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Introducing compact layouts for bills and invoices

Related products:Mews Operations
Introducing compact layouts for bills and invoices
marketa.oupicka
Mews Employee
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Simplifying Your Billing Experience 📜
We're excited to announce our upcoming release, "compact layouts for bills and invoices"! We've listened to your feedback and are thrilled to bring you a solution that will make your billing experience easier and more efficient.

The Challenge: Lengthy and Complex Bills 
Currently, our bills and invoices can be quite long and complex, making it time-consuming to find specific items. This can lead to random item selections and potential errors, which result in additional manual work for our team. Moreover, guests often find long bills overwhelming and refuse to pay, causing inconvenience for both parties.

The Benefits of "Compact Bills" 🤑
With this new release we're addressing these challenges and providing you with a better billing experience. Here's what you can look forward to:

👉 Clear and Concise: Our new bill layout ensures that you can easily understand and verify the items on your bill. Say goodbye to confusion and hello to clarity!

👉 Enhanced Efficiency: Navigating through lengthy invoices becomes a breeze now. Save time and effort, allowing you to focus on providing excellent service to your guests, groups, and events.

👉 Scalability: We're building a foundation for future improvements, making it easier for us to meet your evolving billing needs. Stay tuned for more enhancements!

Customer Outcomes: Your Success is Our Priority 

With compact layouts for bills and invoices, we're committed to ensuring your satisfaction. Here's how it benefits you:

👉 Improved Guest Experience: Clear and concise bills eliminate confusion and reduce the chances of disputes. Your guests will appreciate the transparency and ease of verifying their charges.

👉 Time and Effort Savings: No more recreating bills in alternative software. Our streamlined process saves you time and effort, allowing you to focus on what matters most.

Measuring the Impact: Your Feedback Matters 👂
After the release, we'll reach out to gather your feedback. Your input on the new print layouts, impact on disputes and manual bill re-creations, and any ideas for further improvements will help us enhance your experience. We value your feedback!

mauritsbots
Superstar Guru
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Hi @MarketaOupi, where can i influence the template? as there is really a necesity for either a smaller font or a less ‘white’ space on the invoices. terrible waste of paper when having just one or two nights with breakfast - and a second page it added just for the footer text? 


MatthiasH
Senior Guru
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  • Senior Guru
  • June 28, 2023

Hi @MarketaOupi 

 

First of all, thank you for this upgrade. 
The new billing templates are definitely a lot more professional.

However, we still have the following comment, about which customers have already complained.
In the new format, payments and the VAT schedule are listed at the top. This goes against any logical thinking, as you normally always have the consumptions first, then the VAT and then all payments with any remaining balance.

 

And as @mauritsbots mentioned, there is some room of improvement regarding the font / lay-out.


marketa.oupicka
Mews Employee
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Hello @mauritsbots & @MatthiasH,🌞

Thank you for your feedback and reacting super fast! ⚡

I already passed your feedback to the product team, so they can take this forward 😎

Have a great day! 


  • Master Contributor
  • June 29, 2023

Hello 

In the new format, payments and the VAT schedule are listed at the top. This goes against any logical thinking, as you normally always have the consumptions first, then the VAT and then all payments with any remaining balance.

 

And as  mentioned, there is some room of improvement regarding the font / lay-out.

Are expecting to modify this Format? 


marketa.oupicka
Mews Employee
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Hello @wahiba, @MatthiasH and @mauritsbots,

thank you again for reaching out! 🙌🏼

We have established a dedicated feedback group, and our product managers should have already reached out to you to discuss your points in detail. We are committed to making improvements based on your feedback and ensuring that you have a positive experience with our products. ⚡

Once again, thank you for being an integral part of our community. 🍀

Best regards,


  • Master Contributor
  • July 20, 2023

Hello 

I would be more than happy if we can have an update on the below.

 

Did you take my feedback forward?

 

Can we discuss these points in detail?

 

Best regards,


marketa.oupicka
Mews Employee
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Hello @wahiba, 🌷

I checked it with our team and first improvements will be released in next sprint - sprints are two weeks long, so in two or three weeks 🙌🏼

They will focus on the layout of the header to avoid short invoices being spilled over two pages.

Have a great weekend! 🌞


  • Master Contributor
  • July 21, 2023

Thank you Marketa

 

We are deploying MEWS in 5 star hotels and we find that aesthetically the bills can be improved

Is it possible to take this feeback forward?


  • Superstar Contributor
  • July 21, 2023

Hi team, How can we change the default layout?

We have a big problem now in Germany where we have the fiscal printer, with only 1 item on the bill this is now 2 pages long, when it used to be 1 page. Such a waste of paper and additional printing costs to us now. 

Thanks for any advice on how to get the bill automatically on 1 page.

Sam. 


marketa.oupicka
Mews Employee
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Hi @wahiba and @Sam,

I talked to our team, they are now working on implementing the feedback they got in the first phase.

