Hi ​@jesson.atherton ,

very nice that you are dealing with new reports. I appreciate.

I did your survey. With some of the choices, it felt like a bad quiz, but so be it.

Perhaps you should think about to appoint a native speaker for each language, which will talk with the users, because the translation from english is sometimes misleading. 

I also hope that a new reporting system will be much more about more effective reports.
For example, the guest name should be listed with every posting, otherwise the controlling is difficult or impossible. 
We need a reasonable manager report (we talked about this), a cancellation report that also lists the reasons. Exports where the algebraic signs are transferred correctly (cancellation in minus, booking in plus), so that we get a correct =Sum() etc.

That would be really great.

Best regards

Leif

This sounds like a great development! Improvements to the reports are very welcome!

It might be worth considering adding a small “i” or info icon next to certain column headers, explaining how specific figures are calculated or what a field represents. That would make the reports much more accessible, especially for less experienced users or colleagues who don’t work with data on a daily basis.

Ivo

There is definitely room for improvement. At a minimum, country-specific requirements should be supported. For example, we need to be able to track the number of room nights by guest nationality, but this is currently not possible at all.

Moin ​@Johannes Rott ,

doch geht, aber etwas umständlich. Zumindest, wenn Du die Nationalitätenstatistik meinst, die wir monatlich reporten müssen.

Das geht über die “Gästestatistik”, allerdings müsste Ihr für völlig korrekte Werte für jeden Gast ein Profil anlegen.

Wenn Du mehr Infos brauchts, gern melden.

VG

Leif

If the BI solutions being considered and developed are highly customizable in terms of what specific metrics can be exported and in what format, a lot of manual work I do multiple times daily to track KPMs for our Hotel would be reduced significantly, allowing me to focus on other priorities. With a Hotel Staff of just eight people and 54 Guest rooms, I lack sufficient capital or labor dollars to invest in a system or another Staff member to take on this work.

Currently, I’m copying and pasting data from Mews into Excel, compensating for copy and paste formatting errors that occur through the way in which my MacBook Pro lifts the data from Mews and pastes it into my Excel spreadsheet.

At a minimum, this spreadsheet is used to inform forecasting, scheduling, and post-mortem reporting that occurs weekly and then monthly.

Forecasting, scheduling, and post mortem reports are separate spreadsheets, some of which are linked to import and calculate data automatically whereas others are not.

Hours of my days throughout each week are spent on this because the automated data exports currently available from Mews are not customizable, they do not include everything I need through a single report, and in most cases, they include metrics that I do not need at all.

David Foxx
General Manager, Hotel Operations
Mari Jean Hotel | St. Petersburg, Florida, USA