Mews decided to change the checkin today and no longer ask for any companion data as far as we experience it …

First things first @Mews: Next time send the info email in advance and not a day after the change … that would have saved us a lot of trouble.

Second: Thats a problem … at least for us as pretty customer/service centered hotel thats a bad development. I know that there are some improvements on the way so my question is: Is this situation something that gets better with the upcoming changes?

If yes then im wondering why you make these changes in advance at all.

If not, we probably have to move away from the mews Checkin / Kiosk / Guest Portal solution because the minimum guest information requested is now definetly below what we need to offer our service in a way that meets our standards.