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hello everyone,

mews implemented changes to “issue invoices” as well as payment reconciliation, and i was wondering if any of you have been able to find suitable solutions to the issues i’ve been having:

1- one a bill is issued on invoice, it disappears from billing and only available in dashboard, where you need to click on each bill to view the amount that is due.

2- when you have 20 different bills due, in various profiles and guests, that need to be reconciled with 1 regroupped payment, the new solution does not allow you to post the payment and then do the reconciliation, you must do both at the time of posting the payment.. furthermore, if the payment regroups various invoices scattered on various guest profiles, its impossible to attach the payment to each fraction of the bill

 3 - most concerning is that once an invoice has been issued, and you issue a refund, the invoice is still shows as overdue. even if you rebated the bill

4 - a rebated bill can only be closed to the initial profile, therefore you cannot regroup your due invoices in one folio in order to reconcile the payment

 

thanks

We have same problem in portugal and france 

thank you for highling this problem

I find this very frustrating as well. Recently had to match and post $110K bulk wire payment to like 40 separate invoices, when before I could just have all of the invoices in one group in billing and close it in one single transaction. 

i dont think they beta tested or consulter any hotelier for this change, but its very poorly managed…. we have invoices piling up that cant be posted because of this issue

Hi ​@amunoz 

Thanks for your sharing your thoughts and feedback. My name is Laura and I am a product manager at Mews and hopefully I can help with some of your queries:

  1. Being able to see the balance on the dashboard is great feedback and we will consider this if we make changes to this page. In the interim though a team have been working on a new city ledger which does display this data and from which I would expect you would do this type of reconciliation. I believe the team will be releasing to Beta soon so keep your eye on the community as it sounds like you might be able to give some valuable feedback on this feature.
  2. There is an issue where you can link previously payments from company profiles to an invoice and we have work planned to resolve this in January. Furthermore we recognise that we have now prevented users from linking payments to invoices from other profiles and this is a valid use case, the team are currently working on a design to enable this, but I don’t believe there is an ETA for this yet.
  3. We are working on a fix to allow you to close invoices using other invoices (i.e. credit notes) which I believe will allow you to resolve this. The fix is almost ready but due to the Christmas period will not be released until January.
  4. I believe this will be fixed through the items in point 2.

I hope this helps to answer your queries and provides some reassurance, please let me know if you still have any doubts, and once again thank you for the valuable feedback.

hi ​@laura.asplin any news on when (this month) you expect this to be released, or can you share designs so we can see whats coming? im sure each and every hotel is dealing with this in some extend.

​@mauritsbots do you mean designs for the city ledger? ​@Joanna Kozlowska is running our Beta for this. I am not sure when it will be released but I am sure she will add you to the Beta if you are interested?

​@laura.asplin yes am part of that since this week. Thanks!

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