Reputation Management Comparison

Ethros
Userlevel 5
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Hi all ..

 

We are an independent hotel hunting for a Reputation Management / Survey System

I’ve started a bit of research - and would love to have this be a conversation.

Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes.

 

Current Software Under Consideration

  • Guest Revu
  • TrustYou
  • Customer Alliance
  • Renivate

 

All services have the same basic features:

  • Review Search / Response
  • Post Stay Survey
  • Keyword Analytics (Except Customer Alliance)
  • Extensive Reporting
  • Case Management

 

Thanks!

Ethan

 

 

6 replies

Sarah.Masterton-Brown
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Userlevel 6
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hey @Mick  @DanS.  @Debbie I can see you all use one of the tools on this list. Are you able to help @Ethros with what you believe are pros and cons of the RM tools that you use? Thanks ⭐

If you want to go fast, go alone; if you want to go far, go together
Ethros
Userlevel 5
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Thanks @Sarah.Masterton-Brown !

Any input appreciated!

DanS.
Userlevel 3
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At the end of the day, they are indeed all similar so I think what it comes down to is UX. What do you want in a dashboard and reporting? How easy is it to look for keywords? trends in both positive and negative feedback. We use Guestrevue and have been quite pleased with its performance and reporting.

Thats all I can really say about it.

#beexcellenttoeachother
Mick
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Userlevel 6
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Hi @Ethros, 

We use TrustYou, we are happy with both the review management, post stay surveys and we also utilise their API to populate our own custom dashboard.

As Dan mentioned, the features are all very similar and  it comes down to your personal preference / commercial negotiations. 

Mick Vazquez | Let's connect: www.linkedin.com/in/mickvazquez
Ethros
Userlevel 5
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Thank you.

 We decided to go with GuestRevu

  • most economical 
  • Only one with 2-way MEWS integration 
  • month-to-month contract (easy to change)

I am super curious as to your custom dashboard!?!

Would posting a screenshot be too much to ask?

 Thanks 🙏 

Ethan

Mick
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Userlevel 6
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Hi Ethros, 

Here is a sneak peak, I've blanked out the actual stats, but you get the idea. 

 

This Dashboard breaks down the OTA reviews by stars 1 - 5, then records the response rates vs reviews. 
 


We also have the following dashboards which combine a OTA review data & Survey data. 

  • Describing Words
  • Ratings
  • Questions by property
  • Questions
  • Net promoter score
  • Comments
  • Survey Counts
Mick Vazquez | Let's connect: www.linkedin.com/in/mickvazquez

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