Hi @Jasmin H. Sorry to hear you’re having such problems. I will discuss this with your CSM, @Angelo.Carvalho, and if he’s not already aware of the specific issues, he’ll reach out to you.
I’ve also spoken with our partner team - they have regular contact with Omniboost and are happy to escalate these issues to them on your behalf. Thank you
@Sarah.Masterton-Brown
I have not received any further information to date. Is my problem still being processed?
Hello Jasmin!
thank you for the reminder. 
I was trying to find more details about your problems, so we can investigate, but did not find a ticket from your property related to this issue.
My suggestion now is to send an email with details of the challenge you are facing to @Angelo.Carvalho so we have maximum information in order to find a solution.
I will also keep an eye on the progress for you
.
Looking forward to your email. 
Markéta