CheckIn Daten für alle Personen abfragen

Macht zu diesem Thema ja überhaupt keinen Sinn. Mews hat das ja bereits in Planung und weiß auch um das Problem. Die Priorität ist hier das Thema …

Hier mal ein Auszug aus einer Nachricht die ich von einem Mews-Mitarbeiter zum Feedback-Forum erhalten habe:

 … the short version is that it's a source of research rather than a direct democratic process (or wait line) …

Diese Platform ist nicht dafür da Änderungen zu bewirken, sondern Mews Inspirationen zu geben wenn sie planen einen Bereich zu verändern.

Danke @jones.eth 

so habe ich mir das gedacht...:-P

Grundsätzlich ist der unflexible Online-CI großer Käse. Da wir auch die PKW-Kennzeichen erfassen, werden wir ohne individuelle Einstellungsmöglichkeiten nie damit arbeiten können. 
 

@AnnaW wie läuft das mit Friva? Kann man die Meldescheine in der Vornacht vorbereiten, oder gehen die Daten erste Bei CI weiter und man kann dann drucken? Druckt Ihr überhaupt noch, oder geht das online bei Euch?

Und wie macht Ihr das mit Familien? Haben alle Kinder ein eigenes Profil?

Viele Grüße

Leif

@Leif Penning Friva läuft komplett automatisch. Wir haben es so eingestellt, das 7 Tage vor Anreise die Meldescheine übertragen werden. Ab da werden Änderungen 1 Mal täglich übertragen und ab Check In dann mehrmals. Man kann den Meldeschein dann in der Anwendung drucken. Heißt bei uns Reseller. Aber das machen wir kaum. Eigentlich läuft alles komplett digital inkl. Unterschrift über straiv. Dh. Straiv fordert auch die Gäste zum online Meldeschein ausfüllen auf. Friva überträgt dann nur die Daten die von Straiv zu Mews übertragen werden weiter zum Meldewesen der Gemeinde (Reseller/Arturos).

Die Kinder haben ein eigenes Profil und werden bei der Meldedateneingabe direkt miterfasst und mit den Daten wird automatisch ein Profil in MEWS erstellt. Man kann einstellen, was bei Begleitern alles abgefragt werden soll. Uns reicht Name und Geburtsdatum und Pass bei nicht Deutsch. Übrigens werden auch PKW Kennzeichen von Straiv in MEWS übertragen. 

Nach alternativen Anbietern zu schauen ist wirklich konstruktiv, aber ich muss schon sagen, mehrere hundert Euro im Monat zusätzlich zu zahlen, für ein Feature das Mews entnommen hat, finde ich nicht so prickelnd.

Vorallem als wir mit Mews angefangen haben, war das bereits drin d.h. aus unserer Perspektive ist das nichts was man hinzugefügt und dann entfernt hat … es wurde einfach nur entfernt.

Ich bin da ganz deiner Meinung. Aber damit das digitale Meldescheinausfüllen mit MEWS funktioniert muss es einfach Einstellungsmöglichkeiten geben.

Hi everyone,

We can see the frustration the recent change to the German data configuration had and that our process for advanced communication of this change failed. We understand the negative impact this had on your arrival process and we're reviewing internally the cause of this communication failure. We apologise for the disruption this has caused to you and will put changes in place to prevent similar communication errors happening in future.

As highlighted in the comments in this thread, we understand that the current configuration is not enabling you to collect all the data you require at your properties. This change was implemented to return the configuration to it's prior implementation from earlier this year as a result of collecting too much data than legally allowed in several regions in Germany. We recognise this results in under-collection of data for those of you in this discussion and we are assessing how we can accelerate improvements to our product to better support your needs.

To that end, we are investigating long-term and short-term opportunities to improve this. As already mentioned in this thread, we intend to make the data required during check ins more configurable, but this change will take some time to implement and make available. In the short-term, can you please help me understand if requesting the same data from the reservation owner and companions would help while we work on the longer-term change? I understand this would not fully meet the requirement, but am hoping to understand if it would help while we work to resolve this fully?

Hey @James.taylor,

thanks for that feedback. The problem with the recent change is, that now so little data is collected, that certain laws and requirements cannot be met as well.

A short-term solution would be fantastic, as we would then not be forced to use a third-party provider or analog workflows to met these legal requirements.

Collecting the same data as for the main booker is not ideal, but still would be better than not collecting anything at all. This would allow us to use the kiosk again and return to a digital workflow.

A checkbox in the online check-in settings, to control whether or not companion data should be fetched, would probably a good option.

Hi @James.taylor A short-term solution to query the data of all booked travelers in the online check-in process would be urgently needed. Better the same data than no data at all. Otherwise Mews is just not usable for the online check-in and only straiv can help us. 

Hi @James.taylor ,

thanks for your Feedback.

As we have different requirements in Germany due to tourism and city taxes, a short-term solution with more rather than less data is the best option.
In the long term, it makes sense to customise the data individual to be collected for each hotel. For example, we also need the car registration number for all guests who use our car park.
In this context, you should also reconsider whether we really need a profile for every guest. It makes no sense at all for babies and children. It's just data, data, data. It would be better to create a link solution so that the family members are connected to the main guest.

@James.taylor - for short term this is definitively better than the current mode.In terms of the Meldegesetz I do understand the point of Mews but unfortunately the german legal environment is far more complex and by removing the option for companions you also break other regulations. Please see for referencey my post from 8 days ago.

Regards,

Julian

Hi @James.taylor ,

Thank you for your comments.
Since my last post does not appear here, here we go again.

In any case, it would be useful if the hotels could customise the fields to be queried themselves.
For example, we also need the licence plate number when guests use our parking. If we cannot query this, we cannot work with the online check-in.
You should also reconsider the possibility of linking profiles. It makes no sense for 4-month-old Felix to have his own profile. However, we need this data for the registration with the municipality regarding the tourist tax.
And if he has his own profile, then it must be possible to link it to his parents.

Seems a bit off topic here, but i do highly support profile linking as feature. Vote for that in the feedback forum: Relation between customer Profiles.

Yepp, maybe offtopic but little strokes fell big oaks. ;-)

I did the vote already

​@James.taylor it seems like a short term solution is on high demand. Do you have any updates on the topic? 

Any update would be highly appreciated!

Hi everyone,

I appreciate all of the great feedback here that a short-term solution will help and thank you for your patience.

We are already working to make this short-term solution to ask for data from all guests available and are currently testing it. I hope to share more details and next steps very soon.

Please let me know if you have any questions.

James

​@James.taylor thats great news, please keep us updated. Any information on this is helpful.