Adding the billing adress during guest journey/Online Check in

I absolutely agree we spent hours and days every month correcting company invoices. This would be extremely helpful if there is way that make it clear to the guest and also let them know it can’t be changed after the bill has been closed. 

Hi @Linus.Bihn & @c.scholl ,

we we highlighting this topic in all appointments with MEWS.

The current Idea is to give the guest the possibility to see his existing addresses (from guest profile) via the guest portal.

There he/she can then choose one of the addresses as the billing address or add a new one.

The guest portal can be reached via the Link in the online check-in invitation e-mail.

We requested to get the option to create an additional e-mail only getting the guest into the guest portal to set the billing address and/or add the credit card details as a reservation guarantee.

If this would exist we could then use as well the MEWS-Kiosks and in the future mobile key.

We are a huge conference hotel where about 80% of the guests need a different billing address.

The only existing way is to set a zapier conncetion and send an own form to the guest to add the billing address. 

This costs extra money.

Best

Mariusz

MOA Group 

(Mercure Hotel MOA Berlin & Hotel Heidegrund)

Hey Mariusz,

i agree that this is after correction of closed bills😉 one of the most wanted feature propably.

  So your idea is more or less the same that the guest should change the billing adress in the guest portal which he can access with the link sent by mail during online check in invitation. 

This must be integrated in a simple way to the guest journey. 

It is not comfortable to send the guest another form via zapier rather than updating the existing way of using Mews check in

Grüße

Linus 

Guten Morgen! Das würde uns auch helfen! 

Unbedingt! Das wäre genial!

@James.taylor 

Thanks for your comment & feedback. Good to hear that you are working on a way to solve this as this is, especially for the DACH Market a very important feature and we waste a lot of time on correcting bills or adding the company adress. Do you have a rough timeframe on when this will be available? I am also happy to beta test and give further feedback on this feature

Hi,

right now guests get creative. They write their company name in the first name or name field during online check-out. This does not help as we often have to manually correct the invoice (cancel and reissue) afterwards.

So basically you could say that online check-out is not possible if you need an invoice with the correct company address AND this address is not in the company profile and connected to the reservation.

Correct invoice data is always an issue and produces too much unnecessary handling on our side. I don't  know if the issue can be solved if guests access the profile data. We experience a lot of corrections needed from online bookings because guests themselves do not write in the correct or incomplete company name. This would produce multiple business profiles which might be even worse.

A first quick solution and an improvement to the current situation would be a simple info field, that the correct billing address has to be left with the hotel before check-in. Or there is a free text field the guest can use during check-in in order to send the correct billing address. Then the hotel would have to update the profile before online checkout! Doesn't sound like a perfect solution and probably doesn't really solve the issue.

I am keen to see what kind of solution mews comes up with.

Hi, 

nothing is impposible for our hotel guest, thats true 😅

This makes it not better even more worse for operations. Thats why they need to have a place to put in their billing adress in anyway. But i agree that they should not be able to read/change  any company profiles in Mews. It should be a place where they can leave this and front office can check if the profile is already existing rather than adding a new / duplicte 

We are all excited how Mews is solving this 

Hi, 

I fully agree with this post. This is probably the most urgent opportunity I see currently in terms time efficiency and guest satisfaction. 

We really need a solution to enable proper invoicing through the kiosks. 

The guest needs to be able to add the company/billing address at the check in process. This address needs to be added to the folio. 

Thank you for our teams and guests :) 

Anne-Catherine Vanolande - Hotel Manager, THE HOTEL Brussels 

Hi are here any updates regarding the adress with the update of the online check in?

I still strongly support this idea, as at least 50% of our guests need the invoice written on the company. This frequently wastes time during check in, check out and leads to a number of invoice corrections. It clearly makes sense to be able to enter the billing address 1 in the mews IBE and 2 during online-checkin.

Hi ​@Katharina Ostermeier ZAHC and ​@Max 
I’ve spoken with the product team about this. While there aren’t any immediate plans to add this functionality, they’re aware of the need and it’s on their radar.
 

Thanks, would be great to see some progress here. It was one of the reasons why we waited before we switch to the Mews Booing engine. Other IBEs with Mews API do offer this and it works without problems. 

Hello!

Yes that is really a major point that still holds many online check outs back…! Really too bad...

For those of you who are using Kiosk for check out, maybe this thread is interesting:

However, we tried and exited the beta because we did not have “balance check” enabled on the kiosk and that caused some weird issues (we want a smooth checkin without the hassle to add payment at the time of check in. Only at check out balance check shoud be enforced, but currently that cannot be set separately). But if you have balance check enabled anyway, that beta might be interesting for you. 

In that thread I have also pointed out that this feature would be great to have also for online check in/out, but apparently that’s another teams topic … 

BTW, is there a post on feedback.mews.com related to this that we all can vote up ?

Regards,

JP. 

I actually found the following related feedback posts:

(first one by Linus actually ;-) )

https://feedback.mews.com/forums/955598-guest-experience/suggestions/46982776-online-check-out-available-for-all-reservations

https://feedback.mews.com/forums/955598-guest-experience/suggestions/46296592-show-company-name-in-online-check-out

Maybe this one also is related to this topic:

https://feedback.mews.com/forums/955598-guest-experience/suggestions/41500276-online-check-out-split-bills-invoices

Upvote those if you like them ...

We absolutely agree and support this request! Over 80% of our guests are business travelers, and the ability for them to enter their company billing address themselves is crucial for us. We've been waiting for this option since February and really hope it's prioritized soon.

Without this feature, we're unable to fully use valuable tools like Mews Kiosk, online check-in, payment reminder emails, and more — which is quite frustrating, especially since the rest of the system works so well.

This functionality would really help streamline the process for both guests and staff. Fingers crossed for a quick update on this!