New here? Introduce yourself

Hi all,

I am Isabel working with The GATE GARDEN HOTEL Berlin. We are a boutique Right in the heart of the capital, a more than 150 years old building with an unmistakable historical charm and a beautifully landscaped Mediterranean garden.

With my combined hospitality revenue management and software background I am very much enjoying the onboarding of Mews as our new PMS. We will go live in in January and I am excited to connect with anyone, especially Germany or Berlin based properties. 

Best,

Isabel

Hello Community,

my name is Jannis and I am running an 300+ years old manor house hotel in the countryside of Germany. We are located between Berlin and Hamburg in the Lake District of Mecklenburg. 

Our former PMS was HS3 and we are planning to go live in February/March. I am most curious how we can optimize the guest journey and our upselling abilities with MEWS. Automatization is much needed since we are a small company without a lot of staff and generally do a lot ourself as owners.

Best regards
Jannis from GUTSHAUS LUDORF

Grüß Gott an die Community aus dem schönen Oberbayern. 

Mein Name ist Mathias Rajczak, ich bin 28 Jahre alt und dürfte als Projektleitung das neue PMS für unser Hotel einrichten. 

Unser Hotel „Brauereigasthof Hotel” befindet sich im Kuhdorf Aying (30 km südlich von München).

Unser Hotel verfügt über 48 Zimmer, zwei Restaurants, verschiedene Veranstaltungs- und Tagungsräume sowie eine eigene Brauerei. 

Seit dem 20.11.2024 arbeiten wir mit Mews und sind bisher sehr zufrieden.

Die Einarbeitung dauert natürlich noch etwas, aber wir sind alle zuversichtlich und sind froh, auf einen Neuanfang.

Wir entschieden uns für die 3. Kombi: Mews , Hypersoft & Eventtemple.

Ich bin gespannt auf euer Feedback und eure Ratschläge, die ich dann meinem Team weitergeben kann, damit wir unseren Gästen die bestmögliche Gastfreundschaft bieten können.

Gruß

Mathias 

Hello Community,

my name is Jannis and I am running an 300+ years old manor house hotel in the countryside of Germany. We are located between Berlin and Hamburg in the Lake District of Mecklenburg. 

Our former PMS was HS3 and we are planning to go live in February/March. I am most curious how we can optimize the guest journey and our upselling abilities with MEWS. Automatization is much needed since we are a small company without a lot of staff and generally do a lot ourself as owners.

Best regards
Jannis from GUTSHAUS LUDORF

 

Hi ​@Jannis A.  Welcome to the community. What a beautiful hotel, although I’m sure it comes with it’s challenges being +300 years old!
I hope the preparations for go-live are going well.
You mentioned a few points in your post that I wanted to help you with. Firstly, I would suggest joining the DACH-group where you will be able to connect with other properties in your region to discuss such topics you mention: DACH-based customers | Community
Secondly, there is a webinar recording on upselling here that may be helpful, and a community panel discussion on maximising revenue.
We also have a community group specifically for properties migrating from HS3 that I suggest you join. Any questions around your transition to Mews are welcome here: HS3 to Mews Transition | Community

Hopefully this has got you off to a good start. 

Great to have you here!

​@Mathias Rajczak , delighted to have you join us! With the diverse offerings at your property, you'll master the Mews platform in no time.

Our Mews University courses have been instrumental in reducing training time and enhancing onboarding experiences, so I’m sure you and the team will find them valuable.

To connect with fellow German hoteliers, consider joining our DACH-based customers group in the community: Join the conversation | Community

For any general inquiries, feel free to post them in our main discussion forum: Join the conversation | Community

Great to have you here.

Sarah

Great to have you here ​@GATEGARDEN-Isabel  and I’m sure with your software background and revenue management experience, you’ll make a valuable contribution here.

You can join other Mews customers in Germany in this group: DACH-based customers | Community.

All the best with the impending go-live.

 

Hey everyone 🖐🏻

I’m Inka from Germany and I started as a Customer Support Analyst at Mews in December. 📆

I previously worked in various hotels and hostel in Europe. I just love hospitality and that’s why I’m very happy to be part of the Mews Community now. I’m looking forward to find some like-minded people, share my knowledge and to benefit from your experience. 😊

Best regards,

Inka

Hi all,

I have joined Mews via acquisition and hope to find ways of help my customers transition to Mews here in the community pages =) 

Hi guys!

 My name is Noemi and I am based in Germany. I am half Hungarian half German, and work as a Customer Support Analyst here at Mews. April 1st marked my first year done here, and I realized that I have never introduced myself in the Community.

I’m sincerely hoping to share my knowledge and learn more about our customers.

Best wishes,

Noemi

Hi everyone!

I recently joined our Mews Community and thought it might be helpful to introduce myself.

My name is Dmytro. I originally hail from Ukraine and have lived in Prague since I was 17. I’m currently in the north of England.

In Mews, I’m part of the Technical Partnerships Team, where I focus on strategic partner relationships, particularly in Accounting, RMS, and POS. I’ve been with the company for eight years and have had the opportunity to work in almost every department and role. Before joining Mews, I worked for one of the first clients, gaining valuable experience in both the Front and Back Office.

Kind regards

Hi everyone,

I just joined the Mews Community to find more about the people and those are using our product. 

My name is Annie. I’m based in Prague, Czech Republic 😍 but my parents are from Vietnam, and I have studied in the UK and the Netherlands as well.

In Mews, I’m part of the People Team and joined as a Data Analyst as we have loads of data that we are not fully utilizing. Before I worked as a BI Consultant at a Consulting company

Excited to learn more!

