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Simplifying Your Billing Experience 📜
We're excited to announce our upcoming release, "compact layouts for bills and invoices"! We've listened to your feedback and are thrilled to bring you a solution that will make your billing experience easier and more efficient.

The Challenge: Lengthy and Complex Bills 
Currently, our bills and invoices can be quite long and complex, making it time-consuming to find specific items. This can lead to random item selections and potential errors, which result in additional manual work for our team. Moreover, guests often find long bills overwhelming and refuse to pay, causing inconvenience for both parties.

The Benefits of "Compact Bills" 🤑
With this new release we're addressing these challenges and providing you with a better billing experience. Here's what you can look forward to:

👉 Clear and Concise: Our new bill layout ensures that you can easily understand and verify the items on your bill. Say goodbye to confusion and hello to clarity!

👉 Enhanced Efficiency: Navigating through lengthy invoices becomes a breeze now. Save time and effort, allowing you to focus on providing excellent service to your guests, groups, and events.

👉 Scalability: We're building a foundation for future improvements, making it easier for us to meet your evolving billing needs. Stay tuned for more enhancements!

Customer Outcomes: Your Success is Our Priority ⚡️

With compact layouts for bills and invoices, we're committed to ensuring your satisfaction. Here's how it benefits you:

👉 Improved Guest Experience: Clear and concise bills eliminate confusion and reduce the chances of disputes. Your guests will appreciate the transparency and ease of verifying their charges.

👉 Time and Effort Savings: No more recreating bills in alternative software. Our streamlined process saves you time and effort, allowing you to focus on what matters most.

Measuring the Impact: Your Feedback Matters 👂
After the release, we'll reach out to gather your feedback. Your input on the new print layouts, impact on disputes and manual bill re-creations, and any ideas for further improvements will help us enhance your experience. We value your feedback!

Hello @MarketaOupi 

 

The new feature “print templates/formats” is not available on our account either for a hotel in Belgium. We still have the previous one

 

A question though: will it fix the problem of not having a decritpion per night of the products consumed by the guests even in case of packages ?

 

Thanks

 

S.

Hello @MarketaOupi 

 

The new feature “print templates/formats” is not available on our account either for a hotel in Belgium. We still have the previous one

 

A question though: will it fix the problem of not having a decritpion per night of the products consumed by the guests even in case of packages ?

 

Thanks

 

S.

Hi Smehia, 

From your comment, I understand that you would like to know if the format discussed above will allow a view of the bill that would detail the package price per night, rather than the full package on one line.

 

I looked at the current release, and it does not yet offer a view that divides a package into multiple lines with one line for each consumption date.

I know that request has already been shared with our product team, but please make sure you add it to our feedback page so that other customers can highlight how important this is for them too.

Coline

Hello @coline.poussiere 

 

It is done on what appeared as the closest ideas from what I meant in my message :

https://feedback.mews.com/forums/955598-mews-guest-journey/suggestions/37470145-display-rates-per-night-on-confirmation

 

https://feedback.mews.com/forums/955622-billing-accounting/suggestions/42892488-billing-stay-breakdown-per-night

Both are pushed to be upvoted but that does not guarantee anything..

 

The thing is, that even if you bill different products as a package it should appear per night on the bill and on the invoice and not per stay

 

For example: for each rooms sold in bed and breakfast night. You want to reduce the amount per night by let’s say 9€ in room revenue and to increase it by the same in breakfast revenue (so you can justifiy the food costs to the accounting service of simply have a more precise idea of your ADR).

 

You don’t want the guest to know about this “split”, that is why “bill as package” is convenient. The downside is that if the package is the same for each night, it is considered as a massive package for all the stay and we don’t have the rate detailed per nights.

 

But to me (and a lot of our guests and companies we work for and with), it should be displayed night by night. Indeed the rate for one night could be different for the following one, etc..

 

Anyway, I hope it is something that will be considered in the near future

 

Thank you for your time

 

S.

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