The changes will be live in August and if there are still comments from your side after that, I suggesting starting a new thread after that, so your comments don´t get lost in the “first wave”. 🏄🏻

Does that work for you? I am sure there will be feedback gathering after the changes are implemented, so there will be an opportunity to be heard 😉


Mick
Guru
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  • Guru
  • July 27, 2023

Hi @MarketaOupi

Is this live on Demo already? How can we see the different templates?
 


marketa.oupicka
Mews Employee
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Hi @Mick!

It is not live yet, still work in progress.

What do you mean exactly by templates please? 

Thank you! 🌹


Mick
Guru
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  • Guru
  • August 1, 2023
MarketaOupi wrote:

Hi @Mick!

It is not live yet, still work in progress.

What do you mean exactly by templates please? 

Thank you! 🌹

As i uderstand & what was shared via our CS was there would be 3 different variations, which we can choose from. Is that not the case?


marketa.oupicka
Mews Employee
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Hi @Mick ! 

so I got the answer for you, the templates are the formats, in which you can print out the invoice and there is 4 of them:

This will help especially very long invoices (like a big conference billed to one invoice) to make them much shorter.

With a “standard” reservation, the difference won´t be that visible.

I hope I answered your question 😉


  • Superstar Contributor
  • August 2, 2023

Hi Marketa,

Will the issue with the invoice being 2 pages for only 1 item be solved? Or will we then be able to set which default layout we have? 

Seems silly we have an increase in printing costs because Mews decided to change the bill layout, but in locations with a fiscal printer and legal requirement to print each receipt this is a big increase. 

Thanks, Sam. 


Mick
Guru
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  • Guru
  • August 3, 2023
MarketaOupi wrote:

Hi @Mick ! 

so I got the answer for you, the templates are the formats, in which you can print out the invoice and there is 4 of them:

This will help especially very long invoices (like a big conference billed to one invoice) to make them much shorter.

With a “standard” reservation, the difference won´t be that visible.

I hope I answered your question 😉

Thank you @MarketaOupi, i just came across this myself & came back but you'd beaten me to it! Thanks again!


ClaudiaM.
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Good morning lovely people. 
Today there was another update on the bill layout. The issue being reported by Sam with the two pages is fixed now, but when the bill is printed. All is so small, nobody can read it. The preview of the bill looks ok, but the printout itself is extremely small. 

@MarketaOupi  I will send a copy of a printed invoice to the support. After waiting so long now, we must realize the fix did not really satisfy. Was this not popping up during testing? 


 


MatthiasH
Senior Guru
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  • Senior Guru
  • August 22, 2023
ClaudiaM. wrote:

Good morning lovely people. 
Today there was another update on the bill layout. The issue being reported by Sam with the two pages is fixed now, but when the bill is printed. All is so small, nobody can read it. The preview of the bill looks ok, but the printout itself is extremely small. 

@MarketaOupi  I will send a copy of a printed invoice to the support. After waiting so long now, we must realize the fix did not really satisfy. Was this not popping up during testing? 


 

Hi Claudia,

Not sure which issue you would have, but for us both the printed and online version look perfectly fine.
However, I think there is still a lot that can change. Especially with the header being spaced almost 4 cm from the edge. @martin.kucera is this something which you can still look into?


marketa.oupicka
Mews Employee
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Hi @ClaudiaM.

thank you for letting us know! 

I located your support ticket with the images and raised this internally. ❗

I can see few more German properties raised it too, so it looks like a local problem, which also explains why @MatthiasH does not see this. 

Thank you! 

 


  • Master Contributor
  • September 11, 2023

Hello 

 

Is the new template live NOW, 


  • Master Contributor
  • October 23, 2023

Hello Marketa,

 

The below are not available when printing bills in hotels belonging to centaurus GROUP 

This is very disappointed

 

 

 

 

Can you fix this issue please in below hotels 

 

 


marketa.oupicka
Mews Employee
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Hello @wahiba!
 

I am looking into it, let me get back to you! 

@Mick do you see these templates in your properties? 👀


marketa.oupicka
Mews Employee
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Hello @wahiba,

I am sending you a help article, that explains the templates, the names in the screenshot I sent to @Mickbefore were old, the names are slightly different now.

Unfortunately the Consumption overview template is not available in France. That is due to compliance reasons - this layout is not compliant with French regulation and therefore not available to French properties. 

Other countries:
 

I hope that helps! 


  • Master Contributor
  • October 24, 2023

Thanks

 

is it possible to have the articles by date in the bill not in one line 

 

can we have a call to explain please


  • Master Contributor
  • October 31, 2023

hELLO IS IT POSSIBLE TO HAVE the format Grouped by reservation +item brekadown per date 

Your prompt replay will be helpful 

Thanks



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