Beta program: More customisation of data collected during Online and Kiosk check ins
We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.
We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses.
You might need to capture the names of all guests on a reservation from a safety perspective
You might need to collect different data from the reservation owner compared to other guests in your location
You might need contact details from all guests to share access instructions with the entire group
Now, the new check in form gives you much greater control to address all these scenarios and more:
New fields give you greater control over guest data; names, email & signature are now configurable in the check in form
Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child staying at your property
Choose to stop or start collecting data from other adults or child guests based on what’s needed for your property
How does it work?
Once enabled, you will see three columns in the Check in form section of your property settings. Each column lets you independently control what data is collected from the Reservation owner, Other adults or Children. The options for these columns will match your current configuration, so no changes to the data you collect will happen until you make adjustments to the form.
Alternatively, continue using the ‘Default’ option for the fields where you want to follow the Mews configured default for your location.
You can choose to start or stop collecting data from Other adults or Children by using the checkboxes above the columns.
What will the guest see?
Once you’ve made changes and click “Save”, your online and kiosk check in will follow the new settings you’ve configured and show the different guest types as needed.
Important consideration
It's important that you consider and follow your local data collection regulations when making changes to the check in form. Each location our customers operate in is different so you should be sure any changes you make to the check in form comply with your local laws.
How can you get started?
The Check in form is available to customers on Pro and Enterprise subscriptions of Mews. If you’d like to try out this new version then please follow the below steps:
Reply in this thread with the property you’d like to activate
Once done, you’ll need to go to Settings > Property > Guest experience > Check in form and adjust the settings you want to change
EDITED: If you're using Kiosk, please ensure your app is updated to v4.23.0 to support the new capability
Please ask any questions below. We’re looking forward to hearing your feedback and collaborating further to keep improving the experience with Mews!
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@James.taylor adding the checkboxes to adjust in the settings would also be great. So we can disable the “terms of service” checkbox for children or the “marketing emails” checkbox for anyone that don’t even have the e-mail field for example.
Hi,
could you enable this for the Maritim Hotel Property in Düsseldorf only?
Thank you!
We would love our hotel K7 to test this out.
Many thanks!
Hello! At Amistat Hostels we are interested to try this tool. Would u activate it for both properties? Thank you
Please enable for The Chicago Hotel Collection properties: Ambassador Gold Coast and Magnificent Mile.
@James.taylor adding the checkboxes to adjust in the settings would also be great. So we can disable the “terms of service” checkbox for children or the “marketing emails” checkbox for anyone that don’t even have the e-mail field for example.
Thank you for sharing this feedback @jones.eth. This request make sense and was something we considered and want to add as a future improvement too.
Hi @lkokkinos.dus @Stig @Horacio Amistat City @JillMorgenthaler.
The new Check in form is now enabled for your requested properties.
Please do share any feedback or questions you might have.
James
Hi, we would like to try it at our property Annex Copenhagen
Yes absolutely thrilled about this - would love Hippocrates Wellness to be added.
Hey James,
can you please activate this for Boutique Hotel Das Tigra!
Best regards, Richard
@James.taylor another feature that would be cool regarding the checkin form is to adjust the fields based on the service. So it would be possible to request different fields for example for an overnight stay and a day spa booking.
@James.taylor another thing we’ve noticed currently is that guest fields are requested in the kiosk (probably OCI too), as set in the checkin form settings page, no matter if they are already in the system or not.
Out of all options that seems the worst for us. Until the pilot version, the behaviour for known fields was to hide these in the checkin so guests would only have to fill missing information.
I’ve already suggested to let us choose how the checkin would handle that:
Show field always, dont prefill known information → overwrite
Show field always, prefill known information → correct
Show field only when information is missing → complete
Never show field → hide
We prefer option 2 - Show field always, prefill known information → correct thanks!
@James.taylor question. in one of my properties (WestCord WTC Hotel Leeuwarden) we found that when a reservation is made for 2 guests, and only the primary guest is listed as one (so the other guest is not created yet); the ‘welcome screen’ in Kiosk is only showing the items for one guest…? is this by design? we have had some guest indicating at checkin that its wrong ‘because there are with more than one guest’
see attached example
Hi @afom @Ljohnosn @Richard Voss,
This capability is now enabled for your properties.
Thank you for joining this pilot and please let me know if you have any questions or feedback.
