We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale.
The House Account is now very slow to load, due to a large amount of closed bills & payments.
We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly.
If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account.
Really keen to hear if you have experienced this challenge & what you’ve done to overcome it.
Best answer by DanS.
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