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Hey there, Mews Community! 😎

We've noticed some confusion around the "Unpaid Items/Deposits" section on the billing screen. Let's break it down for a smoother billing experience:

  1. "Unpaid Items/Deposits" isn't an open bill. It's where you can find transactions from sources like the kiosk, restaurant POS or basically any item not posted directly from the billing screen
  2. It's like a temporary holding area. Properties should review and move these items to the right bills.
  3. You can't move items back to "Unpaid Items/Deposits" anymore, and this change is by design. Also, you cannot add company details to it.
  4. During checkout when selecting "Close balanced bills" and "Checkout" , if you get an error message (see below), it means there are items in "Unpaid Items/Deposits" that need allocation.

 

In a nutshell, keep your billing screen tidy by sorting items into their proper bills. Need help? Feel free to ask questions. Happy billing! 💰

We are in the process of making some changes to the way Unpaid Items and Deposits works to streamline the checkout process, in particular in relation to point 4 on the above. If the unpaid items and deposits are balanced AND include only one reservation we will covert it automatically to a bill and close it.

We are currently looking for Beta testers if anyone is interested in providing feedback on this change.


hI that sounds iteresting, because switching all the items is a lot of work evtrey day and we dont control this anyway. i would  be interested on beta testing


Hey @alzbeta skrabalkova,

that sounds great. The unpaid items area caused a lot of confusion with our staff and i already explained them multiple times how that works. Also its a bit of work to sort these positions into the right bills constantly so any changes that make this process more automated and also more clear are great! 👍

From the technical standpoint i really like the concept of unpaid/orphaned items. It means you can just “throw” an charge to an account and it works.

@laura.asplin we would like to join the beta on this point too. 🙂


hI that sounds iteresting, because switching all the items is a lot of work evtrey day and we dont control this anyway. i would  be interested on beta testing

@maxw great, I will send you a DM to set this up!


Hey @alzbeta skrabalkova,

that sounds great. The unpaid items area caused a lot of confusion with our staff and i already explained them multiple times how that works. Also its a bit of work to sort these positions into the right bills constantly so any changes that make this process more automated and also more clear are great! 👍

From the technical standpoint i really like the concept of unpaid/orphaned items. It means you can just “throw” an charge to an account and it works.

@laura.asplin we would like to join the beta on this point too. 🙂

@jones.eth great, thank you! I will send you a DM to arrange.


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