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hello everyone,

mews implemented changes to “issue invoices” as well as payment reconciliation, and i was wondering if any of you have been able to find suitable solutions to the issues i’ve been having:

1- one a bill is issued on invoice, it disappears from billing and only available in dashboard, where you need to click on each bill to view the amount that is due.

2- when you have 20 different bills due, in various profiles and guests, that need to be reconciled with 1 regroupped payment, the new solution does not allow you to post the payment and then do the reconciliation, you must do both at the time of posting the payment.. furthermore, if the payment regroups various invoices scattered on various guest profiles, its impossible to attach the payment to each fraction of the bill

 3 - most concerning is that once an invoice has been issued, and you issue a refund, the invoice is still shows as overdue. even if you rebated the bill

4 - a rebated bill can only be closed to the initial profile, therefore you cannot regroup your due invoices in one folio in order to reconcile the payment

 

thanks

We have same problem in portugal and france 

thank you for highling this problem


I find this very frustrating as well. Recently had to match and post $110K bulk wire payment to like 40 separate invoices, when before I could just have all of the invoices in one group in billing and close it in one single transaction. 


i dont think they beta tested or consulter any hotelier for this change, but its very poorly managed…. we have invoices piling up that cant be posted because of this issue


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