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Hi Everyone! 

I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?

@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?

I’m looking forward to see what you’ve all done!


At the moment we use {ReservationdetailsHTML} that has a slightly better alignment in my opinion.

 

Can you check, if {ReservationdetailsHTML}  delivers the REQUESTED room category or the room category where the guest is actually booked in ? you know, sometime you move guests in a better category, because the requested category is full. In my case, {ReservationdetailsHTML} confirms the higher category to the guest, which I don’t want.  sometimes waiting for cancellations to move him back to his requested category to sell the higher category to a higher rate…. I hope, I could explain my question well enough……
Also: I would like to print the stored guests company addres in the confirmation, so the quest can validate or chage it. I spend too much time in correcting invoice addresses…. 

 

 


At the moment we use {ReservationdetailsHTML} that has a slightly better alignment in my opinion.

 

Can you check, if {ReservationdetailsHTML}  delivers the REQUESTED room category or the room category where the guest is actually booked in ? you know, sometime you move guests in a better category, because the requested category is full. In my case, {ReservationdetailsHTML} confirms the higher category to the guest, which I don’t want.  sometimes waiting for cancellations to move him back to his requested category to sell the higher category to a higher rate…. I hope, I could explain my question well enough……
Also: I would like to print the stored guests company addres in the confirmation, so the quest can validate or chage it. I spend too much time in correcting invoice addresses…. 

 

 

 

Hello Carsten,

The {ReservationdetailsHTML} currently displays the allocated Space Category, not the requested one.

To proceed, you may need to:

  • Overbook the space category you want to appear on the confirmation.

  • Send the confirmation to the guest.

  • Reassign the reservation afterward, if necessary.

Regarding the company address, there is no placeholder currently available. However, generating a bill preview or pro-forma invoice might serve your needs in the meantime.

See also the below link for availible placeholders;
https://help.mews.com/s/article/placeholders-bookable-services-mail-templates?language=en_US

I am definitely excited to see the editor in action-- We are a small property, and our HTML/CSS knowledge is limited to one personnel: me! I am definitely pleased with the placeholders available through MEWS, but I would love some more dynamic buttons (such as adding items to reservations) and other things… Can’t wait to see what’s next!

 

Rye

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