In an effort to leverage the Guest Journey within Mews, I have updated our Checkout Invitation to include a note about adding gratuities as part of checking out online and added this to the ‘Rules’ for checking out online. I’m trying to determine whether there is a best practice for doing this already in use by other properties or if there are recommendations for how to improve the process I’ve created. Am I missing any other areas of communicating this within the Guest Journey?
I am planning to add an in-room printed piece to the physical Guest experience, drawing attention primarily to the ability to checkout online the day before through the morning of departure and, as a ‘by the way’ mention, including a line about the Guest’s ability to express his/her appreciation for the service and hospitality they’ve experienced during their stay.
Within Documents, there’s no option for Instructions, so I chose Rules and I believe this is visible to the Guest only in the Guest portal when completing checkout online.
In the commander, Guest Gratuities has been created as an Additional Service. Two product categories divide the gratuities between departments and each category has specific dollar amount products Guests can select or, if requested, employee as the Front Desk can select, as chosen within the options of the Service set-up: After check-in, during stay, before checkout, and after checkout.
