Hey Dan, we use in our properties :) 

Hi @DanS.,

thank you for the question, could you elaborate a bit, what interests you about this integration?

I found two hotels that use it from the community and sent them an email, so hopefully you will get your answer soon 

So sorry for such a delayed reaction here. Was getting it up and running.

Are you using HJ to deliver the pre checkin to your guests? If they book with an OTA, how are you handling the reactions that they cannot check-in due to the b.com email address or the like?

Hi Dan, 

I’m Olivia from the Product team at Mews. Sorry for the delayed reply I wanted to follow-up on your question about Magic Links and whether they should let the guest check-in with their confirmation number and name rather than email.

First of all, one of the blockers today is that the guest portal is not chain-specific, a guest will see all of their stays across the portfolio of Mews properties. And confirmation numbers are property-specific, they are not unique across the whole Mews portfolio. So if a guest has a common name, it is likely that the confirmation number + name combination could match different bookings in different properties. Another item to address is that each OTA will have different confirmation numbers in addition to the property’s confirmation number, and all of that information needs to be collected accurately and fed into the system. There are definitely workarounds to address these challenges but I wanted to give you some visibility on why it is not simply a “quick fix” on our end. 

This being said, we understand that we need to make it easier for guests to access the portal and do their online check-in, especially with the challenges we have with OTA messaging. 

So what are we doing about it? 

We are currently revamping our guest portal (see BETA Group) and one of the improvements is to make it “chain-centric” which means guests will only see and access their bookings within a specific chain. This will help to narrow down the access.

For now, we are still busy with the migration from the “current” to the “new” guest portal. But once this is complete, we want to explore further how to improve the access, for example:

• surfacing the access links so they can be used outside of the Mews emails, i.e. sent via 3rd party solutions (see more details here), 
• revisiting the magic link access - i.e. allow confirmation email & name as you said,
• potentially embed the guest portal access on the hotel’s website, i.e “Manage your stay” button,
• more to explore. 

I don’t have a timeline for this as we are focusing on the revamp for now but I wanted to confirm that this is on our radar.

Thank you