.Svehlova
Mews Employee
Robin Gustavsson
Robin GustavssonSenior Contributor
asked in How Do I..
Total amount of sold breakfast

Hi community! I am trying to get the total number of sold breakfast products for the past year. How would you search for this information?

902
Robin Gustavsson
A
Ajaja KofoedMaster Apprentice
asked in How Do I..
Book Visit integration with Mews

Dear all I am looking for other users with Mews integrated with Book Visit as I am having some issues regarding the transfer of payment between the two systems. Anyone? Best regards Ajaja

17111
A
Melissa Lalaus
Melissa LalausApprentice
asked in How Do I..
Keeping track of Extra beds and baby cots

Hi all, How do you manage the tracking of your rollaway beds / baby cots at your location? We would like to find a way to associate the product with a reservation. To be noted, we only have a few of those on site and don’t always charge for their placement. Furthermore, the product report does not show which reservations have the product charged anyways. How do you keep track with how many beds are already confirmed or placed into the rooms with Mews? At this time we are using an excel sheet. Creating the bookable service seem to confusing and not mistake-proof.. Thanks for your tips on that!

1351
S
S
SabineSchrHelper
asked in How Do I..
Difference with Expedia Bookings

Hey at all We do have a challenge with the 2-way connection between Expedia - Siteminder - Mews The prices we sent out from MEWS comes 1:1 to Siteminder. From Siteminder to Expedia we charge + € 5 and + 5% All the time when we receive a Expedia Booking in MEWS we need to change the price manually. Any Ideas, why the prices are incorrect? With booking.com we do not have this problems and they do have the same set up. Looking forward to your help

1202
Mick
Guru
L
LukeApprentice
asked in How Do I..
Extra bed pricing per room type

Hi, I’d like your advice on the following dilemma. We have 2 apartments, which we offer as apartments for 2 people. Each apartment has two extra bedrooms, which we open up for 3+ or 5+ guests (using extra beds function). As apartment 2 has larger extra bedrooms than the apartment 1, we would like to use different prices per extra bed (€55 per extra bed in apartment 1 and €75 per extra bed in apartment 2). As far as I can see, it is not possible to specify extra bed price per room type (or override the extra bed price per room type). Has anybody else had this issue, and if so how did you solve it? I’m thinking along the following lines: I suppose I could add a new tariff group for each apartment with it’s own tariff (based on the standard tariff), and set the extra bed price in each tariff. But that I suppose would require restrictions (to make each apartment only available to it’s dedicated tariff). As these apartments will also be made available through channel managers (with linked t

851
Joanna.Svehlova
Mews Employee
Ethros
EthrosHelper
asked in How Do I..
Reservation Payment Report?

Hi My accountant is asking for a report that details each reservation and their payments. Is there a way to extract this information? Looking at the various reports I can get all the reservations and their totals. And all the payments and their bills per person (the MEWS way) Anyone have an idea how to get the payments per reservation? Thanks!!

1114
Mick
Guru
T
TerrenceApprentice
asked in How Do I..
Embdedding image

Can I embed an image map into a Before Start email?

832
Mick
Guru
Mick
Guru
MickGuru
asked in Product best practice
How do you sell products without adding to a Guests Profile without utilising a POS.?

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale. The House Account is now very slow to load, due to a large amount of closed bills & payments. We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly. If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it.

1746
Georg Gaag
DanS.
DanS.Helper
asked in How Do I..
Mail Templates champion needed

Alright, who is a champion on the Mail Templates? Essentially, I assume (and we all know how good that is) that if I see a mail template, in the list, it is being sent out. There is no way to draft as I do not see a on/off switch, is that the case? As well, I see something on the list, buuuuuut I know it isn't being sent out. What’s the deal with that? Finally, can we create new ones or only work with the list that is there? Luv, Dan

3042
DanS.
Nina
NinaHelper
asked in How Do I..
Rate Management Double or Single Occupancy

Hi everyone, i was wondering how you set up your rate management. We load the rate for double occupany and insert in adjusments -15 for a negative occupancy. Because of that we are not able to work with child prices. Has anyone else this problem? We are now thinking about to change the rate managment to single occupany. But is it then possible to book for 3 persons? Thank you!Nina

2984
merel.vanzuiden
Mews Employee
matthijswelle
Mews Employee
matthijswelleMews Employee
asked in How Do I..
How do I solve overbooking in my hotel?

I have an overbooking in my hotels, not sure what caused it. What do I do?

1923
DanS.
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