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Hello Mewsers,
I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data?
In the past, we have monitored the below using night audit reports generated by the PMS.
- Nightly rates
- Guest owing
- Cancellations
- Refunds
- Cash sales,
- Staff performance
- Agent rates / Debtor transfers
However with Mews we currently do not have a consistent auditing process.
I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.
We built our daily quality control features around the Mews scheduled export reports feature.
We use the Mews export reports function to have MEWS email reports to our managers at 7am each morning. The manager is supposed to check all the reports each morning, everyday.
The procedures focus on catching any payment errors, customer notes, or special situations to fix so we can have smooth operations.
For example, some reports that we use; these are all set up to auto export each morning.
- Reservation Report. To see any problems with guests in house
Reservations > Reservation Report > Mode: Detailed > Filter: Staying, Options: "Select all", Group by: "Space Category"
- Payment reports. To see if all upcoming reservations have been auto charged successfully and contact guests who have failed payments
Reservation report > created > arrival > input date range > status confirmed > GROUP BY BALANCE > RATE NONREFUNDABLE.
We have other reports to look for cancellations that we need to refund. etc
We are part hotel and part hostel. For hostel guests we run reports to look for groups of friends and try to get them assigned to the same room or close together and lock the assignments etc.
All the scheduled reports come as spreadsheet files. Which makes them hard to read on a smartphone. If MEWS had an option to export reports as PDF, we would love it.
Interested to hear if other users use other MEWS features do other things to audit or quality control as part of daily processes.