Hello Mews Community.😀

I just joined the Mews Community and wanted to introduce myself a little bit, I am Sarah and working in the lovely Hotel Altstadt Vienna. I’m part of the Front Office Team (Agent + Reservation) and the Accounting. And usually the first person to contact MEWS for any problems! 😅

I’m based in Vienna, but have been living abroad too and love to learn new things every day, it can be a new language or a new feature on Mews.😉

You can say my passion is the tourism field, I’ve been learning and working in the Hotel industry since i’m 15! 

I’m excited to learn new things! 

Hey everyone! I joined the community a while ago. My name is Tamara, i’m Dutch, but living in Germany, close to the Dutch border ;-) and have been working for more than 25 years now in Wunderland Kalkar. It’s a hotel with 429 hotel rooms, an amusement park for kids age 3-12 and an event location where we also do meetings and exhibitions. I work as a systems manager and have implemented Mews in 2024 after working with Vips PMS before that.

Besides Mews we work with an event system and ticketing system.

I love what I do and learn a lot in this community. I also love the fact that everyone here is so helpful.

Can’t wait to learn even more and see all the new developments in Mews.

All the best,
Tamara

Hi friends,

I’m Bruce—new to the hospitality world and recently purchased an eclectic and cozy little inn up in the mountains of southern Vermont (USA). It’s a historic property on 23 acres in the green mountain national forest with 16 rooms, a full service restaurant and tavern, and a thriving art workshops program attracting national and international artists. Wonderful place to be and raise our 3 young daughters!

So much to learn… excited to meet you all!

Bruce

Hi everyone! My name is Sophie and I’m a Sales Development Representative here at Mews. I’ve been with the company for about four months now and I’m really enjoying the journey so far. I’m excited to be part of this community, connect with more of you across the business, and learn more about the product.

Hello there 👋

I’m Marina 😊 I work at Mews as a Senior Strategic Service Designer, which basically means I spend a lot of time understanding how customers like you use Mews in real life — across your daily workflows, challenges, and goals. I work closely with product, research, and support teams to turn your questions, feedback, and patterns we see in the community into improvements that make Mews clearer, easier, and more effective to use.

You’ll mostly see me listening, learning, and occasionally jumping in to connect dots or follow up on themes that come up across conversations. Your insights here genuinely help shape how Mews evolves, so this space is really important to the work I do.

I’m based in Spain 🇪🇸 and outside of work I love being taking long walks and taking care of my plants.

Looking forward to connecting with you all — and don’t hesitate to say hi 👋
Marina

Hi everyone in the Mews community! 👋

My husband and I own a boutique hotel in northern Stockholm, with a strong focus on design, gardens, and plants. I’ve previously owned and operated other hotels, but my professional background is actually in business controlling within larger IT companies.

We became Mews customers in September 2025 after several years of weighing different options—and it’s without a doubt one of the best decisions we’ve made. I get so many ideas from this forum and learn a lot from all of you. I also really appreciate how much focus there is on helping every hotel truly get the most out of Mews.

My interests despite from my hotel 😁 is gardening, dogs and we travel alot and I love to stay at hotels often.We live in Sweden and Madpalomas, Spain.

Looking forward to connecting in the threads, if we haven’t already. Happy to be here! 😊

Hi ​@Mark Alexander Joel, great to have you here! It’s really nice to hear how positive your experience with Mews has been so far, and I’m glad the Community has already been useful for you. Looking forward to seeing more of your contributions 🙂 🙌

Hello

My name is Julie Madison. Madison Hill London Short Lets operate 13 serviced apartments (1, 2 & 3 bed) in Balham and Clapham in South West London, UK.

We’ve been operating 15 years and have been through a few systems, always disappointed. We hope that MEWS has been the right choice for our business. I’m going to do my best to embrace all that is offered by MEWS. I look forward to contributing to the MEWS Community!

Kind regards

Julie

Welcome to the community, and to Mews ​@jmadison 
It sounds like you will have much PMS knowledge to impart. 
Balham holds a special place in my heart being an ex-SouthWest Londoner 😃 
Great to have you here.

Hey Everyone! Thought I would introduce myself to all of you, although you may have seen my name here before! My name is Josh, I recently joined Mews as a Solutions Architect, the role of which is to be a product expert and be the bridge between our product and our customers / potential customers. We dig into each property’s workflows, design the right Mews setup (including key integrations), and make sure what we propose can actually be delivered and scaled. In short: we help turn complex hospitality needs into practical, long-term solutions in Mews.

Before landing here, I spent years deep in hospitality ops - from front office at Novotel and supervisor roles in Food & Beverage, through to Sales Manager & Events Manager, Operations Management at Penta Hotels, and eventually managing the Systems Team at a corporate level. I also did roles in brand experience, strategic operational projects, and a lot of system implementations. So far, I've used over 80 different hospitality related systems, CRM's, channel managers, RMS, MICE tools etc.

On the PMS side, I've used and implemented 6 different PMS systems including Mews (and deep dived into a lot more), where I led the full Penta rollout. I had been a Mews customer for 4 years and worked very closely with many members of the Mews team from the other side of the table, before joining!

Outside of work, I spend most of my time chasing my son around, I love cooking, taking my Springer x Lab puppy out because they never seem to get tired!! and otherwise spending time with my wife.

Feel free to message me if you have any questions, or just to say hi! 👋

Hi Josh. Thanks for your post. Very interesting! As MEWS newbies knowing that you were a customer before joining as an employee speaks at a volume. I look forward to crossing paths with you as we get setup with MEWS.

Kind regards

Julie Madison

Madison Hill

https://www.linkedin.com/in/juliemadison/