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How do I solve overbooking in my hotel?

  • November 10, 2022
  • 3 replies
  • 195 views

matthijswelle
Mews Employee
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I have an overbooking in my hotels, not sure what caused it. What do I do?

Best answer by Sarah.Masterton-Brown

Hey @matthijswelle  Have you taken a look at these articles?  You might find the answer here.
Why am I overbooked?
Overbookings — how to find and solve them?
Let me know if you find a resolution (or just mark this as best answer). If you’re still having problems, just shout. 

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Sarah.Masterton-Brown
Mews Employee
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Hey @matthijswelle  Have you taken a look at these articles?  You might find the answer here.
Why am I overbooked?
Overbookings — how to find and solve them?
Let me know if you find a resolution (or just mark this as best answer). If you’re still having problems, just shout. 


willjordan
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  • Master Apprentice
  • November 22, 2022

One feature I really like about Mews is when you overbook a room type, it will automatically hold a room in the next category up, so that you have a space to put someone if the overbooking doesn’t get resolved. You just need to go into your Stay Settings and choose “Diffusive” under the Availability Calculation Strategy if you want to implement that. 


DanS.
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  • Helper
  • November 24, 2022

Is Matt effin with us? or just starting the convo? ;)


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