James
@James.taylor another feature that would be cool regarding the checkin form is to adjust the fields based on the service. So it would be possible to request different fields for example for an overnight stay and a day spa booking.
Thank you for sharing this request and I see it was liked by @mauritsbots as well.
I’d be curious to better understand what differences you might expect for different services. For example, are you requesting guests to complete an online check in if they only have a spa booking?
@James.taylor another thing we’ve noticed currently is that guest fields are requested in the kiosk (probably OCI too), as set in the checkin form settings page, no matter if they are already in the system or not.
Out of all options that seems the worst for us. Until the pilot version, the behaviour for known fields was to hide these in the checkin so guests would only have to fill missing information.
I’ve already suggested to let us choose how the checkin would handle that:
Show field always, dont prefill known information → overwrite
Show field always, prefill known information → correct
Show field only when information is missing → complete
Never show field → hide
Thank you for sharing this, I will investigate further.
We still expect the same behaviour in Kiosk. If a guest already has details then they are not asked to provide them again. If there is some missing data, then they will be asked for this and potentially some existing data would be displayed.
@mauritsbots, thank you for sharing the Kiosk issue.
I appreciate it is in an overlapping area, but I expect this to be unrelated to the extended check in form. There was a separate enhancement made to Kiosk around the display of products in the overview screen that was included in the latest app release.
I will share this internally and ask someone to share some feedback.
Thank you,
James
Hi @mauritsbots ! Thanks for noticing that. Please send that over to our support team so they can gather the necessary info and open a bug request on our side. Thanks!!
Hi @James.taylor & @ettore.zotarelli beside the online check in and Kiosk, we also use the Kiosk staff mode to generated regsitartion form. For German Guest and sharer with same nationality work seamlessly. However for a second person foreigner guet, after scanning their passport on mews operation, their passport details was not transmitted on the staff mode kiosk, despite we refresh multiple time, only first and last name was shown. This behaviour forcing the guest to reenter their passport details, which is unpractical. Can you have a a look at this error?.
The function of skipping the guest profile is great, however there was none we can retrace, who was the guest name and belong to which reservation they are. It was listed in action log.
Thank you and regards, Ringga
Hey James,
At Boutique Hotel Das Tigra, we use Staff Mode and would love an option to let guests register at the Kiosk even if the room isn’t ready yet—like when they drop off luggage before check-in time.
Best, Richard
Hi @James.taylor & @ettore.zotarelli beside the online check in and Kiosk, we also use the Kiosk staff mode to generated regsitartion form. For German Guest and sharer with same nationality work seamlessly. However for a second person foreigner guet, after scanning their passport on mews operation, their passport details was not transmitted on the staff mode kiosk, despite we refresh multiple time, only first and last name was shown. This behaviour forcing the guest to reenter their passport details, which is unpractical. Can you have a a look at this error?.
The function of skipping the guest profile is great, however there was none we can retrace, who was the guest name and belong to which reservation they are. It was listed in action log.
Thank you and regards, Ringga
Happens here as well. We use the staff mode at the reception. Annoying when you scan the passport only the name appears.
@James.taylor another feature that would be cool regarding the checkin form is to adjust the fields based on the service. So it would be possible to request different fields for example for an overnight stay and a day spa booking.
Thank you for sharing this request and I see it was liked by @mauritsbots as well.
I’d be curious to better understand what differences you might expect for different services. For example, are you requesting guests to complete an online check in if they only have a spa booking?
hi @James.taylor yes eg for parking; we have situations with groups where some of the guests can park in our hotel (because they are part of the group) but are not sleeping with us. We do want to register these and ensure that they are welcomed to our best ability. Another scenario is bike rental, altough we have the details for the guest from their reservation, for the bike rental we want to include different T&C and ideally a ‘custom field’ with the bike number for example.
Hi @afom @Ljohnosn @Richard Voss,
This capability is now enabled for your properties.
Thank you for joining this pilot and please let me know if you have any questions or feedback.
James
Hi James We cannot check our guests in through the kiosk when there’s one of the profiles like UNKNOWN UNKNOWN or TBA TBA that we get from the travel agents.
Hi @r.salim and @RoterOchse,
Thank you both for this feedback. We identified that the Kiosk does not display back all the existing details on a guest’s profile for additional guests, only the reservation owner. This is being investigated.
However, can you please help me understand why you first scan the ID in Mews Operations to add the details to the profile and not in the Staff mode of the Kiosk app with the embedded ID scanning capability?
Thank you,
James
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