Why It Matters: Many of you have been asking about issues with payment failures in Mews, particularly when handling bar or restaurant charges. This common problem often occurs because the account used isn't set up as a Paymaster. When this happens, payments start to fail, causing operational disruptions and confusion. This is because a standard account can only handle a limited number of cards or payments before it reaches its limit.

What to Do: To avoid these issues, ensure that all bar or restaurant charges are posted to a designated Paymaster account. Here’s why:

• Centralized Billing: A Paymaster account consolidates all charges into one bill, simplifying management and invoicing.
• Prevent Payment Failures: Standard accounts have a cap on the number of payment methods they can handle. A Paymaster account bypasses this limitation, ensuring smooth processing.
• Flexible Setup: You can create various types of Paymasters, such as a "Lobby Bar Paymaster" for non-staying guests or a "City Ledger Paymaster" for agencies or companies needing consolidated invoices.

Steps to Set Up a Paymaster:

1. Create a Paymaster Profile:
   • Navigate to Profiles > Customer and fill in the required details.
   • Name the account appropriately (e.g., "Lobby Bar Paymaster").
2. Link to a Company (if applicable):
   • Open the profile and connect it to a relevant company or travel agency.
3. Classify the Account:
   • Mark the account as a Paymaster in the Internals tab to ensure proper identification in Mews.
4. Manage Invoices:
   • Use the Paymaster account to transfer and settle charges efficiently, keeping all payments tracked and accounted for.

Pro Tip: Regularly review the Paymaster accounts in your Accounting Ledger to monitor any outstanding payments.

Setting up a Paymaster from the start saves time, prevents payment issues, and ensures smooth operations. Don’t wait until problems arise—set it up now!

Read more in our help article