Hey Lena,

das ist leider ein bekanntes und nerviges Problem.

Wir haben mit MEWS schon mehrfach im Kontakt gestanden, da dies einer der größten Gründe ist, warum wie den MEWS KIOSK nicht nutzen können.

(Wir haben ca. 80% Business Guests)

Ich habe hier damals ganz pragmatisch vorgeschlagen, dass der Gast beim Online CI seine, im Profil hinterlegten Adressen einsehen kann und dann entweder eine davon aus Billing Address wählt oder eine neue hinterlegen kann.

Diese soll nichts mit dem Account der Firma zu tun haben - reine Billing Address.

Weiter soll der Gast per Tick-Box bestätigen, dass diese Adresse korrekt ist und bei nachträglichen Änderundswünschen eine Gebühr anfällt.

APELL AN ALLE: Bitte kommentiert hier noch einmal, sodass MEWS reagieren muss.

Danke

Liebe Grüße

Mariusz

Hey Mariusz,

Super, vielen Dank. 

Ich erinnere mich auch, dass wir da beim Stammtisch schon mehrmals drüber gesprochen hatten.

Ich habe das Gefühl, dass es seitdem Update im Billing jetzt auch noch schlechter funktioniert als vorher…

Also ja, bitte alle nochmal pushen 

Servus zusammen,

das ist bei uns auch definitv ein großes Problem. Das ist auch ein Grund, warum unsere Business Gäste selten online auschecken…. 

Hello everyone and thank you for this topic! 

I translated the question to English, so I hope I understood it correctly, if not, please correct me! 

I found this feature request, would this feature solve the challenge? 

If this is the right one, I will talk to the team and find out more information 

Have a great day! 

Hey there, 

yes, the solution would be as easy as that. 

We just need an additional step, where the guest can change the billing adress.

As Mariusz said, the best would be if the guest can choose between one of the adresses in his profile or adding a new one. 

Thank you for pushing this! none of us are able to properly use the online check out

Hi Marketa,

the feature request is not correct as it is related to the online check out.

The problem we are racing (again) is the missing possibility to enter a billing address during online CI & CO.

It would be best if a guest could see the addresses which are at the profile and could (A) choose one of these or (B) add a new one as a billing address.

As well the guest should tick a box to agree that this address is ​​​​correct and later changes will cost a fee.

The missing billing address hides us from using the MEWS Kiosk as all business guests cannot use it (we are facing 80% business guests)

I hope this helps.

Thank you in advance.

Best

Mariusz

Yes, agreed with Mariusz. 

My request was just for Online Check out, but the Problem definetely starts with Online Check-in already. 

Thank you!

Hello all,

so I believe this request would be the one, actually it is your @Mariusz Siwkowski :) 

I will check this internally and will update you! 

Thank you! 

Hi @MarketaOupi 

yes

As you can see we are facing it already a long time and it has been upvoted many times.

best

Mariusz

Hello everybody,

so I talked to the product team, but I'm afraid there is not much progress I can share on this.

We know this is a hot topic for German customers using our guest experience and we are working through how to provide a solution, but it has been much more complex than one would expect. 

I hope to be able to share a clearer plan soon, but it will take little more time. 

I know that doesn't necessarily help, but we do appreciate your frustration as this issue has been there for a long time and you've seen very little in the way of progress.

I am going to monitor this and come with an update once I have any! 

Hi @MarketaOupi ,

thank you for your follow up.

I do understand that there are many topics on your to do lists and you need to work with priorities.

Can you help me to understand how hotels outside of Germany handle this topic if this is only related the German market?

I do understand as well that the product team want to think about connection the billing address with company accounts but this is not needed essentially for us. 

We do need a possibility to enter the billing address during the online CI and CO.

Currently:

• many guests complaining why CI needs so much time when online CI is done 
• Guets need to write the billing address on paper, staff need to tipe it manually into MEWS during CI as billing is done during CI
• In many cases staff cannot read what the guests have written and need to ask again
• sometimes during manual typing staff makes mistakes so invoice is wrong and need to be changed manually
• no business guest can use MEWS Kiosk

In the current situation of staff shortage this is a A PRIO topic.

Than you for escelating it.

Best

Mariusz

Fully agree to @Mariusz Siwkowski This is prio A+

Wir sind nach kurzer Freude mehr enttäuscht von MEWS. Hatten wir eine professionelle PMS gesucht und hofften diese gefunden zu haben. Doch das unsere (70%) Firmenkunden gar nicht in der Lage sind eine Firmen-Rechnungsanschrift anzugeben hat zur Folge, dass 70% der Rechnungen manuell umgestellt werden müssen und manuell die Firmenanschriften eingepflegt und zugeordnet werden müssen. 

I completely agree with @Mariusz Siwkowski This is really one of the biggest annoyances for us, as the online checkout for business guests is hardly usable.